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Ah thanks for that link on how to collect all of the log files. Again, what I am seeing, on an iOS iPhone 12 Pro Max client (running ver. 8.7.1) and an Intel MacBook Pro (running ver. 8.16.1) is that for both LAN and outside External WAN IP address connection attempts, the client connects to the server and the server wakes up, but the client is in black screen. Moving the finger around on the black screen of the iPhone correspondingly moves around the arrow cursor on the MacBook, but this is not visible on the black screen of the client. If the MacBook is already awake, the client will connect and the screen of the MacBook is visible as normal on the iPhone client with no black screen.
The ZIP file is too big to attach so I will email it to you…(I did reset and clear the logs before I started debug mode to catch the errors for demonstration).
Thanks!
Brian
And an additional note relating to an earlier post: attempting to work around this bug by downloading an earlier version of NM did not help at all. I downloaded and reinstalled the previous build (8.13.1 – 7/29/2024) to see if it would solve the problem and it did not. More than anything else I’m just curious what caused this to all of a sudden break. If it’s not a NM-internal proprietary secret my curiousity is killing me to know!
This works! Please note a reboot of the computer hosting the server is required though!
Thanks!!
Brian
Yeah, kind of have to go in with Britgirl on this one: with all due respect to the frustrations of daclint01; the objective is to get this thing fixed so we can be on the most current release and that it just works! We will get there, even if it takes sending a dozen logs. I realize that we are the debugging universe, compensated via a free product that is essentially fully functional, which of course assists to perfect the commercial product as well. I don’t mind being the testing ground given the supreme responsiveness of the NM support team.
Brian
When connecting from another desktop (actually a MacBook Pro running the same software version of MacOS Sequoia as the MacMini, I get the following results (screenshots attached:)
1 – Two connections on NM player for this same MacMini: one for the LAN connection and the other using the external IP for on the road.
2 – Connecting with LAN connection yields a white screen
3 – Connecting with external IP address connection produces white screen (shot #4) and then shows a “Connection Reset By Peer” error (shot #3) which alternates on and off every ten seconds or so on top of the white screen.
This is with the mod to the node.cfg file edited in as requested above.
PS when I get home I will attempt to connect to the Mac mini from another desktop for you after having made the edit to the cfg file and will report my findings …
No luck with this. I unlocked the app and edited the cfg file as directed and restarted the server at the command line but the results are unchanged. The client reports and error 5: input/output error- “could not start the display server” after disconnecting from the black screen…I will go back into node.cfg and edit the added line back out I guess? What’s next (?)
You may have helped me find it. I could not understand why a NoMachine directory kept being created in the files section of my iPhone so I kept deleting it. What I may have been doing is erasing the configuration for the connections! Let me see if that is it but I will bet that is it.
I have attached a tar file of the log directory.
The result of the “defaults ~” command line was “nx”
The sudo command was run before with no results and I ran it again as you specified and it did not remove the user. It shows as “Other” on the opening boot up sign in screen.
I am using the most recently downloaded versions of NoMachine as well as MacOs.
Thanks for your help!
