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Britgirl
KeymasterIt could be related to the NoMachine USB drivers. Please disable them using the instructions here
https://kb.nomachine.com/AR12O00955.Does that help?
March 20, 2025 at 18:43 in reply to: The session negotiation failed/Cannot create a new display #52379Britgirl
KeymasterDefaultDesktopCommand "/usr/bin/startxfce4"
works for us.You could be having issues with dbus. Try this instead:
DefaultDesktopCommand "/usr/bin/dbus-launch --exit-with-session /usr/bin/startxfce4"
Britgirl
KeymasterHi, we need to see the logs from the host you are connecting to. Use the automatic procedure here: https://kb.nomachine.com/DT07S00243. Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
Britgirl
KeymasterThe logs were not from the server unfortunately which is what we need in this case.
First, please try disabling hardware decoding on the computer you are connecting from when you encounter this issue. The instructions on how to do that are here: https://kb.nomachine.com/AR07U01202 but I will paste them here for convenience.
Exit the Player by going to the !M icon in the system tray and selecting “Quit NoMachine player”.
Edit the player.cfg file in the user’s home on the client side.
This file is:
$HOME/.nx/config/player.cfg on Linux and macOS and %USERPROFILE%\.nx\config\player.cfg on Windows.Edit the “Enable hardware accelerated decoding” key and set the value to ‘disabled’.
For example:
<option key="Enable hardware accelerated decoding" value="disabled" />
Then open NoMachine again and connect to the problematic Linux host. Is there any change?
If that does not help, then we will require the full logs from the problematic server side with debug enabled. If I’ve understand you correctly, this is the Linux Mint 21.3 host. You can extract them using the automatic procedure here: https://kb.nomachine.com/DT07S00243. Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
Britgirl
KeymasterStrange, the workaround works for us using Brave. – xset r off must be set locally on the side you are connecting from, not inside the session.
March 20, 2025 at 12:20 in reply to: NoMachine session freezing and restarting on Debian GNU/Linux 12 (bookworm) #52360Britgirl
KeymasterHi, in the logs you provided there were no agent logs which would have been useful.
Please enable debug level using the automatic procedure before reproducing the issue and gathering a new full set of logs. Instructions on how to do this are available here: https://kb.nomachine.com/DT07S00243
The nx* log entries in the syslog would also be useful. There were no *nx entries in the journalctl you attached.
journalctl -b -0 | grep -i "nxserver\|nxnode\|nxwebplayer" > journalctl.extract
or:
grep "nxserver\|nxnode\|nxwebplayer" /var/log/SYSLOGFILE > syslog.extract
where SYSLOGFILE is the system log file.
Send everything to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email.
Britgirl
KeymasterRhapsody, please check your email inbox.
Britgirl
Keymasterjust to clarify, by installing one Enterprise Desktop on a host, unlimited connections can connect to its physical display. Purchasing a pack of ED gives you 10 subscriptions, one subscription per machine you want to access. Unlimited connections to each of the ED hosts.
We don’t provide an SDK to do what you are describing. What you could try is to explore the OS and framework API to look for a way to grab windows content and paint it on your application, maybe?
Britgirl
KeymasterIn theory you should be able to connect because you stated that you are actually logged in. If you had locked it and logged out, it would be impossible to connect. What is the error (or errors) you are seeing by NoMachine when you try to connect?
Also logs from both machines would be useful. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243 and gather the logs. Please submit them to forum[at]nomachine[dot]com.
Britgirl
KeymasterThe key is used only to authenticate the node host, so that ECS is sure a connection is incoming from an authorized host. The encryption key is negotiated between client and server as part of initial SSL/SSH handshake.
Britgirl
KeymasterHi, apologies for not following up. We are preparing a new library based on 8.16 that is why we have not sent you the test library mentioned in my earlier post.
Britgirl
KeymasterHi, what is being encrypted exactly and using which tool?
Britgirl
KeymasterHi, are you running a virtual desktop session?
Is there any difference if you change the Quality slider in Display (ctrl-alt-0 > Display > Change settings)?
Logs would be useful. Please submit from both player and server hosts. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243
Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
Britgirl
KeymasterForgot to ask, please also tell us if either of your Linux systems are running in a VM.
Britgirl
KeymasterThis has been reported a couple of times but we have never been able to reproduce it. It could be that your xorg is crashing. You should send us the full logs (debug enabled) as per the instructions here:
https://kb.nomachine.com/DT07S00243
Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
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