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January 22, 2021 at 11:29 in reply to: How to access to my NoMachine server that’s running outside of my LAN #31473
Britgirl
KeymasterI looked at the second screenshot that you have in your long list of images. I can’t copy it here because it contains sensitive data so you would be better to remove it IMHO. However, if I look in your “Stato del Server” where it says “usa un IP dalla list….” it’s the last one in the list, and it begins with 10.
Failing that, I don’t know what else to suggest other than wait for NoMachine Network.
Britgirl
KeymasterYour connection time out details have been removed and added as an attachment to avoid having long amounts of cfg and files content in the thread 😉
If you’re having problems attaching simple txt files or the files are big, please send direct to forum[at]nomachine[dot]com. Make sure you use the title of the topic as the subject of your email. Thanks!
Britgirl
KeymasterMore about the ‘nx’ user is available here:
January 21, 2021 at 17:11 in reply to: How to access to my NoMachine server that’s running outside of my LAN #31441Britgirl
KeymasterAre you using the correct IP address to connect because everything looks fine in your configuration.
The IP to use is the one that starts 10.175.xx.xxx (checking the first image in the long list of items you posted).
January 21, 2021 at 15:29 in reply to: Linux Mint NoMachine remote access from Internet not working #31435Britgirl
KeymasterEverything seems correct in the router set-up. Are you using the computer’s external IP address to create the connection?
If it still doesn’t work, I don’t know what else to suggest other than to wait for NoMachine Network when all this advanced configuration won’t be necessary.
Britgirl
KeymasterWe received them but they didn’t reveal anything out-of-the-ordinary. Can you send us the nxdb file?
– reproduce problem
– shutdown NoMachine if possible
– copy nxdb file and send to us directly to forum[at]nomachine[dot]comif shutdown is not possible
– reproduce problem
– runsudo /etc/NX/nxserver --redis cmd save
– copy nxdb file and send to usBritgirl
Keymasteroops sorry @hpb, my question was for @John_miffy 😉
Britgirl
KeymasterWould you like to receive the patched binary for testing as well? 🙂
Britgirl
KeymasterHi, you have two choices basically. You can either uninstall and remove all traces of the product and reinstall or you can write to our sales team and ask for an extension 🙂
One thing though, you say you were evaluating Terminal Server but are interested in purchasing Enterprise Terminal Server. These are two separate products. The former is for a single server set-up; the latter offers multi-node support, so you would need to add on Terminal Server Nodes in order to create your load-balanced set-up.
Britgirl
KeymasterHi,
we have just recently made some changes to our roadmap which affect the FR that you linked. Please check it again and proceed to the new link that is provided in the dismissed FR. It is definitely planned and its current target is version 7.
Britgirl
KeymasterPlease check that you have the screen recording permissions set like in the screenshot.
Attachments:
Britgirl
KeymasterUpdate: images received from user.
Attachments:
January 18, 2021 at 16:03 in reply to: NoMachine connection fails first attempt, second attempt always successful #31337Britgirl
KeymasterIf you can send us logs when it does happen, this would be useful.
Edit: the topic is now closed. If it happens again, please start a new topic.
Britgirl
KeymasterHi, the player logs were not included. Are you sure you ticked the box “Don’t delete logs files on exit’ as outlined here? – https://www.nomachine.com/DT10O00163#2
Provided that checkbox is ticked, logs will be saved on the connecting client of the affected session.
We’ve also released version 7 since this topic started, so it would be wise to update to that on both the client and server and try and reproduce.
Britgirl
KeymasterDaniel, sorry for the delay in replying. If you have NoMachine free installed on the remote Linux computer, this shouldn’t be possible. It’s strange that we don’t detect physical session. First, can I ask you to update to the latest version (v7)?
Can you also confirm the following:
– are you using Wayland? If so, can you try with x.org instead?
– is this a virtual machine, if so is it virtualbox or something else?
– can you show me the output of
nxserver --history
Also, logs of the affected session (from the server host) would be useful. (see https://www.nomachine.com/DT11R00182) and submit to forum[at]nomachine[dot]com.
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