Forum Replies Created
-
Posts
-
Hello truc113,
You wrote it would be hard for you to install a debug version on the Linux client; would you then be available to install a debug package on the Android client? Or, alternatively, a debug package on the server?
Thank you for your feedback.
Hi truc113,
We could send you a debug version, but in order to understand exactly what is needed, can you please tell us if you also have the the problem when connecting from the desktop client for Linux and not only when connecting from the Android phone ?
Can you also send us the logs from the desktop client ?
Hi mikeg,
To allow us to investigate your problem, can you please send us the logs to forum[at]nomachine[dot]com, making sure to reference the topic as the subject of the email.
If needed, you can find instructions to collect logs here
It would also be useful to know exactly which monitor setup you use (e.g if any monitors are in mirror mode), and what you mean by unable to switch monitor? Do you see all the connected monitors when using Ctrl+Alt+A in player to select all the monitors?
Hi woldsweather,
We unpublished this topic, and marked it as private as your second topic is for the same issue – and it was published too.
We will answer to the other topic ” Setting up connection”.
Hello Fritz,
You can find the node.cfg file in /Applications/NoMachine.app/Contents/Frameworks/etc/node.cfg
Hello Marcin,
We have opened a Trouble Report for this issue (you can check it here), and we will soon send you (via email) a patch with a fix.
Hi Nineteen Sixtyone,
Thank you for the suggestion!
Adding multi-touch support for Linux – and the other OSes that we support – is not in our plans for the moment, but we are taking your request into consideration.
We’ll let you know if this feature is implemented in the future.
Hello AXY,
Thank you for the information you provided on your set-up. Version 6 is now legacy, so you would need to update to a supported version – ideally you should be on at least NoMachine 8.x, and 8.18 is the latest. Then it will be possible to update cleanly to a version 9.
Your admin staff should be able to help you out, if you are not getting the updates. And if they need assistance, they can of course reach to us via the traditional support channel. Our Support team will be able to provide assistance.
Once the update to a supported version is done, please try NoMachine Network to access the machines, in order to exclude any eventual slowness introduced by the machine traversed and the VPN setup.
There is a 7-days free evaluation available upon creation of an account – see here for more details ; if you already have an account, please contact our Sales Team at sales(at)nomachine(dot)com.
Hello rocky9_nomchine,
Thanks for the logs, we checked them, but we need more info. Can you please
- restart the server (/usr/NX/bin/nxserver –restart) and collect debug logs again as you already did (so that also the logs from the server daemon will be included)
- give us the output of ‘ps -ef’
- check whether the monitors are turned on and display is not sleeping
Hi Gia,
It’s a normal behaviour, the admin password that you mention would be your sudo password.
Did you try with your sudo password already? If not, please do and let us know if it worked.
Hi Geo1234,
Thanks for reaching out.
Unfortunately, we are not able to reproduce this issue. Can you please describe us the exact step-by-step instructions to reproduce the problem ?
Also, can you tell us if the Ubuntu server runs with Wayland or X11 ?
Hi daedalus,
Thank you for following up 🙂
We had to prioritize other features for the NoMachine development roadmap moving forward and this particular one didn’t make the list, mainly because other ways exist to transfer files which can be used which Britgirl explained. It has not been completely excluded, but right now it’s not on our current roadmap.