Forum Replies Created
-
AuthorPosts
-
BritgirlKeymaster
Can you send us logs from the server side please. Please see the following article for guidance: https://www.nomachine.com/DT11R00181&dn=logs#1.4.
Please send as an attachment to forum[at]nomachine[dot]com making sure you use the title of the topic in the subject of your email. Thanks!
January 25, 2021 at 15:47 in reply to: Server capacity: reached for user, when user is logged on at physical desktop #31553BritgirlKeymasterIt’s certainly not a limitation and I am not aware of any bug that would cause different behaviour.
The free version counts connections to the remote desktop. If the a user connects remotely to the desktop, this counts as one connection. If the same user then connects (same username) from another device, the connection is migrated to the second device. This is the expected behaviour.
Can you submit the full set of logs from the Windows server computer? You can extract them by following the instructions here:. https://www.nomachine.com/it/DT11R00182. Then send them by email to forum[at]nomachine[dot]com making sure to put the title of the topic as the subject. Thanks.
January 25, 2021 at 11:26 in reply to: Linux Mint NoMachine remote access from Internet not working #31549BritgirlKeymasterSorry to hear that. It could be the router. I suggest you sign up to receive a notification of its implementation by following this link: https://www.nomachine.com/FR07J02731.
BritgirlKeymasterIf you’re a customer with a valid subscription you can find version 6 packages in your customer area and also make a request directly from there.
If you don’t have a subscription, contact the team via the website and make a request for version 6.
January 25, 2021 at 10:19 in reply to: How to access to my NoMachine server that’s running outside of my LAN #31546BritgirlKeymasterwait for NoMachine Network
Sorry, I thought I had posted the link as well. Sign up to to receive notification of when it has been released:
Creating the NoMachine Network service to let people connect to each other’s computers
https://www.nomachine.com/FR07J02731January 25, 2021 at 09:49 in reply to: Session negotiation failed: Cannot connect to the requested session #31545BritgirlKeymasterJanuary 22, 2021 at 17:36 in reply to: Session negotiation failed: Cannot connect to the requested session #31498BritgirlKeymasterIt’s difficult to say without seeing server-side logs. Please follow the instructions in this article https://www.nomachine.com/DT10O00162 and submit everything to forum[at]nomachine[dot]com.
BritgirlKeymasterIt’s a known issue, see here please https://www.nomachine.com/TR12R10001 and sign up to receive a notification when it’s fixed (next maintenance release).
January 22, 2021 at 11:29 in reply to: How to access to my NoMachine server that’s running outside of my LAN #31473BritgirlKeymasterI looked at the second screenshot that you have in your long list of images. I can’t copy it here because it contains sensitive data so you would be better to remove it IMHO. However, if I look in your “Stato del Server” where it says “usa un IP dalla list….” it’s the last one in the list, and it begins with 10.
Failing that, I don’t know what else to suggest other than wait for NoMachine Network.
BritgirlKeymasterYour connection time out details have been removed and added as an attachment to avoid having long amounts of cfg and files content in the thread 😉
If you’re having problems attaching simple txt files or the files are big, please send direct to forum[at]nomachine[dot]com. Make sure you use the title of the topic as the subject of your email. Thanks!
BritgirlKeymasterMore about the ‘nx’ user is available here:
January 21, 2021 at 17:11 in reply to: How to access to my NoMachine server that’s running outside of my LAN #31441BritgirlKeymasterAre you using the correct IP address to connect because everything looks fine in your configuration.
The IP to use is the one that starts 10.175.xx.xxx (checking the first image in the long list of items you posted).
January 21, 2021 at 15:29 in reply to: Linux Mint NoMachine remote access from Internet not working #31435BritgirlKeymasterEverything seems correct in the router set-up. Are you using the computer’s external IP address to create the connection?
If it still doesn’t work, I don’t know what else to suggest other than to wait for NoMachine Network when all this advanced configuration won’t be necessary.
BritgirlKeymasterWe received them but they didn’t reveal anything out-of-the-ordinary. Can you send us the nxdb file?
– reproduce problem
– shutdown NoMachine if possible
– copy nxdb file and send to us directly to forum[at]nomachine[dot]comif shutdown is not possible
– reproduce problem
– runsudo /etc/NX/nxserver --redis cmd save
– copy nxdb file and send to usBritgirlKeymasteroops sorry @hpb, my question was for @John_miffy 😉
-
AuthorPosts