Britgirl

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Viewing 15 posts - 3,961 through 3,975 (of 5,342 total)
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  • Britgirl
    Keymaster

    The logs didn’t attach. Please send them directly to forum[at]nomachine[dot]com. Thanks!

    in reply to: NoMachine Anywhere stopgap? #17802
    Britgirl
    Keymaster

    Until NoMachine Network is available, users will have to know the IP or hostname of the remote computer.

    If the router accepts UPnP or NAT-PMP commands, NoMachine (free) will attempt to retrieve the public or external IP of the host machine where it’s installed and configure the router to allow a NoMachine client to connect from outside of the private network (WAN).

    In some cases, ports will have to be opened manually on the router and mapped to the public IP address of the server host. Please see the following article for more details:

    How to connect to NoMachine when the server is behind a NAT router or a firewall
    https://www.nomachine.com/AR11L00827

    If you want to be added to any beta-testing we make available, please submit a Contact Request (see footer -> Contact us -> General enquiries) and request to be added. We will be happy to add your email to the list 🙂

    in reply to: About H.264 #17801
    Britgirl
    Keymaster

    GTX 580 is a Geforce 500 series graphic card. That’s based on Fermi architecture, which is pre-Kepler. Nvenc was first introduced in Kepler architecture, therefore hardware encoding isn’t possible in your case. You might find this useful from Nvidia’s website: https://developer.nvidia.com/video-encode-decode-gpu-support-matrix

    in reply to: Unable to print to local USB printer #17789
    Britgirl
    Keymaster

    We’ve just sent you a link to the package you are meant to use 🙂 please install it and then follow Giorgi-G’s instructions.

    Britgirl
    Keymaster

    Thanks for the feedback on the issues you’ve encountered with 18.04. They’ll be passed on to the testers 😉

    in reply to: Grab Command-Tab for Linux #17779
    Britgirl
    Keymaster

    OK, thanks for the update. If it happens again, please open a new topic.

    in reply to: Is Debian 9.3 supported? #17777
    Britgirl
    Keymaster

    Can you send us the complete logs and backtrace? Send everything to forum[at]nomachine[dot]com.

    Instructions for extracting logs (server side) are here: https://www.nomachine.com/AR07K00677
    Backtrace here: https://www.nomachine.com/AR09L00810

    Thanks!

    in reply to: Sys tray icon not showing in Windows Server 2016 #17767
    Britgirl
    Keymaster

    Since the last exchange, a new version has been released, so we recommend you update the software and open a new topic if the problem persists.

    in reply to: Is Debian 9.3 supported? #17765
    Britgirl
    Keymaster

    Although we haven’t yet added it to our official list in the download section, NoMachine runs on Debian Stretch without any problems provided you are not using Wayland protocol. Wayland will be supported in an upcoming maintenance: https://www.nomachine.com/FR10N03221.

    in reply to: About H.264 #17758
    Britgirl
    Keymaster

    To check what’s being used in your session, you can look in the C-*/session logs.

    If you get:

    Info: Using H.264 software encoder.

    the encoding is done by the CPU, otherwise you’ll get “hardware encoder” if it is done by the GPU.

    If there is no H.264 encoding available on the server, it will fall back to VP8 and in the panel you mention, you will see VP8, not H.264.

    More info about H.264 is here:

    Enabling the H.264 codec on the NoMachine client host https://www.nomachine.com/AR10K00696

    What do I need to do to allow NoMachine software to use H.264? – https://www.nomachine.com/AR10K00696

    in reply to: Cannot find the default environment #17757
    Britgirl
    Keymaster

    Can you confirm what NoMachine packages and version you ‘ve installed on the Ubuntu host. And also, what NoMachine version do you have on the connecting client?

    in reply to: Occasional core dump, 6.0.78. Slackware 14.2 #17756
    Britgirl
    Keymaster

    Hi, yes we received them. We’ll reply soon 🙂

    in reply to: IPhone version? #17730
    Britgirl
    Keymaster

    We’re late, we know! Be patient just a little bit more. I’m sure you won’t regret it. 🙂

    in reply to: Low FPS issue streaming from Linux #17723
    Britgirl
    Keymaster

    Hi, the logs didn’t help us to identify the problem, so we’ve just sent you a debug package which will help us to narrow down the issue. Please install on the server side, reproduce the problem and send us the logs 🙂

    in reply to: Occasional core dump, 6.0.78. Slackware 14.2 #17710
    Britgirl
    Keymaster

    Hi, the backtrace doesn’t seem to have attached. Can you send direct to forum[at]nomachine[dot]com? Thanks!

Viewing 15 posts - 3,961 through 3,975 (of 5,342 total)