Britgirl

[Britgirl]

This is actually an issue which we are aware of so no further logs are necessary. You can see the Trouble Report here:

Audio doesn’t work on Ubuntu 22.04 with PipeWire installed
https://kb.nomachine.com/TR11T10696

[Britgirl]

We have reproduced a similar issue when using a 4k monitor with 150% scaling or similar to connect to the desktop. Does this sound similar to your set-up?

[Britgirl]

Hi, it would be useful to know what OS version you have on the M1.

[Britgirl]

Password authentication is the default authentication method suitable for the majority of environments. In some cases -even according to Company’s policies- it may be preferable to adopt a different authentication method such as key-based authentication. We recommend to refer to manuals of your Operating System for more details. Please also check our online article here:

How to set up key based authentication with NX protocol
https://kb.nomachine.com/AR02L00785

any way to automate the account login

It is possible to save the password and username for the NoMachine connection by checking the box “Save this password in the connection file”.

[Britgirl]

Having a NoMachine server for Android could be a possibility to allow customers to receive remote assistance on their device, for example, but that use case represents a very small percentage of our customers. It’s something we have evaluated but not officially added to our roadmap yet, given that we have always focused on bringing the full computing capacity of a “remote desktop” to the user. So, it’s something we’d like to do, but for the moment remote mobile device support is not currently a priority.

 

[Britgirl]

So we will more info because we have been unable to reproduce this behaviour. Send us:

output of setxkbmap -print

output of ‘xev’ when you press those keys

file layout.txt generated with that command

xmodmap -pke > layout.txt

[Britgirl]

There is a bug we are aware of in Gnome that is documented here: https://forums.nomachine.com/topic/hang-after-password-entered#post-39200

Can you try the workaround there?

[Britgirl]

In the logs we see the following server.cfg key is empty, when it should not be: AvailableSessionTypes.

What should be written there is ‘physical desktop’. Without this, no display can be started. Why it’s empty for your v8 installation, but not for v7 is not clear since we cannot reproduce this behaviour. Please check your server.cfg file has AvailableSessionTypes physical-desktop indicated. Then restart the NoMachine server.

Further reference:

The server.cfg and node.cfg files explained
https://kb.nomachine.com/AR02N00877

point (2) about the ‘AvailableSessionTypes’ key

The AvailableSessionTypes key is present in both server.cfg and node.cfg and permits to define which types of session will be made available to end-users. When server.cfg and node.cfg are on the same host, the list of session types must be the same in both keys. These keys are automatically populated at installation time. If a new session type is added later, they have to be edited manually. Restart the server to make this change effective.

 

 

[Britgirl]

Apologies, I didn’t specify that the server must be restarted in order for the debug we need to be logged. Please resubmit at your earliest convenience.

We did also check on the fly to see if we can reproduce your issue, but were not able to.

[Britgirl]

Hi, ideally we would need to see logs with debug enabled on the server machine if that’s possible (with v8 installed).

Please follow the instructions here and submit the logs to forum[at]nomachine[dot]com.

https://kb.nomachine.com/DT11R00182, section “First Step: Enable Debug Level on the Problematic Host” and then proceed with the other steps.

Thanks!

[Britgirl]

sdegler, check your email inbox for attachments from us.

[Britgirl]

We found a similar problem reported on Fedora which was recently fixed. Please update if you have not done so already. https://kb.nomachine.com/TR09T10609.

[Britgirl]

Hi, can you tell us the iPad keyboard language and also the remote desktop keyboard layout?

[Britgirl]

The core dump you sent indicates a problem with hardware decoding on the machine you are connecting from. So the problem is there.

Make sure you:

1. Quit the Player (systray icon, right click, ‘Quit NoMachine player’)
2. Then disable hardware decoding on in the player.cfg -> option key=”Enable hardware accelerated decoding” value=”disabled”.
3. Restart the Player.
4. Try connecting again.

[Britgirl]

Hi,

if you use the right side Alt/Option (instead of the one on the left) do the key works correctly? The right Alt acts as AltGr, which is the modifier needed in the combination to access those three symbols in the Swedish map (info obtained from your earlier topic).

If using the right Alt/Option is not comfortable, this command swaps left and right Alt keys:

setxkbmap -option lv3:lalt_switch -option lv3:ralt_alt

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