Forum Replies Created
-
AuthorPosts
-
Britgirl
KeymasterPlease provide the following:
– NoMachine product and version on local and remote machine (free version, Workstation, etc).
– Whether the problem arises connecting to a physical or a virtual display.
– Remote and local Windows/Mac/Linux version (Windows XP/7/8, OS X 10.x, Ubuntu xyz, Mint x.y, etc.).
– If on Linux, desktop version (GNOME. KDE, whatever) on client and on server.
and additionally what’s the source of the video (i.e which application)?
Britgirl
KeymasterThis is a known issue and we are currently working on a fix:
Cannot run NoMachine sessions on ARMv7 devices with kernel 5.4.42 or later
https://www.nomachine.com/TR06R09747Please sign up to receive a notification of the fix.
Britgirl
KeymasterCan you update to the latest version we released earlier this week? NoMachine 6.11.2. The following TR was fixed in that release which is probably what you were encountering.
Audio is not working when NoMachine v. 6.10.12 is installed on macOS Catalina
https://www.nomachine.com/TR05R09720June 19, 2020 at 08:24 in reply to: Unresponsive white screen when connecting using VP8 encoding #28206Britgirl
KeymasterHello, what desktop environment is it?
Britgirl
KeymasterIt depends what package you have installed on your Raspberry. Try the appropriate uninstall command from the Installation and Configuration Guide (Linux section).
Britgirl
KeymasterMick, we will send it to the email address associated with your forum account. Can you confirm what version you are using? 6.10 or 6.11?
Britgirl
KeymasterBoth https://www.nomachine.com/TR05R09712 and https://www.nomachine.com/TR12Q09486 are being worked on, but I cannot say whether they’ll both be released in production before September.
Britgirl
KeymasterIf you haven’t already done so, I’d update to the latest 6.11. There is a fix for this problem which was affecting Windows clients
Green screen when connecting by NoMachine client for Windows v. 6.10.12 to high resolution monitors
https://www.nomachine.com/TR05R09689Then let us know if you’re still having problems.
Britgirl
KeymasterIf you are using Enterprise Terminal Server with Terminal Server Nodes, you should contact support if you are a customer. They will be able to advise appropriately and take a proper look at your configuration, something which is outside the scope of these forums.
If you haven’t already done so, please also look at the load-balancing configuration suggestions in the ETS guide:
https://www.nomachine.com/DT06O00142#3.3.Britgirl
KeymasterMaybe send us a screenshot of what you are seeing? You can also define a different shortcut in the NoMachine client User Interface via the Player preferences -> Input -> Change shortcuts interface.
Britgirl
KeymasterThe symbol lookup error is a kernel-related issue. Reverting to an earlier kernel version is suggested for the time-being. We have opened a Trouble Report https://www.nomachine.com/TR06R09747 (please sign up to receive notification).
Britgirl
KeymasterHi,
When the user is logged the screen become blank but we still see the mouse pointer that is moving in a blank monitor. This is the normal or also the mouse pointer should disappear?
On Linux this is normal behaviour. On some Linux distributions, gamma adjustments applied to blank the screen do not affect the cursor which remains visible. The local user, however, cannot control it with the physical mouse.
Another user has problem after disconnecting from NoMachine (it is mainly used for telework). When is back to the office and try to get access to the Physical Machine locally, He is able to enter the password in his ubuntu 18.04 but after that, both monitors(he has 2 screens) become “blank” as he was connected remotely and we need to reboot his computer. There is a way to prevent that?
Is it possible that he didn’t disconnect properly? We weren’t able to reproduce this on-the-fly, but we’ll check again if you tell us the display manager you are using. Does the user physically see the login window or lock screen? How many monitors are there?
Britgirl
KeymasterIt’s not clear what you want to achieve?
Do you want to stop user B from trying to connect?
If user A is already connected and they are the owner, they will see “Waiting for the desktop user to authorize your connection.” They can refuse user B.
See the following article:
How to authorize connections to remote desktop automatically or only upon owner’s authorization with NoMachine https://www.nomachine.com/AR04K00663
Britgirl
KeymasterSend any attachments as before making sure you put the new topic title as the subject.
Please write here the details of your environment for the developer’s convenience and anyone else reading the thread.
Britgirl
KeymasterHi, we’ve sent you a link to a download package and instructions. Check your inbox for emails from us.
-
AuthorPosts