Britgirl

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Viewing 15 posts - 991 through 1,005 (of 5,364 total)
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  • in reply to: Fails to connect to M1 Mac with Sonoma 14.5 #48189
    Britgirl
    Keymaster

    Thanks for letting us know!

    in reply to: Fails to connect to M1 Mac with Sonoma 14.5 #48179
    Britgirl
    Keymaster

    Hi, the package for macOS is what you need across all your Macs. The package is suitable for all mac ARM and Intel-based architectures. Can you first check that permissions have been enabled correctly on the M1? Go to System Settings > Privacy > Accessibility and then “+” and add NoMachine. If it’s already there, remove and add it again (see this article https://kb.nomachine.com/AR11Q01061).

    Britgirl
    Keymaster

    There are no limits on how many outgoing NoMachine connections you start. What counts is the number of incoming connections. Let’s look at an example. You have installed the free version on the computer you want to connect from and you’ve also installed the free version on the computer you want to access (the “server”). The number of connections you can start is unlimited. On the server side, one incoming connection will be possible. If you install Enterprise Desktop on the server machine, unlimited incoming connections will be possible.

    Please also take a look at the following article:

    What is the difference between NoMachine Free Edition and NoMachine Enterprise Desktop?
    https://www.nomachine.com/AR07L00808

    in reply to: Not able to connect over my home wifi #48173
    Britgirl
    Keymaster

    Ah so it was related to permissions not being correctly set for NoMachine during installation. Thanks for letting us know.

    in reply to: Ask before closing the connection #48156
    Britgirl
    Keymaster

    If you’re trying to close the window on the remote machine, you could try enabling “grab the keyboard” from the connection menu (https://kb.nomachine.com/DT06S00218#3. ) or setting it in advance in the Player settings (https://kb.nomachine.com/DT07S00236#2.1). You can also toggle this setting using the keyboard shortcut with Ctrl Alt(Option) K for macOS.

    in reply to: Not able to connect over my home wifi #48155
    Britgirl
    Keymaster

    Hi,

    a useful guide to follow for connecting to machines on the same LAN is here https://www.nomachine.com/getting-started-with-nomachine. To connect from a device to your Mac using its local IP address, both those devices must be on the same LAN.

    But let’s check that everything is configured correctly. On the Mac, open NoMachine > Server Settings > Ports, and make sure that the “Advertise this computer on the local network” box is enabled. In Server Status is the server showing as ‘running’?

    How are you connecting? Are you creating the connection manually or are you using an MDNS connection? By MDNS I’m referring to the computer icon with a little pipe that appears when you open the app on one of your mobile devices (scroll to the bottom of this guide for an example of what it looks like, thttps://www.nomachine.com/finding-other-nomachine-computers-on-the-same-network).

    Could you firewall be blocking ports that NoMachine uses?

    in reply to: Not listening to port 4000 #48154
    Britgirl
    Keymaster

    Logs files weren’t attached, but you can send them to us at forum[at]nomachine[dot]com and we can go over them.

    Can you tell us what product you install on the server side. Connecting through the browser is only supported in Enterprise products, for example you could try with Enterprise Desktop on the computer you want to connect to. It won’t be possible to connect with your browser if you are trying to connect to a server where you have installed the free version.

    Are you able to connect from a client using the Player i.e not from the browser?

    Britgirl
    Keymaster

    Hi adam, I’ve checked that link to the bug report, am I right in understanding that there will be a fix in the Godot application for this issue you reported?

    in reply to: Issues when connecting to Win 11 server #48146
    Britgirl
    Keymaster

    Headless set ups are supported, but there are some considerations to take into account as mentioned in the article I linked. If you disconnect or turn off the monitor, this can cause your GPU to stop producing an image which can result in a black or white screen because there is nothing for NoMachine to capture. This is caused by, in your case, the AMD video card and not NoMachine not working properly.

    in reply to: Support for Fedora Asahi (Aarm64) #48144
    Britgirl
    Keymaster

    It should be ok client side. Check the list of trouble reports here for current known issues regarding Wayland.
    https://kb.nomachine.com/trouble-reports?s=wayland

    is the move to the new Intel APIs still coming in the next release?

    Yes, it is.

    in reply to: Location of licence extraction #48134
    Britgirl
    Keymaster

    Hi, the extraction location is not important, as --subscriptionset installs the license in our etc folder 😉

    in reply to: SUSE Slowroll – Can’t connect Error 108 / 104 #48133
    Britgirl
    Keymaster

    Hi, from the logs you sent we confirm that you are encountering two issues, both already known, initially reported on different distributions. The main capture method nor the fallback work correctly.

    Capture of the Wayland desktop by EGL doesn’t work with KDE Plasma 6
    https://kb.nomachine.com/TR05V11141

    Attaching to the physical desktop could fail on Rocky Linux 8 with Wayland
    https://kb.nomachine.com/TR03U10784

    Until the fixes are released for those Trouble Reports, you can try disabling Wayland and use X.Org instead, or try with an alternative desktop environment.

    in reply to: Issues when connecting to Win 11 server #48132
    Britgirl
    Keymaster

    If the monitor on the Win11 machine (server) is on, it connects fine.  If the monitor on the Win11 machine is off, it fails.

    In the logs that you sent us we see that every capture method fails when you have the monitor off. The best workaround, if you don’t want to keep the monitor on, is to try with a dummy HDMI dongle.

    Related article is this: https://kb.nomachine.com/AR05S01124

    in reply to: Can connect but no screen update or events #48131
    Britgirl
    Keymaster

    New logs were clean. So I come back to my original question. Is the NoMachine server you are connecting to headless (i.e without a monitor) or maybe there is a monitor but is turned off? If it is turned off, turn it on and try again.

    This article handles what to do if the Linux machine is headless
    https://kb.nomachine.com/AR03P00973

    in reply to: Support for Fedora Asahi (Aarm64) #48130
    Britgirl
    Keymaster

    Hi, what you need is the rpm package for ARMv8 (aarch64). We have not tested Fedora Asahi, but we are happy to receive your feedback about it (and we can update the installation notes in the knowledge base). We are working on improving support for Wayland on ARM devices, so in the meantime you should disable Wayland and use X.org instead.

Viewing 15 posts - 991 through 1,005 (of 5,364 total)