Haven

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Viewing 15 posts - 46 through 60 (of 97 total)
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  • in reply to: Ooops! The connection to the server was lost #8240
    Haven
    Participant

    Hello Sim81,
    In attached NX Network server (nxd) logs we can find:

    Error: Error 98 'Address already in use'.

    The default setting of NoMachine is to run connections is via the NX protocol on port 4000.
    Did you try to change default NX port?
    You can do it by editing /usr/NX/etc/server.cfg file:

    #
    # Specify the TCP port where the NX service is listening.
    #
    #NXPort 4000

    uncomment and change this default value from 4000 to 4001.

    After that please execute /etc/NX/nxserver --restart to apply changes.

    Please remember to update port value also on nxplayer side.

    • This reply was modified 9 years, 2 months ago by Haven.
    in reply to: Server does not start manually #8130
    Haven
    Participant

    Hello gbp9848,
    Did you try to change default NX port?
    You can do it by editing /usr/NX/etc/server.cfg file:

    #
    # Specify the TCP port where the NX service is listening.
    #
    #NXPort 4000

    uncomment and change this default value from 4000 to 4001.
    After that please execute /etc/NX/nxserver --restart to apply changes.

    Please remember to update port value on nxplayer side.

    in reply to: Accessing the Session List #7885
    Haven
    Participant

    Hello Fsadni,
    Please provide installed version of the NoMachine software by executing:
    /etc/NX/nxserver --version

    You can list running session by executing:
    /etc/NX/nxserver --list

    To make sure that session was created and was not closed, please provide
    output of command:
    /etc/NX/nxserver --history

    in reply to: Cannot re-add node after changing IP address #7568
    Haven
    Participant

    Hello patemery67,
    We will need debug NoMachine server logs to investigate further.
    Please follow the instructions here:
    https://www.nomachine.com/AR07K00677

    Please enabled debug level logs on multi-node server and on the remote node.
    Reproduce the issue and please gather logs from both hosts.
    Send them to forum[at]nomachine[dot]com

    in reply to: Cannot connect to the physical desktop #7461
    Haven
    Participant

    Hello wagometer,
    We will need debug NoMachine server logs to investigate further. Please follow the instructions here:
    https://www.nomachine.com/AR07K00677
    Send them to forum[at]nomachine[dot]com

    After enable debug logs on problematic machine please execute:
    /etc/NX/nxserver --restart
    and after that try to reproduce the issue.

    Additionally please provide output of command:
    ps -Af | grep X

    We need more information about crashed process. Please find the script attached and execute:

    ./cdebug.sh /usr/NX/bin/nxclient.bin <corefile>

    The script will generate a file named <core file>-details.log.

    Please send it to us also.

    Attachments:
    in reply to: Nxnode.bin using 12.5% CPU #7279
    Haven
    Participant

    hello flydeprutten,
    We will need debug NoMachine server logs to investigate further.
    Please follow the instructions here:
    https://www.nomachine.com/AR07K00677

    Reproduce the problem of the high CPU usage and send logs to forum[at]nomachine[dot]com.

    If possible please also install Microsofts ‘Process Explorer’ program.
    Check working threads in nxnode process and provide stack from high-consuming CPU thread.

    in reply to: NX statistics #7158
    Haven
    Participant

    Hello ctipat,
    Please check /etc/NX/nxserver --history command it can be useful in to retrieve such information.

    Haven
    Participant

    Hello G,
    Thank you for the provided logs. We have identified the issue and have opened a Trouble Report:
    https://www.nomachine.com/TR05M05382
    You can use the ‘alert me’ check box to know when we have a fix.

    Haven
    Participant

    Hello G,
    We cannot reproduce the issue in our laboratory,
    please try to reproduce the issues with debug logs in nxserver enabled.

    Haven
    Participant

    Hello G,
    Thank you for submitting logs.
    We need to ask for more information to investigate further.

    In logs you provided we are missing debug level logs from nxserver, please make sure that you set SessionLogLevel key on debug level in file /Applications/NoMachine.app/Contents/Frameworks/etc/server.cfg: ‘SessionLogLevel 7’

    The client side logs will be useful, please fallow the article: https://www.nomachine.com/AR04M00843 to gather them.

    in reply to: Cannot create virtual desktops on Centos 7 #6856
    Haven
    Participant

    Hello milosz,
    Please make sure that your server has Enterprise version installed by
    executing
    /usr/NX/bin/nxserver --version

    The described behavior is consistent with NoMachine (free version) where profiles and virtual desktops
    are not supported.

    If you want to get access to virtual desktops please remove current
    NoMachine software from the server. Also remove /usr/NX directory,
    especially make sure that files:

    /usr/NX/etc/server.lic
    /usr/NX/etc/node.lic

    are deleted before installing: NoMachine Enterprise Server (or one
    of the other products offering the same functionality)

    http://www.nomachine.com/enterprise
    https://www.nomachine.com/terminal-server

    Haven
    Participant

    Hello rjones01,
    Please try to set “DefaultDesktopCommand” key without specifying the Gnome or KDE for example:
    DefaultDesktopCommand “/etc/gdm/Xsession”
    and please make sure that ~/.xsession file has execute rights:
    ls -l .xsession
    -rwxrwxr-x. 1 nomachine nomachine 6 Mar 26 16:25 .xsession

    in reply to: No available sessions #6716
    Haven
    Participant

    Hello krusher,
    Thank you for submitted logs,
    we need to ask for more information.

    Please provide output of commands:

    /etc/NX/nxserver --resourcelist
    /etc/NX/nxserver --rulelist
    /etc/NX/nxserver --version

    and

    /usr/NX/etc/node.cfg
    /usr/NX/etc/server.cfg

    files from the problematic machine.

    Please send them to forum[at]nomachine[dot]com.

    in reply to: No available sessions #6707
    Haven
    Participant

    Hello krusher,
    We will need debug NoMachine server logs to investigate further. Please follow the instructions here:
    https://www.nomachine.com/AR07K00677
    Send them to forum[at]nomachine[dot]com

    After enable debug logs on problematic machine please execute:
    /etc/NX/nxserver --restart
    and after that try to reproduce the issue.

    Additionally please provide output of command:
    ps -Af | grep X

    in reply to: Unable to start NoMachine Server #6452
    Haven
    Participant

    Hello tominglis,
    We will need debug NoMachine Server logs to investigate further. Please follow the instructions here:
    https://www.nomachine.com/AR07K00677
    Send them to issues[at]nomachine[dot]com

    After enable debug logs on problematic machine please execute:
    /etc/NX/nxserver --restart
    and after that gather the logs.

Viewing 15 posts - 46 through 60 (of 97 total)