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Please try the latest 8.12 and tell us if you see some improvements.
The related Trouble Report which gives details about the issue is available here: https://kb.nomachine.com/TR02T10468
Send the other image to forum[at]nomachine[dot]com, it seems to have been too big for the attachment tool.
Now that you’re using the latest version, grab fresh logs the server side and send them along with the image. We’re interested in the startplasma-wayland case, so make sure you gather while reproducing the resolution issue i.e while nomachine is still connected, so don’t close the Player window.
and I can’t use the client settings to change the remote display resolution.
Can you send us a screenshot of the Player menu settings?
Logs were received from the client side, the computer you are connecting from. We need to see the logs of Windows server, “the Windows host that you are connecting to“. See the section “First Step” in the guide I linked to in my previous reply. Thanks.