Britgirl

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Viewing 15 posts - 31 through 45 (of 4,915 total)
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  • in reply to: Nxplayer: Can I set the IP of the NoMachine server? #51239
    Britgirl
    Keymaster

    No such option exists I’m afraid. Can you tell us what you would like to achieve? It might be possible to do it in some other way?

    Britgirl
    Keymaster

    Is there an application maybe grabbing the cursor. You could try installing xdotool and run the command xdotool key XF86Ungrab when the problem occurs, to verify if the cursor works correctly. If it does work correctly, it means another application is grabbing the cursor.

    in reply to: Colours shifted #51237
    Britgirl
    Keymaster

    It is a combination of 2 issues. One is documented here, https://kb.nomachine.com/TR05V11141, which causes the default capture method (EGL) to fail. The second issue occurs when using the fallback method (DRM) and it is due to an unexpected colorspace format which we’re still investigating and will keep you posted.

    in reply to: NoMachine WIN to LINUX not maintaining connection #51236
    Britgirl
    Keymaster

    It could be the already known issue here: https://kb.nomachine.com/TR05V11141. But we would like to check to make sure. Are you able to send us the logs from the server machine? You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243. Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

    in reply to: Login Mac to Linux not OK, Win to Linux OK #51235
    Britgirl
    Keymaster

    how about the username? You mentioned the error message is translated. Is it possible you are using non-latin characters in the username? We can check the logs to see what is causing the authentication error, they will show whether it’s a wrong username issue or something else.

    You should enable logs on the Linux server following the instructions here, https://kb.nomachine.com/DT07S00243, and then on the Mac client, the instructions are in the 4th step of that document. The client logs should be retrieved when the player showing the authentication error is open, so after reproducing the problem, do not close the player. Send everything to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

    in reply to: Login Mac to Linux not OK, Win to Linux OK #51175
    Britgirl
    Keymaster

    It looks like a wrong password caused by keyboard layout mismatch. What is the message you are seeing?

    in reply to: No external IP #51173
    Britgirl
    Keymaster

    Check your FW setting:

    sudo firewall-cmd --get-default-zone

    If it returns “public” – this maybe the problem. The workaround is to change the zone or adding a different range. If you want to continue using “public” zone, then do the following:

    sudo firewall-cmd --zone=public --add-port=1025-65535/udp --permanent
    sudo firewall-cmd --reload
    sudo /etc/NX/nxserver --upnpmap

    About the cursor issue and black screen, we need logs in order to understand why that is happening. Send us full logs (from both sides) so we can check them. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243. Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

    in reply to: No external IP #51167
    Britgirl
    Keymaster

    I don’t have ufw (as far as I know it’s ubuntu’s firewall)

    Sorry my bad.

    Disable any FW you have (temporarily) and try again.

    Alternatively, you could try port-forwarding

    How to connect over the internet to NoMachine behind a NAT router
    https://kb.nomachine.com/AR04S01122

    in reply to: No external IP #51161
    Britgirl
    Keymaster

    Hi, it could be a firewall issue. We have observed similar behaviour when after enabling ufw firewall, UPnP port mapping is not working.

    In that case you can allow incoming UPnP traffic from your router by executing the following command:

    sudo ufw allow from 192.168.1.1 port 1900 to any proto udp

    (where 192.168.1.1 is a router address). After allowing this traffic, you can initiate UPnP mapping by running:

    sudo /etc/NX/nxserver --upnpmap

    Once done, UPnP should be operational on your machine. Remember to repeat this process on every machine where UPnP functionality is required.

    Note: To find your router’s IP address, you can use the following command:

    #ip route | grep default

    If you’re using any additional outer firewalls, ensure to add a similar firewall rule to allow UPnP traffic as mentioned above.

    Britgirl
    Keymaster

    Hi,

    we’ve reproduced the same behaviour and a fix is already scheduled in the next release. You can track the fix using the following link:

    Frozen screen on macOS15 after display goes to sleep
    https://kb.nomachine.com/TR10V11230

    Britgirl
    Keymaster

    Tamer, the file nx-sourceenv.sh is created by NoMachine.

    Can you send us the server-side logs so we can check them? You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243

    Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

    What Linux distribution and version is installed on the server?
    What desktop environment and version are you using?
    Are you aware of any security policy which is set on that machine?

    in reply to: 104 error trying to connect to Plasma6 on Wayland #51136
    Britgirl
    Keymaster

    Ok, thanks for the additional info. We confirm that the issue is https://kb.nomachine.com/TR05V11141, which developers are currently working to resolve.

    in reply to: Cannot share USB devices from Windows 10 to Mac Sonoma #51133
    Britgirl
    Keymaster

    A quick update: we are still investigating.

    in reply to: Windows credentials with autologin #51129
    Britgirl
    Keymaster

    Enzo5,

    please refer to this article about:

    How to connect to Windows with NoMachine and an empty password
    https://kb.nomachine.com/AR05L00802

    As I wrote here: https://forum.nomachine.com/topic/windows-credentials-with-autologin#post-50897 is an easier way to get around not having a password, rather than reconfiguring Windows policies.

    in reply to: White screen when connecting to Sway on Ubuntu 24.04 #51120
    Britgirl
    Keymaster

    Hi, we have not received any logs. Please try again.

Viewing 15 posts - 31 through 45 (of 4,915 total)