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It seems to be the bug that we already fixed, https://www.nomachine.com/TR01N06360. Can you update the software and check again?
I suggest you contact the administrator of your NoMachine server. The NoMachine login is no longer supported with version 6, please refer to the following article: https://www.nomachine.com/AR11O00947
The person in charge of the server should contact us via the website to know what options are available for environments still running legacy NX 3.5.0 and/or the NoMachine login method.
NoMachine 5.3.12-14 (Linux Mint 18.3 Cinnamon) from repository
In a previous post you wrote this. I’m not sure which repository you mean since our official packages are only available directly from our website. Can you confirm where you downloaded from?
You need to enable debug, reproduce the problem and submit the logs, send them to forum[at]nomachine[dot]com. Instructions are here:https://www.nomachine.com/AR07K00677
Congratulations 🙂
Enterprise Desktop, for access to the physical display, lets unlimited users connect. They will see the same GUI which is running on the remote host. I suggest you also take a look at the following articles which outlines the differences between NoMachine free, Enterprise Desktop etc.
https://www.nomachine.com/AR07L00808
https://www.nomachine.com/AR10K00702
By default when a user connects to a server where that same user is already connected, NoMachine migrates the running connection to the new device which is requesting to connect, it assumes you are the same person because you are using the same session file (in the Recent connections panel). To change this, create more than one NXS file, each one with a different name, so the client will not match the running session.
Hi, sorry for delay. We reproduced it and published the Trouble Report here: https://www.nomachine.com/TR12O08313
Sign up to receive notification of the fix when it has been released 🙂
We are aware of the issue and a Trouble Report has already been opened. Conflict exists between ASMedia USB Controller drivers and NoMachine USB driver (nxusb)
http://www.nomachine.com/TR12O08331
There is no need to uninstall the software if you adopt the workaround described in the link above (disabling the USB drivers in NoMachine).
Please sign up to be notified when a patch has been released.
It’s very strange. If you send in your node.cfg we can check it to see that there’s no weird setting.
After further investigation it seems that it’s not an issue of codecs (indeed logs don’t show any errors from codecs whatsoever). It appears that codecs (both H264 and VP8) are encoding a blank frame, hence the blank screen.
To allow us to check whether the frame is indeed blank and possible reasons as to why, we need you to install the package that I’ve emailed to you. It’s not a patch. Install it, enable logs as you did before, run the session, grab the logs and then zip up and send to us.
Thanks for your patience!
We aren’t able to reproduce this behaviour. If you have the AVC pack available, you shouldn’t need to change anything in the server-side settings (or client, for that matter). NoMachine by default checks first if H.264 is available, if it isn’t available, it falls back to VP8. The settings are there for additional configuration when you want to force a specific codec, frame-rate and so forth. Did you do a restart of NoMachine?
Since we never received the logs, what I suggest is you update to v6 and let us know if the problem persists. If it does, please open a new topic.
We never received the new set of logs as Kroy requested. Since you have a Workstation Subscription, what I suggest you do is open a ticket in the customer area (Support Enquiries) to let us investigate further and to avoid sensitive information from being published on the forums. Your support entitlements are documented here:
https://www.nomachine.com/support-services#Terminal-Server
and you can log in from the menu using the customer ID and password you received from us when purchasing.