Britgirl

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Viewing 15 posts - 31 through 45 (of 4,785 total)
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  • in reply to: Display and control problems with Linux client #50523
    Britgirl
    Keymaster

    We need to clarify better what is the client OS you are using to connect from and what is the server OS host you are connecting to when you encounter this issue. You mentioned that you turned hardware encoding off on the Ubuntu client. HW encoding is turned off on the server. On which Ubuntu machine did you disable HW encoding?

    We understand that you are connecting from the macOS or Ubuntu 24.04 (clients) to the Ubuntu 22.04 server? Is this right?

    Is it only when you connect from Ubuntu 24.04 to the Ubuntu 22.04 server that you have this problem? If so, you could try disabling hardware decoding on the Ubuntu 24.04 client. To do this follow the instructions here https://kb.nomachine.com/AR07U01202 making sure to set the option key=”Enable hardware accelerated decoding” to value=”disabled”.

    in reply to: Install on Orange Pi 5 failing #50522
    Britgirl
    Keymaster

    Hi, thanks for your feedback. NoMachine is a commercial software but we do release some components to the public, and you can find them here: https://downloads.nomachine.com/opensource/. Indeed, hardware encoding on ARM is not currently supported in NoMachine. It is planned though! Other features coming in version 9 were prioritized, but it is definitely something we are going to add.

    in reply to: 104 error trying to connect to Plasma6 on Wayland #50521
    Britgirl
    Keymaster

    Hi, unfortunately there is no other alternative workaround other than using X11, but if you send us the server side logs, we can check to see what the problem is with the other capture methods? Send them to forum[at]nomachine[dot]com. The instructions are the same as before 🙂 https://kb.nomachine.com/DT07S00243, steps 1, 2 and 3 for the server machine you are connecting to.

    Also useful to know:

    i) Is the server running in a VM?

    ii) Are you using proprietary drivers? If you are, can you possibly try the open source ones?

    Britgirl
    Keymaster

    There is another topic with a workaround, can you try it?

    Sound issues PopOS – Pipewire

    in reply to: 104 error trying to connect to Plasma6 on Wayland #50510
    Britgirl
    Keymaster

    This looks like the following known issue with Plasma 6, https://kb.nomachine.com/TR05V11141.

    in reply to: Slow connection to server from one Linux Mint 22 desktop #50509
    Britgirl
    Keymaster

    Hi, can you try disabling hardware decoding on the client machine that you are connecting from? See the article for further instructions making sure to set the appropriate key to “disabled”.

    How to disable hardware decoding on the client side
    https://kb.nomachine.com/AR07U01202

    Britgirl
    Keymaster

    Can you send us the client side logs (the device that you are connecting from)? Please take a look at step 4 in the instructions here,  https://kb.nomachine.com/DT07S00243. We don’t need server side logs for the moment.

    Britgirl
    Keymaster

    Hi Tim, check your inbox 🙂

    in reply to: High DPI display support #50420
    Britgirl
    Keymaster

    Hi,

    We have planned to add an option to capture the screen of the server at native pixel resolution on High-DPI displays as well as make the NoMachine User Interface “DPI Aware”.

    You don’t mention what OS you are using  butif you are using Windows, a possible workaround is to

    – Right-click the NoMachine app shortcut on your desktop and select Properties
    – Select the Compatibility tab
    – Click “Change high DPI settings”
    – Check the box “Override high DPI scaling behavior”
    – Select “Application” from the combo under “Scaling performed by”

    in reply to: Sharing configuration #50419
    Britgirl
    Keymaster

    Hi, changing a label in your Machines panel, changes the name for you, not other users. With MDNS connections, NoMachine broadcasts the presence of the machine and uses the name set on the system. This type of connection (MDNS) works differently to a traditional connection which has its own connection file. If you want others to see the new name, you could change the hostname in the machine’s system configuration. Alternatively, you could create a connection file and distribute that to all your users and they will then also know the new name.

    Britgirl
    Keymaster

    Hi, can you try disabling hardware decoding on the client machine that you are connecting from? See the article for further instructions making sure to set the appropriate key to “disabled”.

    How to disable hardware decoding on the client side
    https://kb.nomachine.com/AR07U01202

    in reply to: Keys based web authentication limitation #50414
    Britgirl
    Keymaster

    Documentation is current but we will certainly check again to make sure everything is up-to-date. About the limitation, I believe I already pointed you to a Trouble Report which explains that there is bug preventing web sessions from using 4096-bit keys for authentication. Here is the link again: https://kb.nomachine.com/TR08Q09394. Developers are currently working on a possible fix.

    in reply to: NoMachine logfiles taking up disk space #50396
    Britgirl
    Keymaster

    Can you send us the first and last 1000 lines of the big files?

    On Windows you can use Powershell e.g

    Get-Content -Path <path to big file> -TotalCount 1000 | Set-Content -Path head.txt
    
    Get-Content -Path <path to big file> -Tail 1000 | Set-Content -Path tail.txt

    but you may have your own graphical tools to do that. Send everthing to forum[at]nomachine[dot]com. Thanks.

    in reply to: Failed to run ‘/usr/NX/bin/nxkeygen’ on RHEL 8.10 #50394
    Britgirl
    Keymaster

    what’s the output of uname -m on your Red Hat host?

    You are installing a 32-bit package. Is your architecture 32-bit or 64-bit? Whilst it’s possible to install 32-bit on a 64-bit host, you must have the appropriate 32-bit libs installed as well. If you don’t, you need to use the 64-bit packages.

    in reply to: Inputs stop working after rest after NoMachine update #50393
    Britgirl
    Keymaster

    Hi, NoMachine is designed to work out of the box with all Mac configurations. It’s not necessary to configure the Mac in any particular way.

Viewing 15 posts - 31 through 45 (of 4,785 total)