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Hi, we have opened a Trouble Report, it is indeed a bug and we were able to reproduce. Please use the following link to monitor its status: https://kb.nomachine.com/TR10W11584. Thanks for taking the time to report it.
Hi, when a license has expired it is no longer possible to update the software. Installing a new/renewed license will generally allow you to update the software. However, updating to NoMachine 9 from v8 is an exception to this rule. Due to some major changes in how the licenses work (see https://kb.nomachine.com/AR10U01206) V9 licenses are not compatible with v8 nor v7. You would need to update the software first to v9, then install the new license.
Given that your previous license has expired, what you can do is contact sales. They will be happy to provide you with a temporary license to allow you to update to the latest version, into which you can then install your recently purchased v9 licenses. Don’t forget that if you have already renewed your subscription, you have direct access to the Support Team. Please login with the registered email address of your NoMachine account and proceed to the User Area > Support Enquiries section.
Hi, yes, logs would be useful to see. You can gather those from the server side host by following the instructions here: https://kb.nomachine.com/DT08U00298
You can attach them here or send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email.
Additionally, we would like to know if adding either of the following 2 options (one at a time) in the node.cfg (/usr/NX/etc/node.cfg) on the Linux server changes anything.
DisplayServerExtraOptions "-eventdelay 0" DisplayAgentExtraOptions "-alteventapi 1"Please restart the server after adding each option before starting a new connection.
Hi, we have inserted a Trouble Report https://www.nomachine.com/TR10W11577. Please use that link to monitor its status. Thanks!
Hi,
it’s not clear what OS is on which host 🙂
You can connect from Computer A (the brand new one) to Computer B (laptop), but you cannot connect from B to A?
We will need full logs from both sides. You can extract them using the instructions here: https://kb.nomachine.com/DT08U00298, #1.1 (server) and #1.2 (client) . For the client, if you receive a connection error, save the logs from the error dialog.
Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
Hi
what is IPQoS is and how are you trying to configure it?
I also am unable to find /usr/NX/etc/node.cfg or /usr/NX/etc/server.cfg
The path to those files is:
/Applications/NoMachine.app/Contents/Frameworks/etc/server.cfg
/Applications/NoMachine.app/Contents/Frameworks/etc/node.cfg
Hi,
thanks for reporting. Looking at the output you pasted, that parsec.execstack option is specific to Astra Linux kernel. When it’s set to 1, the system prevents stack execution, so the only temporary workaround offered consists in removing the flag. In the meantime, we’ll investigate what needs to be fixed in our library.
Hi, what macOS version is it? Have you tried removing ‘NoMachine’ from Accessibility and Screen Recording, and then adding it again?
” I can’t get either of the ID’s using the same syntax” – do you mean you can’t add the macOS machine to NoMachine Network?
Hmm, strange. We would need to see the logs to understand better. Please enable loglevel to “Debug” (Settings > Server > Security, scroll down to ‘Server logs” and set the level.) Then restart the nxserver, wait a moment and collect logs (‘Take logs’) and share them with us. Send to forum[at]nomachine[dot]com.
Hi,
“given that it worked until my trial license expired” – are you referring to the NoMachine Network trial license (7 days)? This will have let you connect to any of your machines (once added to NoMachine Network) using their Machine Id. Now that the Network trial is expired, you can continue to use the IP address to connect to your computers as you used to do.
(Btw you didn’t need to reinstall NoMachine to remove Network-related configurations. You can disconnect the machine from NoMachine Network, that’s all. Then it stops being reachable with its Machine Id)
“not sure how to proceed to get this new laptop “on the network””
You are using 192.168.44.1 to connect, which is a LAN-based IP address, and not for external access, so we’re assuming that client and server machines are on the same home subnetwork.
First, rightclick the connection, and click ‘Edit’, open the Host combo box and verify that the selected IP address matches the subnet of the client. Another thing you can check is the nxserver is running on the computer you want to access (Settings > Server > Status).  Can you show us a screenshot of the Machines and Edit panels? If you don’t wish to submit them here, you can send them via email to forum[at]nomachine[dot]com.
Hi hys17, in that case, it would be useful to see the logs from the affected M2 Ultra server. You can extract them using the instructions here: https://kb.nomachine.com/DT08U00298#1. Attach them here or send to forum[at]nomachine[dot]com. Thanks!
Hi, there is a similar topic which you see here: https://forum.nomachine.com/topic/nxplayer-fails-to-open-on-win10-2#post-50834
We have never been able to find anything wrong on our side despite exchanging logs and dumps and long hours of investigation. One of our lead developers summed up what the results of analysis (from the link above): “After all our attempts to reproduce the issue and to progress in the debug through static analysis, we can certainly say that this problem is completely out of our control. A possible reason why it happens with NoMachine only (at least from what you’ve seen so far) is the sequence of DLLs loaded that badly interact with one or more configurations and third party services on your machine.”
Hi Milika, the logs you submitted a few weeks back didn’t show any errors. So we confirm that software encoding is being used instead of HW encoding due to the high resolution. Using Tahoe will show the same thing. As Bilbotine mentioned, we are planning to add support to use HW encoding for resolutions higher than 4k.