Britgirl

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Viewing 15 posts - 31 through 45 (of 4,323 total)
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  • in reply to: Hardware encoder not working on Linux #47689
    Britgirl
    Keymaster

    Please check in /usr/lib/x86_64-linux-gnu if you have the library libmfxhw64.so – if not please create symbolic link to libmfxhw64.so.1 from a shell with:

    cd /usr/lib/x86_64-linux-gnu/
    
    sudo ln -s cd libmfxhw64.so.1 libmfxhw64.so

    Restart nomachine and try again to see if NoMachine is using Intel’s mfx hardware encoding.

    Britgirl
    Keymaster

    I will find out the reason why it is forced to restart (or it will hang and cannot be accessed).

    This would be of interest to us since nxserver should not be hanging or suddenly becoming inaccessible. To investigate we will to know what you’ve installed it on and the server-side logs (see this document for instructions, https://kb.nomachine.com/DT07S00243.

    in reply to: Help for using NoMachine only with one local PC #47682
    Britgirl
    Keymaster

    Glad to know you authenticated in the end. Btw, you can always use the word ‘localhost’ in the Host field of the connection details instead of the IP if you prefer. When you say “invitation method”, what do you mean exactly?

    Britgirl
    Keymaster

    I’m not sure why the nxserver would need to be restarted. This would need further investigation. Have you set it to not restart when the machine reboots?

    nc won’t restart the nxserver. To check if nxserver’s listening on the port, try with nc -zv <ip_address_here> 4000. Or better IP="Paste_here_IP_address"; echo >/dev/tcp/$IP/4000 && echo "NoMachine is runned" || echo "NoMachine is stopped"

    For scheduling how about crontab?

    in reply to: NoMachine Linux Server 104 error #47677
    Britgirl
    Keymaster

    Wayland is supported, with some limitations, and you can read more about this here
    https://kb.nomachine.com/AR02P00969

    Can you tell us what distribution is on the server side? Current known issues can be found in the knowledge base: https://kb.nomachine.com/trouble-reports?s=wayland&search=wayland&last_update=%25&affecting=%25&products_trouble=%25&status_tr=Open. If you submit the logs of the problematic server, we can check to see if it’s one of those. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243.

    in reply to: Virtual Windows key mapped incorrectly on send #47676
    Britgirl
    Keymaster

    Can you try enabling the keyboard grabbing. Go to Settings > Player > Input > Grab the keyboard input.

    More illustrated details are available here: https://kb.nomachine.com/DT11R00177#2.1.

    What OS version are you connecting to?

    in reply to: Help for using NoMachine only with one local PC #47675
    Britgirl
    Keymaster

    Hi Belez, although it’s unusual to connect to localhost, it is possible. Using NoMachine to connect to the local desktop of the very same machine where there is the nxserver running (localhost), rather than using it to connect to a desktop on some other computer, will cause an infinite nested windows effect and a dialog will inform you of that once you get through the authentication stage. So bear that in mind.

    So, I understand that you want to record the desktop, but the “Recording bar” from the !M icon in your OS system tray doesn’t give you access to the same Recording settings (letting you set quality of audio and video for example) as the recording tool available to you during a remote desktop connection via the menu (Ctrl-Alt-tab).  This is correct. When activating the recording bar directly from the !M icon, it doesn’t let you set quality using a GUI. BUT you’re request is an interesting one and so we’re going to open a Feature Request which will make it possible.

    Now the authentication problem. To access any desktop via NoMachine you need a system account on that computer. It’s exactly the same as it was before, nothing has changed 🙂 It’s just Microsoft keeps changing what you use to login with. On Windows 11 you need to input the same credentials you would normally use when accessing your onelive account on the MS website. Or you can use the local username assigned to your account. The password is the same for both. To check the local username, just go into your C: drive, select Users and check what your local username is. Are you sure you are using the right password? Don’t use the PIN that Windows 11 asks you when unlocking the screen.

     

    in reply to: No audio on client #47667
    Britgirl
    Keymaster

    Please submit logs from both sides (player side and server side) and also the nomachine configuration files (both sides, player.cfg and server.cfg). You can send everything to forum[at]nomachine[dot]com.

    For the Player side logs, be sure that the client has been launched with the ‘Don’t delete log files on exit’ option enabled in Settings -> Player -> Security. On the server, nxserver --debug --enable all from a terminal enables the debug logs. Start your session, reproduce the problem and then extract the logs. Instructions are available here: https://kb.nomachine.com/DT11R00182

     

    Britgirl
    Keymaster

    Hi, there is a bug which is preventing disabling of copy and paste.

    https://www.nomachine.com/TR03U10799

    It might be possible to try a patched package before it’s released in an upcoming maintenance. Please contact us via the website (Contact us link in the footer of the website) to make a request.

    in reply to: Wrong key mapping from external keyboard #47646
    Britgirl
    Keymaster

    Please use the following Trouble Report to track this issue https://www.nomachine.comTR02V11091.

    in reply to: CachyOS (Arch) No audio pass-through #47645
    Britgirl
    Keymaster

    About the workaround that was already provided, it’s from the Trouble Report here: https://www.nomachine.com/TR09U11006 which we originally opened on Gentoo and it’s the same for Arch-based distributions such as Cachy OS. The problem is that to make sound work on arch/gentoo distros, it means that NoMachine should change the configuration files of the already built-in pulseaudio/pipewire server during installation (/usr/share/pipewire/pipewire-pulse.conf). This is not a solution. Changing the system’s configuration can only be made by the administrator/owner, so for this reason the creation of a symlink is the best workaround.

    in reply to: NoMachine connection to Windows 11 freezes up #47644
    Britgirl
    Keymaster

    Thanks for submitting the logs. Player logs are showing HW decoding is not being used. Did you also disable also hardware decoding (on Linux) besides disabling hardware encoding on Windows?

    Also useful for the investigation:

    1) Run this command on the client machine and send us the file (‘xdpyinfo.out’).:

    xdpyinfo -ext all > xdpyinfo.out

    2) Does closing the player and reconnecting help?

    3) Does the problem appear after the screensaver starts up?

    4) You say you reinstalled the server and it solved the crash which is good news. We would appreciate a new set of logs, including both server and client logs, just after having reproduced the issue. This will allow us to compare with the earlier ones you sent.

    5) Is the monitor of the server attached and turned on all the time when the issue is reproduced? Or if it’s a laptop, is the lid open?

    in reply to: Multi-monitors on client side not working #47638
    Britgirl
    Keymaster

    Hi, good to know that you got full screen working.Thanks for sharing with us.

    in reply to: NoMachine connection to Windows 11 freezes up #47633
    Britgirl
    Keymaster

    Hi, can you try disabling HW encoding on the Windows and see the freezing still occurs? On the Windows machine, open NoMachine settings > Server > Performance > Untick the box ‘Use hardware encoding’.

    If it does, player logs from the Linux client this time would be useful. Please refer to the same document I pointed you to last time.

    in reply to: Plasma 6 wayland connection issue – 104 error #47620
    Britgirl
    Keymaster

    We were more interested in your specific display settings. What’s the monitor model btw?

Viewing 15 posts - 31 through 45 (of 4,323 total)