Bilbotine

[Bilbotine]

Hi Yuan,

Please check our article “How to connect over the internet to NoMachine behind a NAT router” for such a connection problem: https://kb.nomachine.com/AR10R01099

Let us know if it does not solve your problem 🙂

[Bilbotine]

Hi BlueNGray,

You can check the following link to find out more about collecting usage on Windows:

https://docs.microsoft.com/en-us/troubleshoot/windows-server/performance/troubleshoot-high-cpu-usage-guidance

Is that what you are looking for, or did I misunderstand you ?

We look forward to your update on the CPU usage 🙂

Best regards,

[Bilbotine]

Hello lavadrop,

To make sure this is the same issue, can you please send us server logs to forum[at]nomachine[dot]com, making sure to reference the topic in subject ?

If needed, here’s the procedure to collect NoMachine logs: https://knowledgebase.nomachine.com/DT11R00181

PS: if you tried to attach logs or a screenshot in your post, it unfortunately failed – you can share them by e-mail.

 

[Bilbotine]

Hi Paul,

Thank you for the screenshot. Can you please confirm what is the OS on server and client sides ?

[Bilbotine]

Hello sloke123,

We are trying to reproduce your problem with that VPN. We will come back to you soon if we need more information or if we have a solution.

If you have an update on your side, please let us know.

[Bilbotine]

Hello MastaG,

Thank you for the logs; having reviewed them, we would like you to:

enable the logs in node configuration file (node.cfg),

restart the nxserver,

reproduce the problem,

and then share .nx from home dir of user on server side.

using nxserver –debug enable, nxserver –debug –collect should help to create the package with logs.

As previously, please send us the logs by email.

Thank you!

[Bilbotine]

Hello BlueNGray,

Your description indeed lets us think that it is a problem with the drivers, but we can’t be sure. Can you tell us if the AMD processor is on the Windows machine (the client) or the Debian one (the server)?

We suggest to try to disable hardware decoding on the client, and please also show us the CPU usage on client and server.

Looking forward to your answer.

[Bilbotine]

Hello madmalkav,

Unfortunately we are still unable to understand why it doesn’t work. In order to invesigate further, can you please send us a new set of logs (server and client) to forum[at]nomachine[dot]com, making sure to reference the topic in subject ?

If needed, here’s the procedure to collect NoMachine logs: https://knowledgebase.nomachine.com/DT11R00181

[Bilbotine]

Hi dlfuller,

Thank you for your message.

Can you please let me us the version you are currently using, and clarify your sentence “Also there are no graphical details for NoMachine as an application in the new 22.04.1.”.

Thank you!

 

[Bilbotine]

Hello sunsak,

Please check the following tutorial, it should help you:  https://www.nomachine.com/disabling-access-to-your-local-desktop

And let us know if you still need help 🙂

[Bilbotine]

Hello ObliteRon,

I’m sending you a package for debugging via email. Please check your inbox

Thanks for your input 🙂

[Bilbotine]

Hello favorite1,

We need to investigate further to be able to help you.

Please enable debug log level as explained here: https://knowledgebase.nomachine.com/DT11R00182

Once done, reproduce the problem, collect the logs and send them to forum[at]nomachine[dot]com, with the topic as reference in the subject field.

Thanks!

[Bilbotine]

Hi sam302psu,

Similarly to what we asked to the other participant, we would like to check the .nx folder permissions.

Please submit this information (2 screenshots) via email to us (to forum[at]nomachine[dot]com, with the topic as reference in subject) because there could be sensitive information included:

– Open Windows explorer (file browser window)
– Type %USERPROFILE% in the URL bar
– Open View menu and check “Hidden items” box
– Right click the folder “.nx” and select Properties
– Get a screenshot of the Security tab
– Enter “.nx” folder and do the same for the folder “config”

Furthermore, please tell us what is the path visible in the file browser when you enter the .nx folder.

Thank you

[Bilbotine]

Hello @skibbidypaps and @PB,

We sent you both an email with a debug package.

Please check your mailboxes and follow the instructions.

Thanks!

 

[Bilbotine]

Hello McVitas,

Unfortunately the logs you sent us do not help the investigation: there are no logs from any recent session, which can be due to a problem while gathering the logs.

Can you please send us a new set of logs (to forum[at]nomachine[dot]com, making sure to reference the topic in subject) ?

I suggest to check the procedure to collect NoMachine logs, it might be useful: https://knowledgebase.nomachine.com/DT11R00181

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