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We will need logs (which we never received from the topic owner).
Also, confirm that what version of NoMachine is installed on the server and also on your Windows client. What OS & version is the server as well?
We will need the above.
To extract logs please see the instructions here: https://www.nomachine.com/DT10O00163
And send them directly to forum[at]nomachine[dot]com.
Thanks!
Go to https://www.nomachine.com/download-enterprise#NoMachine-Enterprise-Client and select the package you require. You will then see the associated fonts on the successive page.
Hi Shams, NoMachine on Android can be used as your connecting client. It isn’t a server. Are you able to connect from your Android phone (using the package from our website since the Play store won’t allow you to download it most likely) to your Ubuntu remote server?
Or maybe I’ve misunderstood what you’re trying to do?
Update from user via email: ‘NoMachine Device Server’ was the issue. By disabling that service, NoMachine works correctly.
@otlichnik73 did you try the advice from Fermulator?
I think the person I’m trying to help needs to contact his service provider concerning his problem.
Yes, they might be able to help. Look out for NoMachine Network. It will allow people to connect to each other’s computer behind routers and firewalls, without the need for knowing their IP address, and configuring their routers to pass NoMachine traffic to the necessary ports.
If the issue is still present, we need to see the logs as requested by Graywolf. Instructions for extracting the logs are available here:
Thanks for reporting. Are you able to enable debug and submit logs? From the client side, send us the client logs (~/.nx) and from the server side enable debug, reproduce the problem and gather the logs – instructions are available here: https://www.nomachine.com/DT10O00163#1
You can either attach them within this topic or send direct to forum[at]nomachine[dot]com.
There’s a Trouble Report open for this problem: https://www.nomachine.com/TR05P08571
This is planned for an upcoming v6.x release:
Giving the possibility to activate log rotation for NoMachine log files
https://www.nomachine.com/FR01L02806This is a known issue. Please try the workaround in the Trouble Report you can see here: https://www.nomachine.com/TR02O07628
Have you tried checking the default output playback device on your Windows 10 host? A bug in Windows 10 (Windows support accepted our bug report) switches the default speaker to NoMachine Microphone Adapter. If that happens, you need to change it back to the previous setting. See the example below.
