Forum Replies Created
-
Posts
-
Thanks for letting us know. We have reproduced a similar issue with Fedora running on Wayland, it’s not possible to attach to the login manager.
Apologies for the late reply. Do you remember updating a new application or maybe updating your drivers in that period? We released 9.3 in December, so please update if you have not done so already. If you are still encountering the same behaviour, we can look at fresh logs.
This was fixed in December’s release, 9.3. Please make sure you update if you have not done so already.
We have opened a Trouble Report. Please use the following link to know when a fix has been released, https://kb.nomachine.com/TR01X11683.
We have opened a Trouble Report. Please use the following link to know when a fix has been released, https://kb.nomachine.com/TR01X11683.
Did you reboot the Windows machine?
On the Windows machine, go to Settings > Server > Updates and take a screenshot, and attach it using the upload attachment tool.
Send the logs to forum[at]nomachine[dot]com. Just use the title of this topic as your subject. We’ll take a look to see what’s happening.
Hi again, just to clarify here because I gave some instructions in the email but did not write them here. Do try disabling HW decoding on the Windows client before doing what’s explained below.
If that doesn’t help, send in the logs from the v9 installation set to Standard, plus the player logs from Windows. Then, using the link I sent to you for the server, try to reproduce on v8. If it works well, send us complete logs, so we can compare with the logs from the v9 installation.
I’m sending you the link. Check your inbox.
For v8 logs, please use this link instead https://kb.nomachine.com/DT07S00243.
We have opened a Trouble Report, and you can use the following link to track its status, https://kb.nomachine.com/TR01X11700.
We have opened a Trouble Report, and you can use the following link to track its status, https://kb.nomachine.com/TR01X11700.
Hi,
audio streaming can be disabled in the Audio settings panel of the session menu.
To reduce bandwidth further, you could try the following:
i) set the lowest quality in the Display quality slider in the Display settings panel of the session menu
ii) resize the remote screen to a low resolution
iii) edit the node.cfg on the server host to set ‘DisplayServerVideoFrameRate 1’ and ‘DisplayServerUseVideoFrameRate 1’
Let us know if that helps 🙂
Hi, we’re not able to reproduce similar behaviour on the latest release. You could try disabling hardware decoding on the Windows client to start off with. Instructions are here: https://kb.nomachine.com/AR07U01202.
If that doesn’t help can you send us the logs of the NoMachine server? Please set log level to debug, restart and then reproduce. Full instructions are here: https://kb.nomachine.com/DT08U00298. Send them to forum[at]nomachine[dot]com using the title of this topic as the subject of your email.
We can send you a link to a v8 package (can you remember which specific version? otherwise we’ll send the most recent one). That way you can verify that the problem is not there. In that case, we would appreciate logs from the v8 server as well, so we can compare. Thank you!
Hello, this looks similar to a Trouble Report already open, please take a look at the link here: https://kb.nomachine.com/TR01X11699. We can send you a test version with a possible fix implemented. Would you be willing to try it?