Forum Replies Created
-
Posts
-
GTX 580 is a Geforce 500 series graphic card. That’s based on Fermi architecture, which is pre-Kepler. Nvenc was first introduced in Kepler architecture, therefore hardware encoding isn’t possible in your case. You might find this useful from Nvidia’s website: https://developer.nvidia.com/video-encode-decode-gpu-support-matrix
We’ve just sent you a link to the package you are meant to use 🙂 please install it and then follow Giorgi-G’s instructions.
Thanks for the feedback on the issues you’ve encountered with 18.04. They’ll be passed on to the testers 😉
Can you send us the complete logs and backtrace? Send everything to forum[at]nomachine[dot]com.
Instructions for extracting logs (server side) are here: https://www.nomachine.com/AR07K00677
Backtrace here: https://www.nomachine.com/AR09L00810Thanks!
Since the last exchange, a new version has been released, so we recommend you update the software and open a new topic if the problem persists.
Although we haven’t yet added it to our official list in the download section, NoMachine runs on Debian Stretch without any problems provided you are not using Wayland protocol. Wayland will be supported in an upcoming maintenance: https://www.nomachine.com/FR10N03221.
To check what’s being used in your session, you can look in the C-*/session logs.
If you get:
Info: Using H.264 software encoder.the encoding is done by the CPU, otherwise you’ll get “hardware encoder” if it is done by the GPU.
If there is no H.264 encoding available on the server, it will fall back to VP8 and in the panel you mention, you will see VP8, not H.264.
More info about H.264 is here:
Enabling the H.264 codec on the NoMachine client host https://www.nomachine.com/AR10K00696
What do I need to do to allow NoMachine software to use H.264? – https://www.nomachine.com/AR10K00696
Can you confirm what NoMachine packages and version you ‘ve installed on the Ubuntu host. And also, what NoMachine version do you have on the connecting client?
Hi, the logs didn’t help us to identify the problem, so we’ve just sent you a debug package which will help us to narrow down the issue. Please install on the server side, reproduce the problem and send us the logs 🙂
Hi, the backtrace doesn’t seem to have attached. Can you send direct to forum[at]nomachine[dot]com? Thanks!
We aren’t able to reproduce this problem at all.
Are there any .xsession-errors in the Home directory?
By all means send in the logs that you have, you can either attach them here or submit them to forum[at]nomachine[dot]com.