Britgirl

[Britgirl]

Apologies, you already mentioned it was Mate. We’re not able to reproduce this issue at all. Can you send us the client-side logs to start with? Connect to the problematic desktop, open the NoMachine connection menu (Ctrl-Alt-0) > Connection Info > Take logs. Send us that file, please. You can attach it here or send direct to forum[at]nomachine[dot]com.

[Britgirl]

You don’t have to disable the second monitor, you can leave it enabled and the use the NoMachine player to select the monitor you want. We’ll continue to investigate, we’ve been unable to reproduce so far.

[Britgirl]

This looks related to the desktop, and not caused by NoMachine. Run gnome-extensions list -d to know what shell extension is installed and its version.

[Britgirl]

This looks like a desktop issue, caused by the fact that the drawer showing 3rd party application icons has been removed? Please follow the instructions here:

What to do when the !M icon is not present in the system tray of GNOME desktop
https://kb.nomachine.com/AR09U01205

[Britgirl]

Can you point us to the guide you are referring to? Perhaps you mean the blank screen feature which is for blanking the physical display of the target host?

https://www.nomachine.com/support/documents/protecting-the-host-screen-during-a-remote-control-session

[Britgirl]

Please attach the screenshots using the upload tool, thanks. What’s the distribution and version?

[Britgirl]

Hi, this doesn’t look like a problem with the scaling algorithm. It looks more related to missing HiDPI support. Are you using display scaling in the client’s local system?

[Britgirl]

Hi, I updated my earlier reply to make it clearer. Connecting from a browser is considered a device, and it should be possible to start multiple Network connections from the same browser. What you won’t be able to is launch connections from the Player and launch connections from the browser over Machine Id – that constitutes two devices.

If you are seeing this message when trying to start sessions in multiple tabs:

“You are already connected with a NoMachine Network connection on another machine. You can login with your NoMachine Network account on as many machines as you like, but you can connect from only one. If you continue, the sessions running on the other machine will be disconnected.”

it sounds like a bug. Can you confirm that you can start multiple sessions from the player (open the player and insert the Machine Id in the Search field and click connect) without problems?

About re-assigning subscriptions, whilst it’s possible to purchase multiple subscriptions per User Id, the service will use only one of them, so it makes sense to re-assign the additional subscriptions you purchased to different User Ids (or contact our sales team if you incorrectly purchased too many). Also, as as owner of an Enterprise Desktop Subscription, and a Network Subscription even, you are entitled to contact NoMachine Support directly to get technical assistance for your issue rather than submit your question to the forums 🙂

[Britgirl]

Hi, can you update to version 9.4, just released, and tell us if you are still encountering the error? If you are, please send us fresh logs from the both the client-side device and the server host you are connecting to. Reproduce the problem and on the device you’re connecting from, go to the Player settings > Security > Take logs. Then, on the target computer, click Take logs in the Server settings > Security. Full instructions are available here: https://kb.nomachine.com/DT08U00298.

[Britgirl]

Hello,

You mention that you are being forced to close 1 tab in order to start another. This seems more like a limitation on your local side rather than on the Enterprise Desktop side because incoming connections by default are unlimited on our enterprise products unless they’ve been configured to specifically limit access.

Are you connecting over the NoMachine Network service, so using the Machine Id to start those web-based connections? With a Standard Subscription, you can start 4 connections over Machine Id from the same device or browser.

[Britgirl]

It looks like you didn’t reboot. This makes sure the EGL library is loaded into the system.

[Britgirl]

Hi, if you are using the software for your own personal use you can of course use the free edition. Enterprise Desktop, which offers more features such as browser-based access, SSH support, remote admin, unlimited connections to the desktop, is available for commercial users or those users who simply want more features 🙂  Maybe the support team understood that you were using it in a commercial setting and hence advised the more business-oriented product. Both are equally suitable for your VM on any provider you prefer.

According to the manual, uploading should be done through Settings > Status > Update and then clicking on a link  in the “Subscription” section. Fairly clear, but when i click on that link nothing happens. Do dialog window or mechanism to upload the license.

This is exactly how it is supposed to work, so if it is not working like that then there is a bug that needs to be investigated. Could it be that the previous free edition was not uninstalled correctly, or maybe you didn’t reboot the machine after installing the Enterprise Desktop package?

[Britgirl]

Hi, can you send us the complete logs from that machine you are connecting to, so we can check? Go to the Settings > Server > Security, and Take logs. You can submit them here or send them to forum[at]nomachine[dot]com (use the title of this topic for the subject of your email). Thanks!

[Britgirl]

Hi, this looks similar to the Trouble Report here: https://kb.nomachine.com/TR10U11031. Can you try the workaround there and let us know?

[Britgirl]

The logs don’t reveal any errors. Can you tell us details of:

– graphics card
– driver version
– monitor model

for both the computers running Xfce and Gnome/Wayland?

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