bucu

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Viewing 15 posts - 46 through 60 (of 72 total)
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  • in reply to: Fn key on Mac gets stuck #22165
    bucu
    Participant

    Hi,

    we would need some extra info to investigate further:

    1. What is the client machine OS?

    2. Keyboard type and layout (or anything that is special about it).

    3. Can you clarify what does “restart client” mean? Do you have to restart the client machine, or NoMachine Player alone?

    4. Is that stuck fn key on the server or client side? Screenshot suggests server, but you seem to imply that it happens on client side.

    bucu
    Participant

    Hi Darek,

    can you tell me more about your setup: what OS is on the affected machine and what NoMachine version are you using? Is the image being refreshed on those not blanked monitors when connected?

    Logs from server side might be useful too. To gather logs please follow these instructions: https://www.nomachine.com/DT07M00098 (if you are using v. 5) or https://www.nomachine.com/DT10O00163 (for v. 6)

    You can send your logs to forum[at]nomachine[dot]com.

    in reply to: Mouse pointer disappears when window is dragged #21244
    bucu
    Participant

    Hi wmacgreg,

    we were able to reproduce your problem. We’ve opened a Trouble Report here: https://www.nomachine.com/TR01Q09112. The fix should be included in the next update.

    in reply to: Resolution issue while connecting to Debian from Windows #20919
    bucu
    Participant

    Provided you’ve followed the instructions in the article correctly H.264 will work. The alternative is to use AVC pack which will do all the configuration and libs set up for you, out of the box.
    Either way, the only way we can get an idea that you’ve set up everything correctly is with the full set of logs. Instructions were pasted above. Note that the statistics I have asked in the beggining are not the same as logs from server and client side. Please include the top.out file as well.

    in reply to: Resolution issue while connecting to Debian from Windows #20897
    bucu
    Participant

    Hi again,

    I don’t see you’ve had enabled H.264. Please follow this link. If you did so and still can’t use H.264 then we would need full set of logs when the slowdown is present in session. You can do it by following those instructions.
    Can you confirm the statistics had been taken when the slowdowns occured? You’ve only sent the client side CPU usage. Can you do the same for server side? During a slowdown run top -b -n 1 > top.out and send us the top.out file.

    • This reply was modified 5 years, 6 months ago by bucu.
    • This reply was modified 5 years, 6 months ago by bucu.
    • This reply was modified 5 years ago by Britgirl.
    in reply to: Resolution issue while connecting to Debian from Windows #20851
    bucu
    Participant

    In order to detect what is the cause of sluggishness: network or hardware resources, for a start I would:

    – check CPU usage on both client and server side;

    – gather NoMachine session statistics as shown in https://www.nomachine.com/DT10O00157&dn=session%20menu#9.

    Please also make sure you are using H.264 encoding. More info in this article:

    What do I need to do to allow NoMachine software to use H.264?
    https://www.nomachine.com/AR10K00706

    in reply to: Resolution issue while connecting to Debian from Windows #20820
    bucu
    Participant

    You are using a monitor switch and this is why you are seeing the behaviour. NoMachine is not responsible for that. You can’t have image on both hosts at the same time.

    When you connect to the Debian with monitor switch set to Windows host you’ll see only the internal display. This would explain the lower resolution you get (max of the internal display).

    in reply to: Resolution issue while connecting to Debian from Windows #20774
    bucu
    Participant

    Hi,
    in order to investigate further we would need the output of xrandr -q when not connected via NoMachine. Can you please paste it here?

    in reply to: Screen resolution doesn’t return to initial resolution #19950
    bucu
    Participant

    Hi,

    how are you changing resolution of the remote host? Are you using NoMachine Player’s settings menu or the system settings of the Windows host?
    Please note that by design NoMachine will not revert resolution changes made by using the system settings of the remote host. If you need  the initial resolution (the one you had at the moment of the connection) restored, you should use only the NoMachine Player’s UI to change the remote resolution (i.e. by using the Resolution slider in the ‘Display settings’ panel or by enabling the ‘Resize remote’ button).

    in reply to: Problems with keyboard on Mac server #17324
    bucu
    Participant

    Hi,

    can you please tell us your OSX and NoMachine versions? Is the problem present also when NoMachine is not used?

    As a possible workaround you can try to edit /Applications/NoMachine.app/Contents/Frameworks/etc/node.cfg on server side and add this line:

    DisplayServerExtraOptions  "-oldeventapi 1"

    If the problem is still present we would need logs from the OSX side. To gather logs please follow these instructions: https://www.nomachine.com/DT07M00098 (if you are using v. 5) or https://www.nomachine.com/DT10O00163 (for v. 6)
    You can send your logs to forum[at]nomachine[dot]com.

    in reply to: Does NoMachine work with Wayland #16448
    bucu
    Participant

    Hi,

    we are actively working on Wayland support with the highest priority. Here is the relevant feature request: https://www.nomachine.com/FR10N03221.

    As a workaround, you can disable Wayland as specified in that link.

    in reply to: Error starting graphical program through NX #15329
    bucu
    Participant

    Hi,
    can you confirm that you are trying to run a custom session? If so, could you provide the command you are using to run the application as well as logs from both server and client sides? To gather logs please follow the following instructions: https://www.nomachine.com/DT07M00098

    in reply to: Screen lock not working in Cinnamon #14982
    bucu
    Participant

    Hi,

    by “screen lock not working” you mean that enabling an option in server preferences does not blank the screen when connected? Is the input (mouse and keyboard) locked then anyway?

    If this is the case, we would need server side logs to investigate further. You can find instructions about debug and collecting logs here: https://www.nomachine.com/DT07M00098.

    bucu
    Participant

    Hi,

    the problem you described looks a lot like a situation when you have “grab mouse pointer” selected in the player settings. The big cursor may be caused by the difference between resolution and DPI of the server side and the client one. In order to investigate furter we would need some more info:

    • What is the OSX version you are using on the server side?
    • Is the server side by any chance a headless machine?
    • What is the OS you use as client side?
    • What are the resolutions and DPI used on both server and client side?
    • Does disabling “grab mouse pointer” make the smaller cursor disappear?
    in reply to: Host machine flickers #14584
    bucu
    Participant

    Hi,

    The problem you describe is likely to be a known issue involving the screen brightness setting. Could you check if the ‘Automatically adjust brightness’ option is enabled? If yes, please disable it and try to lock the screen again.

    All know issues regarding screen blanking can be found here: https://www.nomachine.com/AR01O00915.

Viewing 15 posts - 46 through 60 (of 72 total)