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Can you send us the logs from that Ubuntu machine? Compress the archive of the .nx directory in the user’s home and send to us at forum[at]nomachine[dot]com.
Can you submit a screenshot of the Edit connection panel, Address section? Or tell us the details that are configured therein, we’d like to know what protocol is set in that panel.
Based on what you’ve told us, that updating to Plasma 6.2.5 eliminates the problem, the test library we sent you should be uninstalled, and we consider the issue solved. Update to NoMachine 8.15, if the problem comes back, we can investigate further.
There are multiple errors in the install log, and we are unfortunately unable to reproduce the problem with the Trend Micro products we have installed in our lab. Could you tell us the exact product and version you are using from Trend Micro? If we can reproduce it, we can report this false positive to them.
Hi, with the release of NoMachine 9, it will change to what you are asking 🙂 So, the order of the window title will be:
, – NoMachine. Hmm, strange.
Please tell us:
– NoMachine product and version on the client device you are connecting from.
– OS version on that device/computer.
– NoMachine free edition version on the computer you are connecting to.
– OS version on that computer. If it’s Linux please clarify the distribution and version.
– the exact steps you are taking to connect using a NoMachine SSH session.Thanks.
Hi, thanks for reporting. There is a fix for this in the 8.15.3 software update.
It’s better to check the logs so we can see why the desktop is not available. Are you able to send us the logs from the NoMachine Mac server, so we can check them? You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243. Make sure you enable debug first and then reproduce the problem. Send the logs to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
Is a paid version required to configure ssh?
Yes, on the server host you are connecting to. It does not matter which client is running on the device you are connecting from. The free NoMachine edition does not support connections by SSH. SSH is supported in any of the products of the Enterprise suite. Try Enterprise Desktop for example, which is like the Free Edition, but offers not just SSH support but also sessions from a Web browser, remote admin and more. Or, if you are connecting to Linux and are interested in running multiple Linux desktops on the same host, try one of the products from the Terminal Server family. They are all freely available to download and try as evaluation software.
What you might like to try is tunneling the NX protocol in a SSH connection. Pre-requisite is to have a SSH client on your client machine and a SSH server on your server machine. See the following article for more details.
Hi Victor and Leonick, would you be interested in trying a test library that we have prepared? It’s not a definitive fix, but it would help us for our investigations. We will send you a download link to the library and further instructions, we would basically need to know if there are any visible changes.
What macOS version are you connecting to?
You mentioned that permissions seem to be correct. Check in Accessibility, Screen Recording and Full Disk Access that NoMachine and nxnode (a component of NoMachine) have been correctly added in the Privacy panel? Remove and add again if necessary. This article shows the panels to check: https://kb.nomachine.com/AR11Q01061. Restart the nxserver. Does that help?
When you updated NoMachine, did you also update your Linux system?
When you say headless, do you mean ‘Headless Start’ rather than ‘Normal Start’ in Virtualbox? If you select ‘Normal Start’, do you get the same issue?
Please try adding this option in /usr/NX/etc/node.cfg
DisplayServerExtraOptions "-eventdelay 0"and try a new connection.