Forum Replies Created
-
Posts
-
Enterprise Desktop simply shows you the physical display of the remote system, so you’ll need to set up the remote system to have two monitors. To do that, you could try following the suggestion here: https://unix.stackexchange.com/questions/378373/add-virtual-output-to-xorg and see if that helps.
If you were using Workstation (from the Terminal Server family which supports multiple virtual Linux desktops), with the implementation of this Feature Request, https://www.nomachine.com/FR10N03220, you will be able to treat those multiple monitors on the server side as separate windows on the client side. This feature is in its final stages at the moment and will be released in a future update.
Do you still want log files from me?
Yes, submit them so we can check whether the problem is the same one as JimH24’s 🙂
Ryan, we received the logs but you didn’t send us the logs from the server side – the remote computer. Also, what you sent us seems to be just the installation dir from the client side, it doesn’t contain the user home directory which is what we need to see.
For the Windows client: write the following in the address bar or the file browser:
USERPROFILE\.nxor navigate through the computer folder till the user’s home and type .nx in the navigation toolbar to reach the folder. The path can be similar to: C:/Users/USERPROFILE/.nx
Zip up this folder.On the remote Windows host, zip up NoMachine’s /var/log folder typically found at PROGRAMDATA/NoMachine/var/log.
Hi, what desktop environment is running on Centos in both the 6 and 7 installations?
Do you have a monitor attached?
We are investigating a specific issue related to the dual monitor set ups.
The TR I referenced above was specifically for single monitor set ups and we have verified that it by updating Windows to the lastest (1909) the issue disappears, so we have closed it.
Hi ryan,
thanks for the image.
Can you submit logs from both client side and server side?
Instructions on how to to do that are here:
Server side – https://www.nomachine.com/DT10O00163#1.4
Client side – https://www.nomachine.com/DT10O00163#2.3
Send via email to forum[at]nomachine[dot]com making sure you reference your topic 🙂
That’s a useful idea 🙂
We’ve opened a Feature Request (under review in the meantime).
Add an option to disable copy-on-select
https://www.nomachine.com/FR01R03924The default is set to ‘0’. If you wanted to change it and set it to ‘1’ (but I doubt it would change anything because this key was inserted to mitigate a problem coming from old packages), then you would need to remove the #.
@JimH24, the logs you sent didn’t show anything strange. Do this instead: from inside the NoMachine session, open a terminal and execute this command:xev -event keyboardthen press the not working keys and copy the output you get in the terminal. Paste it here or submit a screenshot.
It shouldn’t make much difference what version you are using, but as I said previously, you should check with the administrator of the server whether something has changed (edit: we also need to be sure that they have installed an updated server version)
Logs are from your client but do not include the Player logs. This is what I need to see in order to help. In the meantime, you could ask your administrator to open a ticket with our support team so they can investigate properly why you are not able to connect.
https://www.nomachine.com/DT10O00163#2
Btw, from the logs you did submit, it seems that you didn’t reboot.
There is a Trouble Report currently open specifically for Windows 10, update 1903. What specific version of Win10 do you have installed?
Is the remote server you are connecting to version 6?
I noticed from your original post that you mention “a colleague’s computer”. If you are trying to connect to your organization’s server, it might be better to check that the administrator of the server has not changed something (such as only allowing certain clients to connect).
The logs would be useful at this point to understand what authentication fails. Please submit to forum[at]nomachine[dot]com. Instructions are here: https://www.nomachine.com/AR10K00697.
If you are also administrator of the server, submit those as well. If you are not and the NoMachine server has a valid subscription, it would be better to ask your Administrator to submit a support ticket.