Giorgi-G.

Forum Replies Created

Viewing 15 posts - 121 through 135 (of 157 total)
  • Author
    Posts
  • in reply to: Does NoMachine support local USB device? #21780
    Giorgi-G.
    Contributor

    Hi,

    There are 3 possible reasons why it doesn’t work.

    1. USB forwarding kernel object is not compiled. Take a look here https://www.nomachine.com/AR12J00658

    2. Your Linux is running in Secure Boot mode, take a look here https://www.nomachine.com/AR05O00929

    3. On the remote Unix machine, the administrator has disabled USB forwarding/connecting to it and that’s why you can’t forward anything to Unix machine.

    in reply to: USB Sharing greyed out #21777
    Giorgi-G.
    Contributor

    Hi,

    Here is a way that should fit it.

    1. Check whether this file exists on your disk — C:\WINDOWS\system32\drivers\asmthub3.sys

    If yes – USB forwarding will remain disabled.

    2. Check whether this file exists on your disk– C:\Program Files (x86)\NoMachine\etc\node.cfg

    If yes – please attach that file to your forum reply.

    Also check whether you have rights to open and read that file. If you don’t, it will also not work.

    3. Send us output file PC1.txt generated after running this command in command prompt.

    driverquery /V > PC1.txt

    3. Uninstall NoMachine -> Restart machine -> Install NoMachine -> Restart machine again.

    It should work well. If not, please send us new logs.

    in reply to: USB Sharing greyed out #21762
    Giorgi-G.
    Contributor

    First of all you need to restart nxserver after uninstallation of ASMedia USB Drivers. It can be done manually or you can restart whole machine.

    It also matters how you deleted ASMedia USB Drivers. It should be deleted using the original uninstall tool by ASMedia from Programs and Features.

    And can you send us logs from your Windows machine and I will check whether there might be any conflicting drivers that are stopping the nxusb module from working?

    in reply to: Does NoMachine support local USB device? #21733
    Giorgi-G.
    Contributor

    Hi,

    Can you please send us logs from Windows machine (see https://www.nomachine.com/AR10K00697″) and screenshot of Devices -> Connect USB Device panel?

    And also try to forward another USB device, i.e. Flash Drive from your Windows to Ubuntu. Just do that after restart of both machines.

    in reply to: Smart card reader / USB device redirection #21644
    Giorgi-G.
    Contributor

    Hi,

    The thing that you can’t forward even USB flash drive indicates that the issue is not in the smart card reader, it’s probably in the USB forwarding module.

    That’s why we weren’t able to reproduce it because of we were testing Omnikey 3021 USB Smart Card Reader.

    For now we suggest to update NM to the latest version and try to make the following test.

    Connect in NM to remote host. Go to USB forwarding tab, list devices.

    Do you see here local and remote devices listed?

    After close devices tab and type following command in remote Linux terminal:

    lsmod | grep nxusb

    If result is empty – try to type next one command:

    sudo insmod /usr/NX/bin/drivers/nxusb.ko 

    And after repeat first command and send us terminal output.

     

    Also check out this article: https://www.nomachine.com/AR05O00929

    in reply to: Does NoMachine support local USB device? #21424
    Giorgi-G.
    Contributor

    Hi,

    NoMachine supports USB devices forwarding and may allow to forward your USB game controller from your Windows machine to the remote Ubuntu. To do that you need to click on top right corner of screen, after NoMachine session menu will appear click to

    Devices -> Connect USB Device -> Find your game controller in list of Local Devices -> Click on it -> Click Connect.

    After device will be forwarded to remote machine you will see green dot near your device.

    Please have in mind that if you want game controller to work on remote Ubuntu you need to have installed drivers for it on Ubuntu.

