Forum Replies Created
-
Posts
-
Ryan, we received the logs but you didn’t send us the logs from the server side – the remote computer. Also, what you sent us seems to be just the installation dir from the client side, it doesn’t contain the user home directory which is what we need to see.
For the Windows client: write the following in the address bar or the file browser:
USERPROFILE\.nxor navigate through the computer folder till the user’s home and type .nx in the navigation toolbar to reach the folder. The path can be similar to: C:/Users/USERPROFILE/.nx
Zip up this folder.On the remote Windows host, zip up NoMachine’s /var/log folder typically found at PROGRAMDATA/NoMachine/var/log.
Hi, what desktop environment is running on Centos in both the 6 and 7 installations?
Do you have a monitor attached?
We are investigating a specific issue related to the dual monitor set ups.
The TR I referenced above was specifically for single monitor set ups and we have verified that it by updating Windows to the lastest (1909) the issue disappears, so we have closed it.
Hi ryan,
thanks for the image.
Can you submit logs from both client side and server side?
Instructions on how to to do that are here:
Server side – https://www.nomachine.com/DT10O00163#1.4
Client side – https://www.nomachine.com/DT10O00163#2.3
Send via email to forum[at]nomachine[dot]com making sure you reference your topic š
That’s a useful idea š
We’ve opened a Feature Request (under review in the meantime).
Add an option to disable copy-on-select
https://www.nomachine.com/FR01R03924The default is set to ‘0’. If you wanted to change it and set it to ‘1’ (but I doubt it would change anything because this key was inserted to mitigate a problem coming from old packages), then you would need to remove the #.
@JimH24, the logs you sent didn’t show anything strange. Do this instead: from inside the NoMachine session, open a terminal and execute this command:xev -event keyboardthen press the not working keys and copy the output you get in the terminal. Paste it here or submit a screenshot.
It shouldn’t make much difference what version you are using, but as I said previously, you should check with the administrator of the server whether something has changed (edit: we also need to be sure that they have installed an updated server version)
Logs are from your client but do not include the Player logs. This is what I need to see in order to help. In the meantime, you could ask your administrator to open a ticket with our support team so they can investigate properly why you are not able to connect.
https://www.nomachine.com/DT10O00163#2
Btw, from the logs you did submit, it seems that you didn’t reboot.
There is a Trouble Report currently open specifically for Windows 10, update 1903. What specific version of Win10 do you have installed?
Is the remote server you are connecting to version 6?
I noticed from your original post that you mention “a colleague’s computer”. If you are trying to connect to your organization’s server, it might be better to check that the administrator of the server has not changed something (such as only allowing certain clients to connect).
The logs would be useful at this point to understand what authentication fails. Please submit to forum[at]nomachine[dot]com. Instructions are here: https://www.nomachine.com/AR10K00697.
If you are also administrator of the server, submit those as well. If you are not and the NoMachine server has a valid subscription, it would be better to ask your Administrator to submit a support ticket.
First, can you try a ‘Reset saved preferences and password’? To do that, right click on the connection icon in the GUI and choose Edit. Tick the box ‘Reset saved preferences and password’, then click ‘ok’. Try logging in again.
If that doesn’t help, you need to tell us how you are authenticating – is it via password, private key or kerberos?
hi, what DE is it?
The TR referenced is rather old and concerns version 4, no longer supported. If there is a new bug, we’d need to start a new investigation for the latest NoMachine 6 packages.
We test with as many environments as possible and AFAIK don’t have problems with arrow keys.
Can you check that you have # AgentLegacyKeyboard 0 in the node.cfg. ‘0’ is the default setting (although it would be odd that you have it set at ‘1’).
Enable logs, reproduce and submit them to forum[at]nomachine[dot]com. For safe measure submit both server side and client side logs.
Instructions are here: https://www.nomachine.com/AR10K00697
If you are logged in to the OS locally (ie. not via NoMachine software), then it is possible to have a user connect (via NoMachine or Enterprise Client) š This is still only one connection for us. Maybe this is what happened.
Do I understand it correctly that if I buy the 10pack version for Windows, it means I can only install that version on Windows VMs? and if I had some VMs running Linux/MacOS Iād need to buy those packages individually?
That is correct. Unfortunately, whilst it’s possible to select a mix of Linux distros for the remote servers, you can’t mix Win/Mac and Linux. You would need to opt for individual ones BUT talk with the sales team about pricing because special arrangements can be made.
Happy nomachining!