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There is also an article in the knowledge base handling this issue:
How to solve black screen on headless machines
https://www.nomachine.com/AR03P00973Thanks for your interest. What with the coronavirus situation, we would have liked to have it ready and available to help you all out with remote working, given the current stay-at-home directives. It’s in its final stages, after some rigorous usability testing (at the GUI level) for which small changes to the GUI had to be made. Our developers continue to work remotely to complete it and bring you NoMachiners what you have been waiting for 🙂
If this result in a solution, is there any change I could get some remote support? Because this is going on for more then over two months now.
We can’t provide remote support directly on your host. This is a service we offer to customers with subscriptions (they have a customer area where they submit support enquiries) The forums is a free service we offer. We can’t guarantee that all problems reported to us on the forums can be resolved timely, although I can assure you that we do our best. If you submit the information we have requested as quickly as possible, it would naturally make the whole process go more quickly. Please submit the debug logs as Mth requested making sure you use the last email adopted to avoid our spam filter blocking your emails.
The alternative is to completely uninstall everything, remove all traces and reinstall from scratch. NoMachine works out of the box in the majority of scenarios and on hundreds of Linux distributions and shouldn’t need advanced editing of any cfg files. Editing these from the start can mess with the correct functioning of the software. So IMHO the safest and quicker option is to start again.
Can you send any files that didn’t upload to forum[at]nomachine[dot]com? Please put the title of your topic as the subject, thanks!
What OS and version is on the client? What Linux is it on the server side?
The logs didn’t attach. I would send both client side and server side to forum[at]nomachine[dot]com.
Can you submit client-side logs? This way we can check to see what’s going wrong. Follow these instructions: https://www.nomachine.com/DT10O00163#2
Also OS version, client and server side would be useful.
Good choice, it also gives you access via the browser in case the connecting clients can’t install the NoMachine package for whatever reason 🙂
Can you tell us what performance is like when each user connects on their own, so one person connected?
NoMachine shows the terminal as it is, so you either need to scroll up the client viewport through scrollbars, or you need to scroll up the terminal. If none of this helps, can you show us a screenshot of what you see? Blank out any sensitive information.
Please try the workaround in:
Keyboard layout is wrong when sharing a physical desktop
https://www.nomachine.com/TR09Q09412