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The forums are open to everyone and are monitored by our developers in the time they have between handling support tickets coming from subscribed customers and their own development work. If you don’t provide all the information we need, it slows down the process of finding a solution (if the problem is indeed a NoMachine issue).
Our developers need as much information as possible from you in order to be able investigate as I have mentioned several times in your other posts that I have replied to. If you are the administrator submit the logs from the server side, not just the client side. Seeing these will allow us to check what the potential problem is and if it is known to us (the Trouble Reports section of the Knowledge Base shows all the current bugs and whether fixes are available and in which version).
Please understand that the forums are handled by the developers as quickly as possible given their commitments – if you have a valid subscription with us, you should consider opening a support ticket in the customer area so that your issue can be investigated according to your entitlements, and to avoid sensitive information being made public. If you wish to continue discussing possible solutions here, that’s fine as well, but please submit the logs and answer the following:
Client machines are running with Windows 7/10.
Are you unable to reconnect the session regardless of the connecting client? I.e you’ve tried from Win 7 and Win 10 to reconnect but without success? What’s the NoMachine version of the client?
What’s the remote desktop environment? On what distro? It would help to know more a little more about your environment. Also what client OS and what version of the NoMachine (Enterprise?) Client are you connecting with?
Are you the administrator of this server? If so, you’ll need to submit the server-side logs as per the instructions
If you are not the administrator, please contact them and ask them to open a ticket in the support center on your behalf or contact us via the website. Instructions for enabling debug and submitting logs are here: https://www.nomachine.com/DT07M00098
Do not paste them here. Send directly to forum[at]nomachine[dot]com.
We have opened a Trouble Report https://www.nomachine.com/TR11O08272 and there is a workaround available.
Please use the ‘notify me’ tool to receive a notification from us when the fix has been released.
Whatever screenshot you wanted to attach, it didn’t attach. Please submit directly to forum[at]nomachine[dot]com along with the logs. Thanks!
@n8v8r – free support from the developers is available in this forum – and I can confirm that it is already being looked at 😉 Please understand that the forums are handled by the developers as quickly as possible – in the time they have between handling support tickets coming from subscribed customers and their own development work.
It’s hard to say why this is happening. You don’t mention the distro, nor DE environment. But you should consider that this TR: https://www.nomachine.com/TR05M05475 was fixed in a later version to what you are actually using. It might be this bug which you are experiencing.
I would also strongly advise you to update your software, at least to version 5.
First check your firewall settings and allow connections via NX to port 4000. We would also need the server-side logs. Please check the instructions here: https://www.nomachine.com/DT07M00098. The logs you sent in earlier were of the client side.
The logs were perhaps too big and so didn’t attach. Can you submit them directly to forum[at]nomachine[dot]com? Thanks!
It seems that Kroy replied to you as you yourself were following up and he forgot to mention that the logs you sent were only player logs from a session which wasn’t started (maybe you attached the wrong set, I dont’ know), so weren’t very helpful. So yes, we did see your topic, the day it came in, and it was placed in the queue, but unfortunately the lack of information slowed down any potential investigation.
Please understand that the forums are handled by the developers as quickly as possible – in the time they have between handling support tickets coming from subscribed customers and their own development work.
You can send your logs to forum[at]nomachine[dot]com and we’ll take a look.
– What OS and version is the remote system?
– What product do you have installed?
– Are you connecting to the physical display of the server or are you running virtual sessions?
– And if you are running virtual sessions, is ‘Use X11 vector graphics mode’ checked? (it is by default)
– What desktop environment is in use in the remote session (either in the physical display or in the virtual session)?
– What graphics card and driver is installed on the remote system?
@Ve0 what do you mean? Fra already provided some suggestions in his reply, see above 😉