    Additionally, if you will not see any devices in Devices -> Connect USB Device panel, it may sign that you have not builded nxusb.ko module n Ubuntu. To build it please follow this article AR12J00658

    in reply to: Installation corrupted, can’t uninstall #21299
    Giorgi-G.
    Contributor

    Hi,

    First of all here are instructions on how to recover corrupted installation:

    For that you need to move:

    C:\Program Files (x86)\NoMachine\etc\server.lic.sample to C:\Program Files (x86)\NoMachine\etc\server.lic

    and also move:

    C:\Program Files (x86)\NoMachine\etc\node.lic.sample to C:\Program Files (x86)\NoMachine\etc\node.lic

    After that you need to run installation file of the NoMachine Free installer with disabled USB forwarding module and update NoMachine installation.

    We will pass a link to the free NoMachine version with disabled USB forwarding module.

    After updating you will be able to use all functionalities of the NoMachine Free version expect USB devices forwarding.

    Also it would be very helpful for us if you could send your Memory Dump File for us to check. Usually it’s located here: %SystemRoot%memory.dmp.

    in reply to: Installing USB Devices gives error code 183 #21254
    Giorgi-G.
    Contributor

    Hi,

    NoMachine USB forwarding module uses specific methods and drivers that may not be compatible on some OSes with third party drivers with the same functionality. We recommend to disable it in the other program for a correct functioning of USB in NoMachine.

    in reply to: Smart card reader / USB device redirection #20929
    Giorgi-G.
    Contributor

    Hi,

    We are still unable to reproduce this despite several attempts.


    @frank
    , can you please tell us what versions of OS you use and your smart card reader version?

    And also, have you tried to forward some another USB device, not SM reader ?

    Regards.

    in reply to: Cannot connect USB device #20688
    Giorgi-G.
    Contributor

    Hi,

    first try uninstalling NoMachine from your Mac and restart the machine. After that, install the latest version from our website. Then check in System Preferences… -> Security & Privacy that there is nothing that needs to be accepted manually for ‘Apps downloaded from App store and identified developers’.

    You should see something like I have attached, so then try forwarding USB device once again.

    in reply to: USB adapter installation failed -1 #20608
    Giorgi-G.
    Contributor

    Hi,

    Can you please send us logs collected from this folder: %PROGRAMDATA%/NoMachine/var/log

    Attach them here or send directly to forum[at]nomachine[dot]com making sure you tell us which topic you are submitting them for.

    in reply to: Smart card reader / USB device redirection #20558
    Giorgi-G.
    Contributor

    Hi,

    Thanks for provided info and logs.

    We’re investigating and will try to reproduce in our lab. We will come back to you as soon as possible.

     

    in reply to: Problem with stuttering mouse #20547
    Giorgi-G.
    Contributor

    Hi,

    To investigate your issue we need to have logs from both machines.

    1. Please send us logs from this folder /usr/NX/var/log from client machine and also from server. Please collect them when the session is connected. You can attach them here or send them directly to forum[at]nomachine[dot]com.
    2. Are you entering Devices -> Connect USB device menu on the client?
    3. What version of NoMachine do you have installed on your machines?
    4. Does that file /usr/NX/bin/drivers/nxusb.ko exists on both machines?
    5. After closing the session, please run this command

    sudo /etc/NX/nxserver –restart

    Does it help? Logs after running that command also might be helpful.

    in reply to: Smart card reader / USB device redirection #20475
    Giorgi-G.
    Contributor

    Hi,

    First of all it’s important to mention that the options “Connect a USB device” and “Smart Card Readers” uses different mechanisms for forwarding devices.

    “Connect a USB device” is a common mechanism that typically works with most USB devices. The simplest way to check whether the problem is in your smartcard or in USB devices forwarding mechanism is to try to forward another USB device such as Flash Drive.

    The logs from the Windows side, where hardware is connected may be helpful.

    in reply to: Windows to Linux USB pass through not working correctly #19710
    Giorgi-G.
    Contributor

    Can you please send us compressed logs from Windows:

    %PROGRAMDATA%/NoMachine/var/log

    And also logs from Linux:

    /usr/NX/var/log

    Instructions on how to get logs are here: https://www.nomachine.com/AR10K00697

    You can send them directly to forum[at]nomachine[dot]com or attach them here if they are not too big.

Viewing 15 posts - 121 through 135 (of 157 total)