Britgirl

[Britgirl]

Fritz, dragging folders is not supported. You can drag single and multiple files and they will be dropped on to the desktop.

[Britgirl]

Logs with debug enabled would be useful. Could you try uninstalling completely (removing all traces including the user’s home) and then reinstalling? If you still encounter the problem, then follow the instructions here and resubmit the logs from the server.

https://kb.nomachine.com/DT07S00243 (chapter 1, short instructions)

Thanks.

[Britgirl]

We’ll need logs from the server (C-../session logs specifically which are from the agent), this is the easiest way to check what’s happening.

Please follow the instructions here: https://kb.nomachine.com/DT07S00243

Send any attachments to forum[at]nomachine[dot]com thanks!

[Britgirl]

I’ve tried uninstalling and installing several times and the behavior has changed again. Access from 127.0.0.1 is also failing now.

Please uninstall NoMachine, perform reboot, install NoMachine and perform reboot.

This should bring you back to a situation where you can perform localhost connection but connections from remote fail. In that case, enable debug logging and gather the logs according to the already provided instructions.

[Britgirl]

Hello,

NoMachine supports H.264 hardware acceleration for these types of sessions:

(i) Connections to the remote physical desktop.
(ii) Linux virtual desktops without activating the X11 vector graphics mode.
(iii) Web sessions with support for WebRTC enabled

From your screenshot I can see that you have X11VG enabled, so this is why it falls back to SW encoding.

For more information about HW and SW encoding, take a look at the knowledge base article here: https://kb.nomachine.com/AR10K00706

For information about the X11 vector graphics mode in X-Window virtual desktop
https://kb.nomachine.com/AR02L00779

Administrators can disable the X11 vector graphics mode by editing the /usr/NX/etc/node.cfg file. Set:

‘AgentX11VectorGraphics 0’

[Britgirl]

We have not been able to reproduce this problem despite several attempts.

Could you please send us the logs from both the player and server sides? Please follow the instructions in the following document for your OS.

https://kb.nomachine.com/DT07S00244

And then send them to forum[at]nomachine[dot]com using the title of this topic as the subject of your email. Thanks.

[Britgirl]

A quick update on this. We were never able to reproduce it.

Maybe autostart was inadvertently disabled. Something to bear in mind is that in the Free Edition there are 3 services that need to be started, with Enterprise Desktop there are 4:

/cygdrive/c/ProgramData/NoMachine/nxserver/nxserver.exe –startmode
NX> 807 Service NoMachine status is: Automatic
NX> 807 Service NXD status is: Automatic
NX> 807 Service NXHTD status is: Automatic
NX> 807 Service NXSSHD status is: Automatic

This topic can be considered closed. If the issue comes back, please open a new topic.

[Britgirl]

Switching to Xorg will help. We reproduced the problem when Wayland is set as the display server.

You can monitor the Trouble Report here:

https://www.nomachine.com/TR0110731

[Britgirl]

Hi Nedss, have you updated the iOS app to the latest version that we released recently? Is the problem still there?

If so, can you tell us the external keyboard you are using? macOS version on the server side would also be useful to allow us to try and reproduce.

[Britgirl]

Apologies for not getting back to you. The first releases of v9 will be dedicated to Network. Development of the feature you are interested in will start after that, so whilst it’s possible that it will be in one of the releases of the v9 branch, we are not able to give you an ETA at the moment. If we have pre-release packages for you to try out, we’ll be in touch with you 🙂

[Britgirl]

Can you submit a screenshot of the Display settings panel of the NoMachine session menu?

Also, from the server side, a screenshot of the Display settings window of the operating system.

[Britgirl]

We would need to see logs to understand why you cannot connect.

Please follow the instructions here and send them as an attachment to forum[at]nomachine[dot]com. Thanks.

https://kb.nomachine.com/DT07S00243

 

[Britgirl]

Sorry to interrupt. Just send all your attachments to forum[at]nomachine[dot]com. Make sure you use the title of this topic as the subject of your email. Thanks!

[Britgirl]

What is the desktop environment of the physical display?

What is the desktop environment that you are seeing when you connect?

Assuming you have installed the free version, the free version of NoMachine will start its own virtual display server if it cannot find one, such as when a Linux machine is headless (no monitor attached). See more details about this here: https://kb.nomachine.com/AR10K00700

Meanwhile,  when I shut down the computer, it is shown that a new user with same name is added.

What do you mean?

some Python GUI lib can not work on the new virtual display.

What do you mean?

Submitting screenshots would be useful to illustrate what the problem is.

[Britgirl]

Is it one specific application or any application? If the former, can you tell us what application you are copying and pasting from?

 

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