fra81

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Viewing 15 posts - 616 through 630 (of 691 total)
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  • in reply to: Black screen when connecting to Red Hat #5016
    fra81
    Moderator

    Hi sivaraman.s,

    what is your NoMachine version?

    We would need the complete set of logs to investigate further. Please follow the instructions in https://www.nomachine.com/AR07K00677 (included section “How to gather node logs”) to gather all logs and send them to forum[at]nomachine[dot]com.

    in reply to: H.264 not working in Ubuntu 14.10b2 client #4959
    fra81
    Moderator

    Could you please verify the version of your libavcodec and libavutil libraries?
    You can do this by listing files in their install directory, e.g.:

    $ ls -l /usr/lib/libav*

    Currently NoMachine supports avcodec library up to major version 55. If you have the newest version (which is 56), you should downgrade your libraries to use it with NoMachine. Support for version 56 is being added.

    in reply to: Server 4.3.23 does not work on Debian Wheezy amd64 #4892
    fra81
    Moderator

    Hi smartin,

    the upgrade to the latest X.org version is indeed present in version 4.3. If upgrading to version 4.3 was not enough to solve the Evolution crashes, they are likely to be the same issue described in https://www.nomachine.com/TR10L04590. The fix will be included in the upcoming update.

    If you are willing to test a patch for that problem, please contact us at forum[at]nomachine[dot]com.

    in reply to: Problems with Eclipse #4861
    fra81
    Moderator

    Can you please specify your OS and desktop versions?

    in reply to: Video quality and connection latency #4806
    fra81
    Moderator

    Hi,

    yes, installing the AVC Pack is the easy way. Alternatives exist and they are explained in details in the two links at the bottom of the article I pasted in my previous post. I report them here for convenience:

    http://www.nomachine.com/AR10K00696
    http://www.nomachine.com/AR10K00695

    They are step-by-step guides on how to enable H.264 on server and client side.

    As for the two issue you are reporting:

    1) special mouse button are not supported yet;

    2) that is a bug and we will certainly check it out;

     

    Regards.

    in reply to: Black screen from ubuntu/debian to Windows 7 #4805
    fra81
    Moderator

    Hi Yeris,
    can you please:

    1) try disabling “Use acceleration for display processing” (Server preferences -> Performance tab), should it make any difference;

    2) collect logs as explained in https://www.nomachine.com/AR07K00677 and send them to forum[at]nomachine[dot]com for investigation.

    Thanks.

    in reply to: Evaluation questions #4754
    fra81
    Moderator

    Hi byrne.

    Okay thanks for the feedback. The knowledge base entry “https://www.nomachine.com/AR02L00782″ is not very clear about server side graphics hardware utilisation. I’m not sure what it means by server side hardware acceleration?

    On server side hardware acceleration refers to the possibility of capturing the screen content from the GPU memory directly, without having to use the OS APIs. This is the deafault method on Windows servers. On client side it enables the hardware decoding.

    I see that when we specify “lightweight” mode the rootless window seems to draw correctly. Can you select between vp8/h264/lightweight sessions as a client option? We require reasonable video playback across the LAN to clients machines so I suspect that NX compression is not going to as good as h264 for our purposes.

    That is not available as a client option.

    in reply to: Video quality and connection latency #4753
    fra81
    Moderator

    Hi esamo,

    you could try to enable the H.264 encoding. It could be beneficial for both your first two questions, as it will provide higher quality and reduced encoding time, thus improving latency. You may consider the AVC Pack or installing the required codecs by hand. More info here:

    https://www.nomachine.com/AR10K00706

    As for your third question, virtual sessions on Windows are not possible at the moment, but such feature is certainly in our plans.

    in reply to: Black Screen on login from Windows machine to Unix Red Hat #4704
    fra81
    Moderator

    Hi Chris,

    that doesn’t seem the same problem of the Trouble Report you mention, since that only occurs when the screensaver steps in.

    We just tested with your same environment and we found no problem, so I would like some more info from you:

    1) What is your desktop (Gnome, KDE, …)?

    2) What is your desktop manager (gdm, kdm, lightdm, …)?

    3) Please send us log files as explained in https://www.nomachine.com/AR07K00677 and send them toforum[at]nomachine[dot]com.

    in reply to: One key press causes multiple keys on the Server (NX v4.2.24) #4659
    fra81
    Moderator

    Hi Zsolt,

    we are testing again the solution to that Trouble Report in our labs, but we are unable to reproduce any problem so far, so it has to be some corner case. The user who originally reported the problem never got back to us.

    We are preparing a test build for you to test. In the meanwhile, can you try to disable the autorepeat completely by the “xset r off” command on the Ubuntu remote server? Just to exclude the possibility we are looking in the wrong direction… 🙂

    in reply to: Applications won’t show up on taskbar #4620
    fra81
    Moderator

    Are you connecting to a physical display or are you running a virtual KDE session? Or maybe are you starting a single application in a custom session and the taskbar you are talking about is the one on your local machine?

    Can you specify the local and the remote OS versions?

     

    fra81
    Moderator

    We are not aware of any similar problem. We are now checking what can be the possible causes.

    Thanks for reporting.

    in reply to: Nxnode.bin memory usage #4479
    fra81
    Moderator

    Hi,

    xrestop output was just intended to rule out an abnormal allocation of resources, but I have nothing specific in mind (pixmaps would be best candidate to look at though).

    While waiting for you to upgrade we will run more tests on that platform.

    in reply to: NX processes CPU usage #4453
    fra81
    Moderator

    Hello,

    this seems different from original reports (where CPU usage was high for both Xorg and nxnode processes).

    Is it Xorg’s CPU usage always high? Or only when you are connected through NoMachine to that machine? Or when you disconnect the session?

    in reply to: Nxnode.bin memory usage #4452
    fra81
    Moderator

    Hi dhy,

    first of all I would suggest to upgrade to the most recent version (4.2.27).

    If you will still experience the same, can you please specify the version of the remote OS and the desktop manager (Gnome, KDE…)?

    Also the output from the ‘xrestop’ command run inside the session could be useful.

Viewing 15 posts - 616 through 630 (of 691 total)