Forum Replies Created
-
Posts
-
Can you try with
DefaultDesktopCommand "/usr/bin/startxfce4"? I’m not sure if that’s a typo or ‘4’ was maybe missing from your command?Hi, our developers are already investigating and are working on a fix. I’ll update this topic when I get confirmation from them. Thanks for your patience 🙂
Hi, we have now reproduced the problem and opened a Trouble Report. Here is the link: https://kb.nomachine.com/TR03X11739 which you can use to track its status. Thank you!
Thanks for letting us know. We’ll keep this topic open for a few days more. If you encounter the same problem again, it’s best to start a new topic with fresh details.
Hi, can you send us
1) a screenshot of your display settings in Windows -> Settings -> Display
2) a screenshot of NoMachine’s display settings -> run the session, open the connection menu (ctrl-alt-0) > Display > Display settingsCan you send us the client-side logs to start with? Connect to the problematic desktop, open the NoMachine connection menu (Ctrl-Alt-0) > Connection Info > Take logs. Send us that file, please. You can attach it here or send direct to forum[at]nomachine[dot]com. So far we have been unable to reproduce this issue in our own test environment.
Apologies, you already mentioned it was Mate. We’re not able to reproduce this issue at all. Can you send us the client-side logs to start with? Connect to the problematic desktop, open the NoMachine connection menu (Ctrl-Alt-0) > Connection Info > Take logs. Send us that file, please. You can attach it here or send direct to forum[at]nomachine[dot]com.
You don’t have to disable the second monitor, you can leave it enabled and the use the NoMachine player to select the monitor you want. We’ll continue to investigate, we’ve been unable to reproduce so far.
This looks related to the desktop, and not caused by NoMachine. Run
gnome-extensions list -dto know what shell extension is installed and its version.This looks like a desktop issue, caused by the fact that the drawer showing 3rd party application icons has been removed? Please follow the instructions here:
What to do when the !M icon is not present in the system tray of GNOME desktop
https://kb.nomachine.com/AR09U01205Can you point us to the guide you are referring to? Perhaps you mean the blank screen feature which is for blanking the physical display of the target host?
Hi, this doesn’t look like a problem with the scaling algorithm. It looks more related to missing HiDPI support. Are you using display scaling in the client’s local system?
Hi, I updated my earlier reply to make it clearer. Connecting from a browser is considered a device, and it should be possible to start multiple Network connections from the same browser. What you won’t be able to is launch connections from the Player and launch connections from the browser over Machine Id – that constitutes two devices.
If you are seeing this message when trying to start sessions in multiple tabs:
“You are already connected with a NoMachine Network connection on another machine. You can login with your NoMachine Network account on as many machines as you like, but you can connect from only one. If you continue, the sessions running on the other machine will be disconnected.”
it sounds like a bug. Can you confirm that you can start multiple sessions from the player (open the player and insert the Machine Id in the Search field and click connect) without problems?
About re-assigning subscriptions, whilst it’s possible to purchase multiple subscriptions per User Id, the service will use only one of them, so it makes sense to re-assign the additional subscriptions you purchased to different User Ids (or contact our sales team if you incorrectly purchased too many). Also, as as owner of an Enterprise Desktop Subscription, and a Network Subscription even, you are entitled to contact NoMachine Support directly to get technical assistance for your issue rather than submit your question to the forums 🙂
Hi, can you update to version 9.4, just released, and tell us if you are still encountering the error? If you are, please send us fresh logs from the both the client-side device and the server host you are connecting to. Reproduce the problem and on the device you’re connecting from, go to the Player settings > Security > Take logs. Then, on the target computer, click Take logs in the Server settings > Security. Full instructions are available here: https://kb.nomachine.com/DT08U00298.