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If this result in a solution, is there any change I could get some remote support? Because this is going on for more then over two months now.
We can’t provide remote support directly on your host. This is a service we offer to customers with subscriptions (they have a customer area where they submit support enquiries) The forums is a free service we offer. We can’t guarantee that all problems reported to us on the forums can be resolved timely, although I can assure you that we do our best. If you submit the information we have requested as quickly as possible, it would naturally make the whole process go more quickly. Please submit the debug logs as Mth requested making sure you use the last email adopted to avoid our spam filter blocking your emails.
The alternative is to completely uninstall everything, remove all traces and reinstall from scratch. NoMachine works out of the box in the majority of scenarios and on hundreds of Linux distributions and shouldn’t need advanced editing of any cfg files. Editing these from the start can mess with the correct functioning of the software. So IMHO the safest and quicker option is to start again.
Can you send any files that didn’t upload to forum[at]nomachine[dot]com? Please put the title of your topic as the subject, thanks!
What OS and version is on the client? What Linux is it on the server side?
The logs didn’t attach. I would send both client side and server side to forum[at]nomachine[dot]com.
Can you submit client-side logs? This way we can check to see what’s going wrong. Follow these instructions: https://www.nomachine.com/DT10O00163#2
Also OS version, client and server side would be useful.
Good choice, it also gives you access via the browser in case the connecting clients can’t install the NoMachine package for whatever reason đŸ™‚
Can you tell us what performance is like when each user connects on their own, so one person connected?
NoMachine shows the terminal as it is, so you either need to scroll up the client viewport through scrollbars, or you need to scroll up the terminal. If none of this helps, can you show us a screenshot of what you see? Blank out any sensitive information.
Please try the workaround in:
Keyboard layout is wrong when sharing a physical desktop
https://www.nomachine.com/TR09Q09412Zenith, your email provider has been blocked for spamming. This is why we are not receiving the latest emails from you. Please send them from an alternative email address. Thanks!
Thanks for the detailed explanation. If you’ve installed free version of NoMachine on both your computers, each one will have a player.cfg and server.cfg. You don’t need to edit these, NoMachine works out of the box in the majority of scenarios. If you are connecting to the remote computer when you are on the same local network use this IP NX://192.168.x.xx, if you are connecting to it and you are not on the same network use this 206.xx.x.xxx or if it’s the other PC you need to connect to it will be 73.xxx.xx. xxx.
See the article about computers behind NAT if you didn’t already do so.
How to connect to NoMachine when the server is behind a NAT router or a firewall
https://www.nomachine.com/AR11L00827For drag and drop, you cannot drag and drop folders, you will have to zip them and then drag and drop. Is this what you are trying to do? For drag and drop read here: https://www.nomachine.com/AR06Q01033
That article is also pretty clear in its commercial activity examples. The list is not exhaustive for obvious reasons.
– Offering access to a hosted desktop as part of your company’s services for employees or customers.
– Accessing multiple computers to carry out regular business-related activity for your organization.
If the developers are doing work for the company, and are accessing computers at your site to carry out regular business-related activity for your organization, that is considered commercial use and you would require Enterprise Desktop to be installed on those machines.
NoMachine software is free for non-commercial use. If you are using the software at work, or in a commercial environment, you are required to acquire a license for Enterprise Desktop or one of our enterprise-oriented products. Unlike some other remote access software, NoMachine doesn’t try to guess or find out whether you are using the software in a commercial-related activity, but, as the license states, if you are using our software to access a desktop for business or in your company, you are required to buy a license.
Please contact sales about volume discounts, I also believe there are some special offers available for those affected by the current crisis.