katpan

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Viewing 15 posts - 1 through 15 (of 44 total)
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  • in reply to: Problem switching users on Windows XP #50485
    katpan
    Participant

    Hello,

    Please send us the logs from the NoMachine server. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243. Send them directly to forum[at]nomachine[dot]com making sure to use the title of this topic as the subject of your email. Thanks!

     

    in reply to: Impossible to install Enterprise version #50482
    katpan
    Participant

    Hello,

    Be sure that you installed the server product suitable for your license, then follow the instructions here: https://kb.nomachine.com/AR04T01157

    in reply to: How to find “Machine ID”? #50465
    katpan
    Participant

    Hi,

    NoMachine Network is not yet available. It’s planned for the next NoMachine 9 and we are working diligently to deliver this next major version as soon as possible.

    in reply to: NXservice preventing scheduled shut down task? #47988
    katpan
    Participant

    Hello,

    thank you for your post.

    NoMachine prevents a shutdown/sleep only when the session is active. Can you please try without an active session?

    katpan
    Participant

    By default, .nxs files are stored in the directory specified in the ‘Connections and recordings’ field under Settings -> Player -> Folders panel of the User Interface. Here’s the default directory for each operating system:

    Linux: /home/USERNAME/Documents/NoMachine

    macOS: /Users/USERNAME/Documents/NoMachine

    Windows: %USERPROFILE%\Documents\NoMachine

    in reply to: Login not shared #47877
    katpan
    Participant

    Hello,

    Our Terminal Server Family range of products for Linux supports the ‘virtual desktop’ functionality, which allows users to have their own personal ‘virtual’ desktop on the host machine.

    Specifically, NoMachine Workstation supports up to four virtual desktops per Linux host, Small Business Terminal Server supports up to ten, and Terminal Server supports unlimited.

    30-day evaluation links are available on the links above.

    A schematic diagram for a typical NoMachine server setup on Linux can be seen here: https://kb.nomachine.com/DT06S00226

    katpan
    Participant

    Instead of terminating the session, we suggest using the --disconnect command. Could you please provide more information about the issue you are experiencing with the lost X session?

    You can try using the following commands:

    sudo /etc/NX/nxserver --disconnect

    or

    sudo /etc/NX/nxserver --disconnect

    Please let us know if the problem persists even after using the above commands.

    in reply to: What are the min Android phone specs for NoMachine? #45995
    katpan
    Participant

    Hello,

    Nokia 1 comes with Android Go Edition, which has strict requirements for the apps that are allowed to support it. These requirements include a small memory footprint, limited app size on-device, and more. However, we cannot meet some of these requirements due to various reasons. Unfortunately, we cannot distinguish unsupported devices and support only compatible ones. It’s an all-or-none approach, which means we either support all Android Go devices or none, regardless of their hardware specifications.

    in reply to: Can not save connections. Linux Mint XFCE #45994
    katpan
    Participant

    Hello,

    You can check if connection files are being created in Document/NoMachine. If not, make sure folder permissions are correct. If issues persist, send us client log directly via email to forum[at]nomachine[dot]com making sure to reference the title of the this topic (in the subject).

    How to collect the logs: https://kb.nomachine.com/DT07S00244

     

    in reply to: Android themed icon support #45984
    katpan
    Participant

    Hello,

    Thank you for your proposal. We will definitely consider it in the future. You are always welcome to send us your recommendations!

     

     

    in reply to: NX with real IP does not work after upgrading to 8.8.1 #45351
    katpan
    Participant

    Hi,

    We’re not sure what you mean with “real IP”, maybe you mean the “external IP” (but it would be more clear if you can provide an example). If that is the case, very likely the different behaviour of version 8 is because we disabled UPnP by default, so the external port is not mapped on the router. So you should enable it again in the ‘Server settings -> Ports’ panel.

    in reply to: No display found Wayland #45350
    katpan
    Participant

    Hi,

    the logs failed to attach. Please send them by email. You can gather both player and server side logs by following the instructions in https://kb.nomachine.com/DT07S00243. You can send the logs to forum[at]nomachine[dot]com.

    katpan
    Participant

    Hi,

    We are investigating, we will let you know soon.

    Thank you for your patience.

    in reply to: Connection timeout #45337
    katpan
    Participant

    Hi,

    Could you please send the logs via email? You can gather both player and server side logs by following the instructions in https://kb.nomachine.com/DT07S00243. You can send the logs to forum[at]nomachine[dot]com.

    katpan
    Participant

    Hello,

    Please enable debug, reproduce the problem and send us the logs.

    You can gather both player and server side logs by following the instructions in https://kb.nomachine.com/DT07S00243. You can send the logs to forum[at]nomachine[dot]com.

Viewing 15 posts - 1 through 15 (of 44 total)