Britgirl

[Britgirl]

Users that were encountering this issue with earlier v9 installations should make sure to update to the latest 9.5.

[Britgirl]

To make sure the NoMachine logs are preserved is to edit the node.cfg file and set the key ‘UsersDirectoryPath’ to a directory that can be accessed by everyone e.g. to the main NoMachine log directory:

UsersDirectoryPath "/usr/NX/var/log/users"

then ensure the directory is available for everyone:

sudo mkdir /usr/NX/var/log/users
sudo chmod 777 /usr/NX/var/log/users

then please restart NoMachine:

sudo /etc/NX/nxserver --restart

and try to connect to Login Window again and collecting logs using

sudo /etc/NX/nxserver --debug --collect

 

[Britgirl]

Hi, please update to 9.5. If you are still encountering the same problem, after reproducing, go to Settings > Server > Security on the macOS machine and click Take logs. Submit to us the whole file. You can attach it here or submit to forum[at]email[dot]com. Thanks!

[Britgirl]

Hi, could you try the latest 9.5 and tell us if you still encounter the issue?

https://kb.nomachine.com/TR03X11769 – this TR was solved in the latest update.

[Britgirl]

Can you send us the logs from the server side machine? On the server, go to Server > Security > Take logs, save the file and send that to us. You can submit it here or if you prefer, you can send it to forum[at]machine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Britgirl]

Can you send us the logs from the server side machine? On the server, go to Server > Security > Take logs, save the file and send that to us. You can submit it here or if you prefer, you can send it to forum[at]machine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Britgirl]

You should disable sound on the server. Set EnableAudio 0 in the node.cfg file. Does that help?

[Britgirl]

Not sure what your products is so I’ll point you to one of the Terminal Server v8 guides: https://kb.nomachine.com/DT07T00259#2.3. You’ll find all the v9 guides on our support page 😉 https://www.nomachine.com/support/documents

You can also refer to this article https://knowledgebase.nomachine.com/AR10K00698

[Britgirl]

It sounds more like something is broken on the system OS. There are references in logs to ‘/run/user/60578/’ so this directory has to be present. Maybe you could investigate the user with uid 60578?

[Britgirl]

No, but in the upcoming version 10, when you publish a machine to NoMachine Network, and are logged in while doing so, it will be automatically added to your Machines book. Can this be helpful to you?

[Britgirl]

Hi,
On Enterprise software it is still possible to add machines to NoMachine Network even if the license has not been activated yet.
Do you receive an error message? Can you go to the Server settings > Security and click Take logs? Please submit these.

Also tell us:

– version of NoMachine software
– which specific product you installed
– did you try a reboot after installation?
– can you tell us if in Settings > Server > Security the server is showing as running?

Activating the license can be done by following the instructions here, skip straight to “How to install the license”: https://kb.nomachine.com/AR10U01206#3

If you have a full Enterprise subscription, please consider opening a support enquiry (you can do this from your User Area) because some of the details that we ask you could mean showing sensitive information. For this reason, your image has been removed from this topic.

[Britgirl]

Hi, server logs would be useful. Go to the NoMachine server settings on the Zorin OS >  Security > Enable debug in the logs, restart, reproduce, collect and share logs with us. You can attach them here or send directly to forum@nomachine.com (make sure to use the title of this topic as the subject of your email).

[Britgirl]

Hi, thanks for your report. It’s a known issue and there is a Trouble Report open describing the problem. Use the following link to track its status: https://kb.nomachine.com/TR01X11700.

[Britgirl]

When you reproduce the problem, can you send us the logs from the device you are connecting from? See the following document for instructions: https://kb.nomachine.com/DT08U00299#2. You can attach them here or, if you prefer, send them to forum[at]nomachine[dot]com using the topic’s title as the subject.

After you’ve done that, try disabling hardware decoding on the client side. Inside the session, bring up the menu (Ctrl+Alt+0 or click on the page peel at the top right corner of the window). Then click on Display -> Change settings. In that panel click on the Modify button to open the advanced display settings. Click on ‘Disable client side hardware decoding’ to disable it. Does this change anything?

[Britgirl]

Hi, can you tell us what version of NoMachine it is? And what version of Windows?

[Author]

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