jakdud1

[jakdud1]

Hi All,

Providing logs from both the client and server sides of your NoMachine session on PulseAudio would be incredibly helpful for our diagnosis.

You can find detailed instructions on how to gather them here: https://kb.nomachine.com/DT07S00243

Please send them to forum[at]nomachine[dot]com, making sure to reference the topic as the subject of the email.

Regards,

Jakub

[jakdud1]

A little follow-up. For the Windows systems the path to the player’s binary file should be something more like this:
C:\Program Files\NoMachine\bin\nxplayer.exe

Sorry, I just confused ‘the version’, the path I provided is obviously the Linux one. My fault 🙂

Regards,
Jakub

[jakdud1]

Hello

We’ve tried to reproduce your issue in our labs using the configuration you provided, but we haven’t encountered any problems on our end.
Could you please try opening the application via your terminal and let us know if the issue still persists? To open the player from the command line, run /usr/NX/bin/nxplayer.

Regards,
Jakub

[jakdud1]

We’ve tried to reproduce your issue in our labs, and it looks like it might be a bug we’ve already fixed in our latest release. Could you please try downloading and installing the NoMachine 9.0.188 tar.gz file from our website? Let us know if the issue still persists.

For Arch-based systems, it’s best to follow the README included in the tar.gz file for installation instructions.

Regards,
Jakub

[jakdud1]

From what we’ve found in your logs there are a lot of messages regarding the pa_context_connect() not connecting properly and the PulseAudio / PipeWire environment as a whole.

Could you try to ensure that the pipewire is working correctly and that the “pactl info” returns valid information without any errors?

Thanks and regards,
Jakub

[jakdud1]

Hello and sorry for the late reply.

We are still trying to reproduce your issue in our labs and investigate the problem. Could you send us the logs from the server-side machine?
Here’s how you can gather them: https://kb.nomachine.com/DT07S00243

As well as the server logs requested, the player logs would also be useful, please see “Fourth Step: Collect Client Side Logs” on how you can get them.

Regards,
Jakub

[jakdud1]

Hello.

Sorry for the late reply, and thank you for the logs sent above. We are reviewing them and looking into the possible cause of this issue. Has anything else appeared during this time that might help us with the investigation?

Regards,
Jakub

[jakdud1]

Hello and sorry for the late reply.

What are your audio settings on EndevourOS? Also could you send us the logs from the server-side machine?
Here’s how you can gather them: https://kb.nomachine.com/DT07S00243

You can submit them here or send to forum[at]nomachine[dot]com using the the title of this topic as the subject of your email.

Regards,
Jakub

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