Britgirl

[Britgirl]

Some tips on setting the “right resolution” are available here: https://www.nomachine.com/AR02M00836 and here: https://www.nomachine.com/AR02M00835.

I’m not sure why you think that NoMachine doesn’t support a higher resolution. When connected to the physical desktop, the maximum resolution you can get is the maximum resolution supported by the remote graphics card on the system. If you need to work at higher resolution, you may consider to try NoMachine Workstation and run a virtual desktop session.

[Britgirl]

Thanks for letting us know Tyl 🙂

[Britgirl]

Try enabling the “Grab the keyboard” in the Input settings inside the session (via the Menu, Ctrl-Alt-0). When the NoMachine window has the focus, most of the keys are “grabbed” (all the keys/shortcuts that the system allows to grab) and sent to the session instead of the local system.

[Britgirl]

Please send us the logs from the server side. You can extract them following the instructions here, https://www.nomachine.com/DT10O00163.
Send them to forum[at]nomachine[dot]com making sure to reference the topic’s title in the subject of your email. Thanks.

[Britgirl]

Have you tried changing the shortcuts in the Player preferences?

https://www.nomachine.com/AR07P00990

[Britgirl]

Please check similar topics here, and also the article in the KB:

https://forums.nomachine.com/topic/double-nat-remote-through-internet
https://forums.nomachine.com/topic/cannot-connect-error-138

https://www.nomachine.com/AR11L00827 – How to connect to NoMachine when the server is behind a NAT router or a firewall

[Britgirl]

Can you send us the logs from the player?  Please see: https://www.nomachine.com/AR10K00697

 

Edit – send them to forum[at]nomachine[dot]com.

[Britgirl]

Please check your inbox and let us know if the patched package solves the issue.

[Britgirl]

The patched package also fixes the sound issue.

[Britgirl]

Received 🙂

[Britgirl]

I’ve checked our forum mail address and have not received anything.

[Britgirl]

Here is the Trouble Report’s link: https://www.nomachine.com/TR10Q09420

It also includes the known workaround. Please use the ‘notify me’ checkbox to receive notification of when a patch has been officially released.

[Britgirl]

Please check your email inbox – we sent you further instructions on how to do further debugging.

[Britgirl]

Hello, a Trouble Report has been opened: https://www.nomachine.com/TR10Q09425

You can sign up to receive notification of when a fix has been officially released using the ‘notify me’ service.

[Britgirl]

Does this help?

Disabling the automatic start-up of NoMachine at boot time

https://www.nomachine.com/AR04L00800

[Author]

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