Britgirl

[Britgirl]

Please send any logs to forum[at]nomachine[dot]com. Thanks!

[Britgirl]

Please confirm:

– Operating system and its version on connecting client

– Operating system and its version on remote machine you are connecting to

– NoMachine product and version installed on connecting client

– NoMachine product and version installed on remote host

– Application(s) that you are trying to copy from and to

Thanks!

[Britgirl]

Did you follow the instructions here?

https://www.nomachine.com/getting-started-with-nomachine-for-android

Step 2: Log in to the remote computer

You will be prompted to log in using the credentials for your account on the remote computer. Use your usual account credentials.

When using NoMachine, you must have an account on the remote computer you want to connect to and use the credentials of that account when prompted (see fig. 4 in the Tutorial I pasted above).

[Britgirl]

If it’s not possible for your administrator to open a support enquiry with us, please contact us via the website selecting General Enquiries: https://www.nomachine.com/contact-request.

 

Thanks!

[Britgirl]

I updated to NoMachine version 6.0.62 for Ubuntu 14.04.5 amd64 from 5.3. Now I can’t log in because NoMachine asks for password for the two-factor authentication. How can I get fix this? I don’t have the installer for the previous version anymore.

 

If you are referring to the NoMachine login, please see the following article:

‘NoMachine login’ authentication method in version 6 is no longer available
https://www.nomachine.com/AR11O00947

[Britgirl]

Do you mean you have the evaluation Enterprise Desktop installed on the remote host that you are connecting to?

[Britgirl]

I just realised you have Ubuntu 17.10. This uses the Wayland protocol which NoMachine doesn’t support yet. There’s a Feature Request in the Knowledge Base which also includes a workaround until its implementation.  https://www.nomachine.com/FR10N03221

[Britgirl]

Welcome aboard 🙂

I assume you have the latest version 6 from our website.

Whilst we queue up for investigation, please take a look at this section from the Quick Guide to the NoMachine GUI: https://www.nomachine.com/DT10O00154#3.6. This is how you can identify the version you are using.

[Britgirl]

In the logs we see:

2017-11-16 03:10:52 591.999 12555 NXNODE   NXTryBindLocal for port: 4001 return: -1
2017-11-16 03:10:52 592.047 12555 NXNODE   tcp port ‘4001’ is used by another application

Try allocating a different port.

[Britgirl]

NoMachine lets you blank the screen and lock the keyboard/mouse whilst an unattended computer is in use (remotely) I.e if your computer is on a table where there are others walking by, they don’t see what is being displayed.

Until the following FR is implemented, https://www.nomachine.com/FR05N03110, after you’ve finished working, it’s important you remember to log out of your account before disconnecting from NoMachine.

You can sign up to receive notification of its implementation.

[Britgirl]

We received the logs that you sent but they included on the nxdevice.log. We need to see “Setup Log” from the installation which should be in C:\Users\<username>\AppData\Local\Temp\

It’ll have a name similar to ‘Setup Log 2018-01-04 #001.txt’. Send us the newest file.

 

 

[Britgirl]

What you need is NoMachine Network (Anywhere) which hasn’t been released yet. Please sign up to the Feature Request to know when it has been implemented, https://www.nomachine.com/FR07J02731.

[Britgirl]

Can you point to a download of an evaluation or free version, so we can investigate further?

[Britgirl]

The public downloads provide links to the latest version. Naturally we keep a strict timeline of versions in our repository for customers which make special requests.

getting rid of backward compatibility

If you are referring to backward compatibility between version 6 and 3.5.0, the latter became legacy quite a while back, and the reason for dropping support for the NoMachine login is because we have over the years offered more and more authentication options in order to provide the most flexible and most secure integration with existing configurations available on the server host. Customers who have subscriptions with us can put in a special request to receive a download link to the earlier version if they are not able to update the server, or if they are still using NoMachine login even with version 5 (or 4). They can then distribute it to their users privately. Perhaps your administrator has already been in touch with us?

If you’re not sure, or you are the admin, please reach out to the Info team to request a download, https://www.nomachine.com/contact-request.

[Britgirl]

Are you sure you are not connecting to a Linux host (you opened the topic for Windows)? If that’s the case, can you tell us what is installed on that Linux host – NoMachine product and version, Linux distro and version?

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