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Hi Steve,
Q1- This is a problem that is known (https://kb.nomachine.com/TR04W11312), we already fixed it in V9, and it has been solved in V8.17 that was released a few days ago.
Q2- You can find all the Acronyms of NoMachine server subscriptions V9 in this article: NoMachine – NoMachine Subscription Acronyms And Support Levels – Version 9 – Knowledge Base
Q3- Unreachable means that due to any reason, the ECS cannot connect to the node. They can see more information when running for ex. sudo /etc/NX/nxserver –nodeinfo M.7 (name, IP or UUID of the node)
Q4- Updating the license of an expired product is possible, but in case of ‘unreachable’, it means that the ECS cannot connect to the node, and therfeore cannot handle license update.
Q5- The administrator can connect and replace a licence even when the software is expired, but updating a license before its expiry is recommended in order to avoid the issues highlighted in the point 4.
Hi Frank,
Thanks for this update; can you please send us logs with debug enabled to allow us to investigate deeper the problem ?
Follow the instructions in this document: https://kb.nomachine.com/DT07S00243. It’s valid for v9 as well.
If possible, restart the Linux machine before reproducing the issue, and wait a minute after the logout.
Kill the nxnode process, so we can see exactly why the process restarts.
Gather logs again, and send them to forum[at]nomachine[dot]com, making sure to reference the topic as the subject of the email.
Hello again Steve,
We are not able to reproduce the problem.
Can you run this command on the SBTS: sudo grep AvailableSessionTypes /usr/NX/etc/*cfg
And let us know the result ?
Hi Frank,
NoMachine starts an nxnode process as every user, to be able to manage his physical session.
When a user physically logs out from the desktop, and if the desktop is on login window, nxnode will be running with for example ( gdm, ssdm, or lightdm ).
Hello Practice,
NoMachine Free is limited to one connection.
You can check all the features and differences here: https://www.nomachine.com/everybody/nomachine-for-your-os
Hello Steve,
If you need a command to know how to check if nxserver is operative, it is
nxserver --status.If this is not what you need, can you please give us more details on what you need to do and on which platform ?
Hi Strider,
In order to investigate, we need logs – can you please gather them with debug enabled?
In order to do so, follow the instructions in this document: https://kb.nomachine.com/DT07S00243. It’s valid for v9 as well.
Reboot the server, or logout and log back in.
Gather logs again, and send them to forum[at]nomachine[dot]com, making sure to reference the topic as the subject of the email.
Hello Steve,
Can you answer the following questions, to help us understand better what the issue can be:
– Can you try to connect to the same server using another username ?
– Can you confirm that the server you are connecting is SBTS ?
Thank you!
Hi lmvdr,
Thank you for the additional info.
We could provide you a package with a possible fix, if you are willing to try it?
If you agree, please send us an email to forum[at]nomachine[dot]com, making sure to reference the topic as the subject of the email, and we’ll send a link to the package, as soon as it’s ready.
Hi Peter,
I presume you, with “make visible”, mean “how do I connect with NoMachine”. To connect you need either an IP address or a Machine Id, the latter case if you added the machine to NoMachine Network, but in any case your VMs must be “visible” on the LAN, so an IP address on the LAN must have been assigned to them.