katpan

[katpan]

Hello,

Are you able to send us the logs from the server machine? You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243. Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email.

Thanks!

[katpan]

Hello,

Thank you for the detailed follow-up. From what you describe, it looks like reinstalling NoMachine on your Windows 11 client solved the issue, since you’re now able to see the full screen correctly.

If the problem returns, please let us know, and we can investigate further (logs would be useful in that case).

Best regards,

Katpan

[katpan]

Hello,

Could you please send us the logs file? Please follow the instructions here: https://kb.nomachine.com/DT08U00298

Send them to forum[at]nomachine[dot]com or attach here. Please use the title of this topic as the subject of your email.

Thanks!

[katpan]

Hello,

We will provide updates as soon as we have a solution or a workaround available.

Thank you for your patience.

[katpan]

Hello Graphixillusion,

Could you:

1. Press ‘Win button’ to open the Start Menu.

2. Type in ‘cmd’ to search for Command Prompt.

3. Press Ctrl+Shift+Enter to launch Command Prompt as an administrator.

4. In Command Prompt, run:

icacls "C:\Program Files\NoMachine\etc\server.lic"

time /t

date /t

5. Please send to forum[at]nomachine[dot]com output of the commands and also server.lic file.

[katpan]

Hello Alexie,

 

Probably there are some leftovers here:

ls -l /Library/LaunchAgents/*nomachine*

ls -l /Library/LaunchDaemons/*nomachine*

1. You can check which agent or daemon is still working by running these commands with sudo and without sudo:

sudo launchctl list | grep nomachine

launchctl list | grep nomachine

 

2. After that, you can remove them by using labels from the previous step, like this:

sudo launchctl remove com.nomachine.nxserver

launchctl remove com.nomachine.localnxserver

3. In the end, please remove leftovers from:

/Library/LaunchAgents/

/Library/LaunchDaemons/

[katpan]

Hello,

We have implemented some features in version 8.12.12.

You can check our article and download the newest version here: https://kb.nomachine.com/SU07V00255?s=SU07V00255

[katpan]

Hello,

Send the key-pair to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email.

Thanks!

[katpan]

Hello,

It seems the issue might be with port forwarding if multiple routers are involved. Ensure that:

Port Forwarding: If you have a secondary router, forward the port from the first router to the second router’s IP, and then from the second router to your NoMachine server’s local IP.

A similar topic is here: https://forum.nomachine.com/topic/double-nat-remote-through-internet

UPnP: Check if UPnP is enabled on all routers or manually configure port forwarding if needed.

External IP and Port: Use your public IP (e.g., from WhatIsMyIP.com) and the port configured for NoMachine when connecting remotely.

Firewalls: Temporarily disable firewalls on routers and the server to rule out connection blocks.

If the issue persists, let us know more about your network setup for further assistance.

[katpan]

Hello,

Thank you for sharing the details of your setup! To assist you further, could you please provide the following information:

1. The operating systems running on the three computers.
2. Are you using valid credentials (username and password or PIN) for each specific computer to log in?
3. Can you log in remotely using these credentials through other methods, such as SSH, if available?

This information will help us better understand the issue and suggest appropriate troubleshooting steps.

[katpan]

Hi, thanks for reaching out.

It sounds like you’re encountering a common challenge when working with mixed-resolution setups. NoMachine provides several options for configuring how the remote desktop is displayed, allowing you to adjust the resolution and scaling to best suit your setup.

I recommend checking out this guide: https://www.nomachine.com/configuring-how-you-view-the-remote-desktop. It explains how to experiment with different view modes, including scaling and resolution options, to find the one that works best for your 1080p laptop and 4K work machine.

Here are a few tips to consider while experimenting:

Use the “Fit to Window” mode to ensure the remote desktop adjusts dynamically to your local screen.

Try the “Resize remote display” option, which resizes the remote desktop to match your laptop’s resolution.

If you prefer setting a custom resolution for your NoMachine session, you can do so in the Display Settings on your remote machine or via the NoMachine session settings.

Cheers

[katpan]

Hello,

It’s important to note that the NoMachine app for Android is a client-only application. This means that while you can use the Android device to connect to other NoMachine-enabled devices (such as your Windows desktop), it cannot act as a server for incoming connections. This is why your Windows machine cannot see or connect to your Android tablet.

For further guidance on setting up and using NoMachine on Android, please take a look at our official guide: https://www.nomachine.com/getting-started-with-nomachine-for-android.

 

[katpan]

Hello,

Please send us the logs from the NoMachine server. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243. Send them directly to forum[at]nomachine[dot]com making sure to use the title of this topic as the subject of your email. Thanks!

 

[katpan]

Hello,

Be sure that you installed the server product suitable for your license, then follow the instructions here: https://kb.nomachine.com/AR04T01157

[katpan]

Hi,

NoMachine Network is not yet available. It’s planned for the next NoMachine 9 and we are working diligently to deliver this next major version as soon as possible.

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