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From what I understand you’ve used NoMachine without any problems on your own local network, but now that you’re on a corporate network, you can no longer connect to the Linux server because of multiple port problems.
If you submit the logs from both client-side and server-side, we can check to see if it’s a network problem or a configuration one. Please submit them to forum[at]nomachine[dot]com. Instructions on how to extract are available here: https://www.nomachine.com/AR10K00697
Can you please send the logs directly to forum[at]nomachine[dot]com. They were possibly too big to be accepted here.
With this release the overall design of the player has changed, as it now offers a unified and centralized way to access
servers, configure settings and much more to come in the future releases. Since it keeps running once it gets started, the
Machines panel can be quickly accessed to start a new connection and a list in the tray menu is no longer needed, because
it was a way to provide the same functionality and ease of access we’ve now in the client.
So you haven’t lost a feature at all. Rather you’ve gained a much more organized and streamlined UI.Can you tell us what OS you updated? Can you send us the logs (you send directly to forum[at]nomachine[dot]com or attach here.)
Hi, fishnet37222, firstly, please update the software (both sides) because we recently released version 7 and you should see if this changes anything – a number of fixes were introduced which were related to audio on Linux.
If the problem is still there, please resubmit everything plus the additional files that tsotne requested. Thank you!
There should be no need for advanced configuration. But sometimes Linux complicates things for the users. Please install the latest version 7 on both client and server. Then tell us if you are still having issues.
First please uninstall and reinstall the latest version 7 which was released last night.
If you are still having problems, check your anti-virus isn’t blocking it just to make sure. Failing that, submit the logs of the affected Windows server host. You can send submit them here or send directly to forum[at]nomachine[dot]com putting the title of the topic as the subject of your email.
Instructions on where logs can be found are here: https://www.nomachine.com/AR10K00697
Hi, this bug has been fixed in version 7 – please download it, and the topic can be closed.
Reference: https://www.nomachine.com/TR12R09944
Is NoMachine installed in the preferred path or did you install it to a non-default folder? Like this user https://forums.nomachine.com/topic/server-doesnt-start-on-windows-10#post-25928.
Zip the files you wanted to attach and try again. Alternatively, send them to forum[at]nomachine[dot]com as a zip using the topic title as the subject of your email.
The logs show several errors and carrying out a thorough debug of the affected server is not something we can do via the forums. You should consider opening a support ticket.
But overall I would say that the machine is overloaded.
You wrote:
the only difference in the past was, that my system was used only by 2-3 users and I allowed now more users to use the systems (up to 20-30 simultaneously).
If there is 16G ram tjhis could be the problem if there are many users are there. See our test comparisons here:
https://www.nomachine.com/AR02P00966 for example. In a light environment (centos 6 with old Gnome which doesn’t consume resources like more modern systems)……Number of concurrent sessions actively used without performance penalties:
i) 13 users can surf the internet with Firefox with 8 GB of memory usage and 87% overall CPU usage.
ii) 5 users working on a 3D cad app (FreeCad) with 5 GB of total memory usage and 82% overall CPU usage.
iii) 32 users using a text editor (LibreOffice) with 12 GB of total memory usage and 86% overal CPU usageon NoMachine Terminal Server (2.40 GHz, 6 Cores, 20 GB RAM)
Try upgrading the hardware of the TS host.
What has changed recently on the system in the past week?
Have you already checked this article which is for similar issues and followed the advice there:
Troubleshooting issues caused by system resources exceeded on Linux
https://www.nomachine.com/AR04O00927Also the webplayer show the weirdest things to my employees in this error-state.
What things? Can you submit screenshots of an example of what users see? What browser(s) are they using?
Moreover I have set the “EnableCredentialsStoring” parameter to “none”, but in webplayer and player users still can save their credentials…
Provide a screenshot of what users are seeing when they are at the authentication stage.
Was access via the browser working correctly beforehand? Was the EnableCredentialsStoring key working correctly before this? (we checked that it’s working in the latest version by the way). That key is set on the server, and setting to None will mean users won’t see the checkbox at the authentication stage.