Britgirl

[Britgirl]

Perhaps it was not clear to Katiapan that you expected another follow-up? Apologies. The next few weeks will be critical for final testing and tweaks. Keep your eyes peeled.

[Britgirl]

Happy new year to you as well 🙂

The update is coming. If the final testing phase goes well, the update will be released in the next few weeks. Thanks for your patience so far.

Britgirl

[Britgirl]

Hi, we promise an update is coming, and it should be in the next few weeks. You won’t need to sell your iPad 😉

Thanks for being so patient.

Britgir

[Britgirl]

You mentioned an another remote desktop product which works differently to NoMachine. With that product you connect via their service which is on their server in the middle, so it removes the need for knowing network details such as IP addresses and configuration for port-forwarding.

The error message indicates that you need to configure your router for port-forwarding. Did you follow the instructions in the articles I pasted? In the future, we will provide NoMachine Network which you can read about here https://www.nomachine.com/network. It will remove the need to follow those instructions I provided and make connecting much simpler.

[Britgirl]

I am one of the NoMachine team 🙂 but I would not submit information to this topic which is sensitive because this topic is in the public domain. Private messages in the forum are not enabled. Also do not attach your license keys here. For further assistance with this matter please contact us via the website in the footer by going to Contact us -> General enquiries -> Sales or Info (it doesn’t matter) to let us check your subscription details, and provide you with further assistance. Make sure you provide your customer ID .

However the customer area tells me “Support enquiries are not enabled” and so there is no ability to contact anyone through that.

If your subscription has expired you won’t be able to open support enquiries, but you will be able to view your support enquiry history. Please see the following article in our KB for details

Purchasing a subscription from the NoMachine for the Enterprise range
https://kb.nomachine.com/AR10K00711

For any further questions about your subscription, expiry and customer support, our Sales or Support teams will be able to help you 🙂

[Britgirl]

Hi, we didn’t receive any logs. Can you try sending them again?

[Britgirl]

Hi, we are not aware of issues with sharing remote drives from Debian to Windows.

You say you updated. Was disk sharing working for you in the earlier version?

Logs from the server side would be useful. Enable debug on the Debian machine, reproduce the problem and then gather up the logs. You can send them to forum[at]nomachine[dot]com making sure to use the title of the topic as the subject of your email.

$ sudo /etc/NX/nxserver –debug –enable all
$ sudo /etc/NX/nxserver –debug –collect

(from the following guide https://kb.nomachine.com/DT07S00243, Collect server side logs automatically)

[Britgirl]

By default all desktop sharing connections must be explicitly accepted to proceed, but I don’t know if you perhaps changed something on the server side.

How are those users authenticating? With different system accounts or are they all sharing the same login as the owner of the desktop who is already logged in?

On the server machine, go to Server settings -> Security -> User acceptance and check which boxes are enabled. You will see:

1) Don’t require acceptance if the user logged in as system user (by default the box is empty)

By enabling/ticking that box, users with a valid account on this host can connect without the need of the desktop owner’s approval. This configuration is suitable for unattended computers.

2) Don’t require acceptance if the user logged in as the owner of the desktop (by default the box is ticked)

If all users connecting are using the same account as the owner (e.g everyone connects using the name “myteam”) and you want everyone connecting to be authorised by the owner already connected, you must leave this box empty.

If you have Workstation installed (so NoMachine virtual Linux desktops are supported), there will also be a section for virtual desktops in the same panel:

Virtual desktops
Don’t require acceptance if the user logged in as a system user(empty/disabled by default)

Don’t require acceptance if the user logged in as the owner of the desktop (enabled by default)

More about this is available in the relative guide:

https://kb.nomachine.com/DT07S00237#2.5

Perhaps you can attach a screenshot of of the “User acceptance” section in the Security settings panel of the server?

 

 

[Britgirl]

behaviour witnessed between 6.18.1 and 6.9.2 as I already mentioned.

It is not clear what behaviour you witnessed which is different. In theory, if your subscription expired just after the release of v6.9.2 you would be able to install 6.9.2 updates but not 6.18.1.  If your subscription expired just after the 6.14 release, the same concept applies. You would be able to install 6.14 but not 6.18. However, I don’t know the details of your subscription, so can only give you examples.

If I only had a copy of 6.14.1 to test that theory, but it seems it is gone…But 6.18.1 is still up…

The customer area shows customers the current version available for download. It is not a repository of all releases. So if your subscription is valid for v6, you will see the latest release, which is indeed 6.18.

I suggest that you contact the team via the website if you are having problems with downloading or you think your customer area is showing you the wrong information.

If we know your subscription expiry date, we can tell you what updates you were entitled to access and install, and provide a private link if you did not download them when your subscription was valid. A subscription must be kept valid to maintain access to the support sections of your customer area, namely the updates and technical assistance sections.

/Britgirl

[Britgirl]

Hi,

please clarify:

what OS version do you have on the client and on the server side?

what NoMachine products and version do you have installed both sides?

Thanks.

 

[Britgirl]

Hi Majkl, thanks for the additional info. We’ll wait for the logs. Once you’ve got debug enabled, reproduce the problem(s) and then %ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe --debug --collect 🙂 Submit everything to forum[at]nomachine[dot]com.

[Britgirl]

It’s not clear what your question is 🙂

There are two proxy configurations, one global (in Player Settings) and one per-connection (in Connection configuration). You can configure a proxy per session by editing the connection. Select Configuration, check “Use custom proxy configuration for this session”, click Modify and configure it according to your requirements 🙂 This does not overwrite what you already set in the general configuration in Player settings -> Security -> Proxy.

 

[Britgirl]

Hi, thanks for noticing and alerting us 🙂

The features tables have been corrected.

Client redirection per-user and per-IP is available in all products with the exception of the Free Edition. RDP support is not available in the Workstation and Small Business Terminal Server.

[Britgirl]

Majkl, we will need the same logs that we requested also from you from the affected Windows NoMachine server 🙂 Enable debug, reproduce the problem and zip up the logs. See my earlier reply for the commands.

Please also confirm the following because it’s not clear from what you wrote:

NM7 ED on Windows showed no issues
NM8 ED on Windows 32bit – did this show the issue or not?
NM8 ED on Windows 64bit – did this show the issue or not?

[Britgirl]

To be honest, both of these worked for us:

unlock-session [ID...] ->   Screen unlock one or more sessions
unlock-sessions         ->  Screen unlock all current sessions

Anyway, thanks for following up. You can maybe disable automatic screen lock to avoid this from happening in the future.

[Author]

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