Britgirl

[Britgirl]

Hi David,

on VMs on the same machine is fine, but ETS must be on one VM and TSN on a separate VM (just wanted to clarify that in case other readers are wondering). Can you tell me what virtualization software you’re using for the VMs?

Can you try connecting from a completely different client machine? Try from a different Windows computer and, if possible, a different OS. Is the problem still there?

 

[Britgirl]

NoMachine 4 Win 7 VM

If you are using version 4, I strongly suggest you update to the latest version which is v6 – both sides.

[Britgirl]

We got the logs and took a look. No indication of what could be happening.

They are from Enterprise Terminal Server which, I assume, you are using to connect to a number of Terminal Server Nodes. The problem is therefore on the Terminal Server Node and the logs must be enabled and extracted from the affected node.

Please clarify your set-up by confirming:

Enterprise Terminal Server and OS and version?
Terminal Server Node and its OS and version?

So far we have been unable to reproduce the issue affecting your session.

[Britgirl]

I have sent you an email with details on how to submit the logs.

[Britgirl]

Hi, before we go further, can you please disable HW decoding as Fra suggested and tell us if that helps?

“Disable client side hardware decoding” in Display settings in the session menu

We tested on the fly with SpyderPython and we weren’t able to reproduce the behaviour you are seeing. I can send you details on where to submit logs via email if disabling client-side HW decoding has no effect.

[Britgirl]

With any of the Terminal Server products, connecting to the physical display of the host is possible for those documented here:

https://www.nomachine.com/DT03O00126#10.4.

Connecting to the physical desktop of a Workstation is possible for Admins and trusted users. Authorization is implicit because they’re either admin (so need to do unattended admin stuff) or they are trusted. A non-owner can connect to a virtual desktop of the Workstation and authorization of the owner will be required.

[Britgirl]

@dmoors, there may have been a little confusion about what you need to send us. We received logs from the server component installed on your connecting client 🙁

What we need is:

– server logs from the server you are connecting to (the Enterprise/Terminal Server ?, you mentioned previously)

– client-side logs of the client component

The instructions are those that Fra mentioned previously. Btw, if you have a Subscription of Enterprise Server, might I suggest you open a support ticket from your customer area? Customers are provided with an upload area for logs.

[Britgirl]

@inscara, are you connecting to a NoMachine server version 5 or 6?

[Britgirl]

Thanks for letting us know!

[Britgirl]

OK pureobscure! Thanks for letting us know 🙂

[Britgirl]

Hello deraol,

thanks for your positive feedack 🙂

Your use of NoMachine would be considered commercial use and Enterprise Desktop would be suitable. It’s also available for evaluation if you haven’t yet tried it.

https://www.nomachine.com/product&p=NoMachine%20Enterprise%20Desktop

If you have any other questions, let us know!

[Britgirl]

It would be a good idea to submit the server-side logs as well. Instructions on how to enable debug are here:https://www.nomachine.com/DT10O00163.

Please send them and the other attachments which didn’t attach above to forum[at]nomachine[dot]com.

[Britgirl]

Hi, in brief, they are both free to download and use. The Enterprise Client is for connecting clients whereas the NoMachine product is for both connecting clients and remote hosts to which you want to connect.

Check out the FAQs:

Is NoMachine Enterprise Client free to use?
https://www.nomachine.com/AR10K00707

Is NoMachine for remote desktop free?
https://www.nomachine.com/AR03P00972

More information about Enterprise Client is available here: https://www.nomachine.com/product&p=NoMachine%20Enterprise%20Client

 

[Britgirl]

If you have Workstation installed with the appropriate Subscription License, you should proceed to your customer area to download the updates. If you don’t know your customer ID and password, you contact our sales team and they will help you. Your customer area holds all your license information and allows you to open support enquiries.

If, on the other hand, you are using an evaluation version, you can download the evaluation of the latest release and install that. I suggest you read the following documentation about updating the software,

https://www.nomachine.com/AR10K00698 and https://www.nomachine.com/DT03O00129#2.1.

[Britgirl]

Hi, this might be better to ask in a new topic if it’s about USB support on Raspberry. Can you paste what the issues are and what command you are executing? I can then move your question to a new thread. Thanks!

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