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We understand that you have added multiple server hosts to the Cloud Server in the cloud.cfg. Can we see your cloud.cfg?
The message you got is the expected behaviour when you are trying to connect directly to the node rather than go via the Cloud.Provided the nodes have been added correctly and you’re using the Cloud Server’s IP/hostname in the browser, you should see the nodes in the node list and then be able to connect.
To add them as nodes you should proceed with:
https://www.nomachine.com/adding-nodes-to-enterprise-and-cloud-server-via-the-gui
Did you follow these instructions to add your nodes?
Hello 00,
We will need debug NoMachine server logs to investigate further. Please follow the instructions here:
https://www.nomachine.com/AR07K00677
Send them to forum[at]nomachine[dot]comCould you try to explain what issue do you have exactly, are you unable to connect to that server using Web Player, and what error do you have displayed in browser?
Can you please check if nxhtd is running, by executing:
‘nxserver –status’ and provide the full output.Is it possible to connect/start WebPlayer on the server machine [connecting using localhost/127.0.0.1 ]
Hello jvanc.
Currently NoMachine tries to configure automatically a router to allow incoming connections. If it is successful, details of an IP and a port to use to connect are available in the Player GUI.
Routers supporting UPnP or NAT-PMP are configured automatically to pass connections to NoMachine and all required informations are displayed at initial screen (Welcome to NoMachine).
Routers not supporting UPnP or NAT-PMP and Firewalls have to be configured manually to pass traffic to port 4000 (NX protocol), 22 (SSH protocol on Linux/MacOSX) or (4022) (SSH protocol on Windows).Please check if both routers have enabled UPnP or NAT-PMP in case routers supports this, and enable it.
In case it still doesn’t help, please provide information about model/type of each router to which host machine is connected.
Can you also send us the logs from host/server machine: https://www.nomachine.com/AR10K00697 ?It’s difficult to see where the problem might be, so to help us would you be interested in installing a debug package so that we can get detailed logs?Please send an email to forum[at]nomachine[dot]com and let us know. We will then send you instructions.
Can you also send us the logs from host/server machine ? https://www.nomachine.com/AR10K00697
and information about model/type of router to which host machine is connected.Hello johnjohny,
We have a Trouble Report with a workaround for this issue:
‘Cannot reconnect virtual desktop sessions with NoMachine server v.4.6.12′ (https://www.nomachine.com/TR08M05855)
Let us know if you still encounter problems!
As we checked Apple Airport Extreme router there are 2 problems:
1 Port mapping may be added for a different port then requested [different public port]
in this case nxserver will not inform about new public port being used for port mapping.That’s why even if we know external IP address, and GW port used by nxserver
we may not be able to connect to this machine, as router used different port then asked.2 NXServer is not able to get external IP address, and because of that we do not see port mapping on nxplayer “welcome page”.
We’re working to fix this issues and patch will be soon.
This is a known issue which you can track here: https://www.nomachine.com/TR06L04452
The patch will be in the next release.