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It sounds more like something is broken on the system OS. There are references in logs to ‘/run/user/60578/’ so this directory has to be present. Maybe you could investigate the user with uid 60578?
No, but in the upcoming version 10, when you publish a machine to NoMachine Network, and are logged in while doing so, it will be automatically added to your Machines book. Can this be helpful to you?
Hi,
On Enterprise software it is still possible to add machines to NoMachine Network even if the license has not been activated yet.
Do you receive an error message? Can you go to the Server settings > Security and click Take logs? Please submit these.Also tell us:
– version of NoMachine software
– which specific product you installed
– did you try a reboot after installation?
– can you tell us if in Settings > Server > Security the server is showing as running?Activating the license can be done by following the instructions here, skip straight to “How to install the license”: https://kb.nomachine.com/AR10U01206#3
If you have a full Enterprise subscription, please consider opening a support enquiry (you can do this from your User Area) because some of the details that we ask you could mean showing sensitive information. For this reason, your image has been removed from this topic.
Hi, server logs would be useful. Go to the NoMachine server settings on the Zorin OS >Ā Security > Enable debug in the logs, restart, reproduce, collect and share logs with us. You can attach them here or send directly to forum@nomachine.com (make sure to use the title of this topic as the subject of your email).
Hi, thanks for your report. It’s a known issue and there is a Trouble Report open describing the problem. Use the following link to track its status: https://kb.nomachine.com/TR01X11700.
When you reproduce the problem, can you send us the logs from the device you are connecting from? See the following document for instructions: https://kb.nomachine.com/DT08U00299#2. You can attach them here or, if you prefer, send them to forum[at]nomachine[dot]com using the topic’s title as the subject.
After you’ve done that, try disabling hardware decoding on the client side. Inside the session, bring up the menu (Ctrl+Alt+0 or click on the page peel at the top right corner of the window). Then click on Display -> Change settings. In that panel click on the Modify button to open the advanced display settings. Click on ‘Disable client side hardware decoding’ to disable it. Does this change anything?
Hi,
thanks for submitting the logs. It appears there is something wrong with the ‘gdm-greeter’ system user that is used for the login. The
debug --collectthat is in our logs procedure did not find your home directory and so we have no logs from there. You will need to gather them manually.By default on Ubuntu 26.04 the home directory should be in
/run/gdm3/home/gdm-greeter/. But since something is wrong they might be in another place. The command:echo ~gdm-greetershould point to them. We need the whole .nx directory that you find there. Zip that up and send as before š
Can you also tell us if this is a fresh install or is it an update from another version. If it’s the latter, what version were you updating from? Also useful is any journalctl output from the last boot:
journalctl -b -1 > journal.logCan you tell us what desktop environment you are connecting to? Logs from the Ubuntu machine would be useful as well. Go to the NoMachine settings on the Ubtunu server, security -> log level debug, restart, reproduce the problem, collect the logs (Take logs from the same Security panel) and share them with us. You can attach here or send directly to forum[at]nomachine[dot]com. In the case of the latter, please use the title of this topic as the subject of your email. Thanks.
Hi, we have a release candidate for all users experiencing the issue reported in this topic. If you’d like to try it, please contact us.
rbuehlma, would you be interested in installing a debug library? If you are, we will send you a separate email with further instructions.
No š If one connection over the Network service is sufficient, purchase a Network Personal Subscription. The name does not limit it to “personal use” only. If you are a company that wants to use the NoMachine Network service, you can choose from any of the Network subscriptions available. Choose according to your NoMachine Network connection needs.
ā Personal ā for personal use
ā Business ā for business usageA NoMachine Network Personal Subscription or a NoMachine Network Business Subscription. You choose for each user what works best for them š The Network Business Subscription will allow more concurrent Network connections from the same device.
When you say option 1, do you mean my option 1 above? I’ve edited it to make it clearer about the commercial setting.
In a commercial setting, if your assisted end users are employees of your same legal entity, their NoMachine installations require an Enterprise server product and an Enterprise Subscription (so let’s choose Enterprise Desktop for the sake of the example) because it’s considered use of NoMachine in a commercial setting.
A slightly different scenario but perhaps closer to what you do: let’s say you are a company offering remote assistance services to customers who buy computer/tech products from your shop. There are two different entities here: your company and your customer, Joe from the other side of the town or country. Joe is ultimately responsible for his own computer, and all he wants is some help to get his drive working or to fix his Windows machine, so he can install the free edition of NoMachine.
To connect to machines over the Internet (for both scenarios I described above) using the Network service (over Machine Id), your two tech people, user1@yourcompany.com and user2@yourcompany.com, will each require a Network subscription. Choose the Network subscription which has the appropriate number of Network connections for their needs. Sharing a User Id is technically possible (like with the other product you mentioned) but it would be problematic if both wanted to connect using the Network service at the same time since multiple Network connections at the same time from multiple devices using the same User Id is not possible.
Iād like to highlight that I was really impressed with the performance of your solution, the connection quality and responsiveness felt noticeably better, even when using the easy access setup with machine id.
š That’s good to know. If you contact us through the form (Contact Us), our sales team will be happy to provide a quote, also in comparison to the product you are currently using.