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We would need you to enable debug in the logs in order to understand why NoMachine is not recognizing the disconnects correctly. Please follow the instructions here, https://www.nomachine.com/DT11R00182, on the computer you are connecting to and when you’ve replicated the behaviour, extract the logs and submit them again. Thank you.
Whilst our developers investigate the potential fix, you could consider reverting back to the previous update if possible (1909 or earlier).
We are aware of this issue and a Trouble Report has already been opened. Please follow this link https://www.nomachine.com/TR10R09864 and then use the ‘notify me’ box next to the TR to sign up for notification of the fix when it is released.
A link to the download was sent.
A package with the patch is available for those who encounter the problem described in this topic.
You can compare the free version and its enterprise-oriented sister product here: https://www.nomachine.com/remote-access-for-everyone. You should be looking to install Enterprise Desktop on the computers you want to access if you or your client are using the software in a commercial environment. Contact Sales for more info about this and the differences between the two products for your specific needs.
Disabling the screenshot feature is possible by preventing access to the “Connection information” dialog. Take a look at the ClientMenuConfiguration key in the server.cfg and remove “connection”.
Regarding your comments about our online knowledge base, we are already working on improving this by removing/moving documentation which can now be considered irrelevant (such as articles etc about our legacy products 3.5 and version 4). In an ideal world there wouldn’t be any need for support 🙂 but that proves to be a an impossible feat even for providers of operating systems, let alone for the ISV’s that make the programmes to run on them. All the more reason to make sure help resources are easy to find. In any case, we appreciate the feedback you’ve provided because it gives us some extremely useful insight into what users of our software are experiencing, so thank you!
Look out for version 7, coming soon, which will provide a streamlined UI, making navigation of the player and server components as well as connection creation/configuration much simpler.
can you send the logs to forum[at]nomachine[dot]com making sure you use the title of the topic in the subject of your email. I’m not sure what link you wanted to include, if the linked webpage doesn’t contain the stored logs nor be related to the problem in discussion the keymaster will remove it. Thanks.
Hi, I would do a complete reinstall of the software on the remote computer you are connecting to. Did you install the latest version from our website. Could it be that you previously had a different edition installed? Also, you should not have to perform any action related to posix.dll in bin unless you are following specific operations related to installing on Latte Panda (in that case you should contact their forums). AFAIK NoMachine installs out-of-the-box on that device.
Once version 7 is released, which is in its final testing phase, the team we’ll be able to concentrate on a universal binary for macOS.
Just to clarify, the free version allows one connection to the remote desktop. Enterprise Desktop allows unlimited connections to the same physical desktop. If user A is logged in locally to the Windows host, you will be able to connect as user B with NoMachine but the person already logged in will need to authorize you.
I’m not sure what you mean by “some files in use by running processes”. An easier way to get the logs from the remote computer (the one you are trying to connect to) is by following the guidelines here: https://www.nomachine.com/DT10O00162.
What version of Windows are you connecting to?
This document might be useful to you which has some useful tips on how to debug: https://www.nomachine.com/DT10O00163