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Hi, thanks for reporting. We checked the Win10_2004 update just to make sure. Everything was working correctly. If you can reproduce the problem again, next time, send us the logs from the affected machine 🙂
Have you tried disabling hardware decoding altogether on the Windows client?
See here where to do it: https://forums.nomachine.com/wp-content/uploads/2019/09/NoMachine-display-menu-panel.png
If that doesn’t help, please send us the logs of the affected Windows computer. You can attach them here or send them directly to forum[at]nomachine[dot]com making sure you use the title of the topic in your email.
How to collect NoMachine logs – https://www.nomachine.com/AR10K00697
Logs show the following:
Cannot get information for group id '23636965' Warning: Could not open for writing settings file '/Users/davidn/.nx/config/player.cfg'.– What is group 23636965?
– Check your access rights to server side folder .nx/config and file player.cfgIf you’re sure it’s not a case of wrong username and password, then we need to see the .nx folder of computer you are trying to change preferences of. You can find it in the user’s home (under /User/username) . Attach it here or send it to forum[at]nomachine[dot]com making sure you include the title of your topic in the subject.
We checked on the fly if there were issues with Tumbleweed and weren’t able to reproduce your issue.
Are you clicking ‘yes’ or ‘no’ when being prompted to create a new display? Did you change anything in the server.cfg?
Take a look at the tips here: https://forums.nomachine.com/topic/unable-to-make-the-local-display-available-or-access-to-the-local-display-is-disabled.
– What distro is on the server?
– What NoMachine version and official products did you download from our website? If this is the free version – are you sure that X server is started there?
– What is the desktop environment installed there? You can check by executing in a terminal:sudo grep DefaultDesktopCommand /usr/NX/etc/node.cfgThe port we use by default is 4000. Who could have changed it to 3389? Where is the host that you are connecting to? Is it under your control?
The problematic part at this point is between the Intel driver and libva – which we can’t do much about it, because it’s not a part of NoMachine. We can only provide instructions on how to make it work. Even wth NoMachine OUT of the picture, it’s a struggle in general to make Quicksync work on Linux.
1. Installed intel media driver as mentioned in https://www.nomachine.com/AR09O00938 ( except kernel changes )
Kernel changes are fundamental to make it work. The steps we’ve got in article are from Intel itself, so there’s a reason they included changes to the kernel to make it work.
When connecting to the laptop, you are attaching to its physical display, so on the client you can only see the monitors that are physically available on the server.
Then we’ll need the logs. This would help us to understand what the problem is and why it’s happening. Thanks!
The idea is to have a Graphic Workstation where 3 persons/users should have separate sessions.
NoMachine Windows products offer remote access to the physical desktop of the remote host. I.e all users connecting will see the same desktop.Having 3 separate sessions for 2 users is possible with any of the Terminal Server for Linux products.
When connecting to the physical desktop, the maximum resolution you can get is the maximum resolution supported by the remote graphics card (not what is on the connecting client).
Cannot resize the remote screen to my local monitor’s resolution
https://www.nomachine.com/AR02M00836Please try the following and let us know if it helps. Connect from Windows 10 and disable the hardware decoding:
i) inside the NoMachine session open the menu (ctrl+alt+0 or click on the page peel in the upper right corner).
ii) Access Display -> Change settings and tick the ‘Disable client side hardware decoding’ option.
iii) Then on Windows 10, launch the client and click on Settings -> Player preferences -> Privacy tab and select ‘Don’t delete log files on exit’
iv) Connect to the server and reproduce the black screen problem.
v) On Windows 10, create a compressed archive of the .nx directory in the user’s home.
The .nx folder is hidden. To find it, write the following in the address bar or the file browser: %USERPROFILE%\.nx Send the log archive to us as email attachment to forum[at]nomachine[dot]com making sure you use the title of the topic as the subject of your email.
Thanks!
NoMachine on Android doesn’t yet support H.264 acceleration, but it is planned. Please consult its feature request here:
Adding support for GPU accelerated H.264 hardware decoding on Android devices
https://www.nomachine.com/FR12M02991You should install Enterprise Terminal Server, not Terminal Server. Uninstall the Terminal Server package and download Enterprise Terminal Server.
Further reading:
https://www.nomachine.com/product&p=NoMachine%20Enterprise%20Terminal%20Server
https://www.nomachine.com/adding-terminal-server-nodes-to-enterprise-terminal-server-via-the-user-interface
Should I purchase Terminal Server Node Subscriptions with Enterprise Terminal Server? – https://www.nomachine.com/AR03R01079The only way we can help is to insist on receiving the logs from both client and server sides, with debug enabled.
– on the connecting client, follow https://www.nomachine.com/DT10O00163#2
– on the computer you want to connect to, follow https://www.nomachine.com/DT10O00163#1
– reproduce the problem
– gather up logs and submit as before
