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Please submit logs from both sides (player side and server side) and also the nomachine configuration files (both sides, player.cfg and server.cfg). You can send everything to forum[at]nomachine[dot]com.
For the Player side logs, be sure that the client has been launched with the ‘Don’t delete log files on exit’ option enabled in Settings -> Player -> Security. On the server,
nxserver --debug --enable allfrom a terminal enables the debug logs. Start your session, reproduce the problem and then extract the logs. Instructions are available here: https://kb.nomachine.com/DT11R00182Hi, there is a bug which is preventing disabling of copy and paste.
https://www.nomachine.com/TR03U10799
It might be possible to try a patched package before it’s released in an upcoming maintenance. Please contact us via the website (Contact us link in the footer of the website) to make a request.
Please use the following Trouble Report to track this issue https://www.nomachine.com/TR02V11091.
About the workaround that was already provided, it’s from the Trouble Report here: https://www.nomachine.com/TR09U11006 which we originally opened on Gentoo and it’s the same for Arch-based distributions such as Cachy OS. The problem is that to make sound work on arch/gentoo distros, it means that NoMachine should change the configuration files of the already built-in pulseaudio/pipewire server during installation (/usr/share/pipewire/pipewire-pulse.conf). This is not a solution. Changing the system’s configuration can only be made by the administrator/owner, so for this reason the creation of a symlink is the best workaround.
Thanks for submitting the logs. Player logs are showing HW decoding is not being used. Did you also disable also hardware decoding (on Linux) besides disabling hardware encoding on Windows?
Also useful for the investigation:
1) Run this command on the client machine and send us the file (‘xdpyinfo.out’).:
xdpyinfo -ext all > xdpyinfo.out
2) Does closing the player and reconnecting help?3) Does the problem appear after the screensaver starts up?
4) You say you reinstalled the server and it solved the crash which is good news. We would appreciate a new set of logs, including both server and client logs, just after having reproduced the issue. This will allow us to compare with the earlier ones you sent.
5) Is the monitor of the server attached and turned on all the time when the issue is reproduced? Or if it’s a laptop, is the lid open?
Hi, can you try disabling HW encoding on the Windows and see the freezing still occurs? On the Windows machine, open NoMachine settings > Server > Performance > Untick the box ‘Use hardware encoding’.
If it does, player logs from the Linux client this time would be useful. Please refer to the same document I pointed you to last time.
Hi, we aren’t aware of similar issues on Windows 11. Are you able to send us the server-side logs from the Windows machine, so we can check them? You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243.
Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
OneVPL is now the replacement to MediaSDK.
Indeed. In fact support for OneVPL will be added in the next update (coming soon).
Electrosaur, write to us using Contact Us in the footer, select General Enquiries, tell us what package type you need, and we’ll send you the link.
taiziccf/Electrosaur, we have a Trouble Report open which appears to be your issue:
Audio doesn’t work when PulseAudio and PipeWire are both installed and PulseAudio is enabled
https://www.nomachine.com/TR03V11111The next maintenance will include the fix.
Gerard, you already opened the topic which is handling the audio issue, so we’ll continue with that in your other thread.
Can you tell us what configuration you have in order to get 30 bit per pixel? We can verify it first in our labs.
We’re checking the Quick Sync error. With regards to audio, can you tell us the distribution and version, display manager/desktop environment?
The logs show that the issue is actually a different one. This https://www.nomachine.com/TR03U10784. Support for 10 bits channels is planned, most likely in one of the minor releases of the v9 tree.