Britgirl

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Viewing 15 posts - 3,001 through 3,015 (of 5,151 total)
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  • in reply to: Still get sluggish screen draw performance #28464
    Britgirl
    Keymaster

    You mention a “CAD guy”, I assume that’s the administrator in control of the NoMachine server, so I assume that you are not in control of the remote server. If that’s the case and if that Linux server is running a subscription from NoMachine, it’s better if the administrator opens a ticket with the NoMachine support team. He would then be able to follow our instructions.

    in reply to: Error 60: Operation timed out #28447
    Britgirl
    Keymaster

    Have you enabled port-forwarding on the router? See this article for tips:

    How to connect to NoMachine when the server is behind a NAT router or a firewall
    https://www.nomachine.com/AR11L00827

    in reply to: Error is 60: Operation timed out #28446
    Britgirl
    Keymaster
    in reply to: NoMachine constantly restarts #28430
    Britgirl
    Keymaster

    This is a known issue:

    Sessions cannot be started because of error ‘descriptor out of range’
    https://www.nomachine.com/TR04R09620

    Please sign up to receive a notification of the fix when its released.

    in reply to: Ooops! The session negotiation failed #28429
    Britgirl
    Keymaster

    Please update both client and server to the latest 6.11.2 and let us know if you continue to get the same problem.

    in reply to: Glitches/artifacts #29034
    Britgirl
    Keymaster

    It is the display server that uses the GPU. It depends on the configuration of machine and display server. NoMachine does not decide the GPU they use.

    in reply to: No audio on MacOS 10.13.6 #28418
    Britgirl
    Keymaster

    Indeed, there is a workaround in the Trouble Report which mentions this:

    No sound is coming through NoMachine Audio Adapter, when playing audio inside the NoMachine session. This problem has been reproduced on macOS 10.13, 10.14 and 10.15. This issue is triggered by the fact that NoMachine Audio Adapter is muted. This is not always visible in system sound settings.

    Sometimes in the Audio MIDI Setup, volume stream is set to 0 and it’s enough to raise it.

    In other cases, volume stream in Audio MIDI Setup seems to be already enabled. As a workaround, go through all volume sliders for Input and Output side and lower volume value to 0.0. Then set it again to 1.0.”

    Britgirl
    Keymaster

    This is a know issue. Please sign up to receive a notification when a fix is released for the following Trouble Report:

    No sound on headphones connected via bluetooth on iOS
    https://www.nomachine.com/TR10P08884

    in reply to: Hardware acceleration decoding on Mac #28404
    Britgirl
    Keymaster

    Logs received. Thanks!

    in reply to: No audio on MacOS 10.13.6 #28400
    Britgirl
    Keymaster

    Further investigation of this issue has allowed the following Trouble Report to be opened:

    Audio is muted in NoMachine sessions connected to a macOS
    https://www.nomachine.com/TR06R09774

    in reply to: Audio delay/sync #28387
    Britgirl
    Keymaster

    We can send a debug package from which we’ll need the logs. Please let us know if this is ok for you.

    in reply to: Black screen on connect #28382
    Britgirl
    Keymaster

    We received the logs, but there are no logs from the server side. We would need those (from the machine that you are connecting to) to understand what is happening.

    Can you tell me what version you were on before you updated to 6.11?

    in reply to: Still get sluggish screen draw performance #28381
    Britgirl
    Keymaster

    We’ve viewed the video you sent via email and observed the behaviour which occurs when a sharp move of the finger on the magic mouse within the window causes the content of the window to reload slowly instead of scrolling up or down. (Note for new readers of this topic: when moving the finger on the mouse slowly within the window or in the actual scroll area at the side of the window NoMachine is responsive and content is rendered correctly).

    At this point, we need to see debug logs because we need to see what’s being registered by NoMachine when you’re encountering the issue. So, please enable debug on both the Mac client and Linux Workstation host. Reproduce the problem and then send them to the usual email address. For instructions on how to enable debug, please follow this link:

    https://www.nomachine.com/DT10O00163

    Britgirl
    Keymaster

    This is the Trouble Report which you can monitor https://www.nomachine.com/TR06R09773, please sign up to the notification option.

    I’m not sure whether it will make the next release which has already been planned.

    in reply to: Connection reset by peer #28364
    Britgirl
    Keymaster

    The client-side logs refer to the machine that you are connecting from, the device where you initiate the NoMachine connection. The server-side logs refer to the computer or host you are connecting to.

    Please send them to forum[at]nomachine[dot]com making sure to use the title of the topic as the subject of your email. Thanks 🙂

Viewing 15 posts - 3,001 through 3,015 (of 5,151 total)