Forum Replies Created
-
Posts
-
Hi Misha,
can you contact our team using this form and we will explain what the next steps are.
https://www.nomachine.com/report-issues
This topic is dealt with via a similar post here:
Hi, are you able to submit logs to us? Instructions on how to extract them are here: https://www.nomachine.com/AR10K00697
If the files are not too big, you can attach them here, otherwise you will need to send them to issues[at]nomachine.com. Our developers will take a look to see what’s going wrong.
Because Enterprise Server “stays in the middle” of NX session in the current realisation and is a point of failure. Maybe clusterisation helps with it, but, as I understand, anyway all nx sessions will be disconnected when the cluster switch (or not?).
The high-availability feature of NoMachine monitors the servers in an active-passive set up. Check this document for more details:
https://www.nomachine.com/DT03L00066
Sessions on the NoMachine nodes are preserved in case of failover and can be reconnected.
Can you check that your server is configured properly? Follow these steps:
– Go to the !M icon in the system tray of the computeryou are connecting from.
– Click “Show server status/Connection status”
– Select Server preferences/Connection preferences
– Click on the NX service with the right mouse button (it’s the ‘NX’ under the ‘Name’ label)
– Click edit service
– Check the ‘Gateway port’ boxIf you made this change on the client, you could try a reinstall and create a new connection. Reinstalling will use the default key.
Either your router doesn’t support UPnP or or NAT-PMP, or they are disabled. Have you tried manually configuring forwarding on the router? See these similar posts:
https://www.nomachine.com/forums/topic/cant-connect-outside-of-local-network#post-2247
https://www.nomachine.com/forums/topic/both-machines-behind-different-firewalls#post-2905
Can you send us the logs? Follow the instructions in the article here: https://www.nomachine.com/AR10K00697 Enable logs, reproduce the problem and then zip up and send to us. You can either attach them here, or send to issues[at]nomachine[.]com.
I am closing this thread. The keyboard problems described should be fixed in 4.2.21. Refer to https://www.nomachine.com/forums/topic/nomachine-key-mappings-issue
Up arrow key problems were fixed in 4.2.19 (https://www.nomachine.com/AR05L00803) and then in a successive 4.2.21. Users should therefore make sure they have the latest packages.
Have you enabled ‘Remote resize’ in the menu panel in the session? See here for more details: https://www.nomachine.com/DT10K00060#5.2
A TR has been inserted, you can insert your email address to track its status here:
https://www.nomachine.com/TR05L04420Check this first:
Installing NoMachine 4 packages for Linux 32bit on a 64bit system
https://www.nomachine.com/AR02J00623
And if you are still having problems, send the install log to issues[at]nomachine[dot]com (put the title of the topic in your email).