Tor

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Viewing 15 posts - 166 through 180 (of 620 total)
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  • in reply to: Update process, remote, 3 monitors #29787
    Tor
    Participant

    This looks to be a weird behaviour of your desktop environment and we can’t help to solve it unfortunately. You could try to run some experiments with xrandr by changing your current primary monitor.

    Tor
    Participant

    You probably need this, currently in our short/mid-term roadmap:

    https://www.nomachine.com/FR02M02864

    in reply to: High CPU usage in Catalina #29783
    Tor
    Participant

    Hi. Please open Display settings in session menu and check the box “Disable multi-pass display encoding”. Do you see any improvements?

    in reply to: Nxplayer GUI doesn’t load #29769
    Tor
    Participant

    Hi, thanks. Are you starting the client in a remote virtual desktop?
    Please try the following: edit /usr/NX/bin/nxplayer and add the line unset LD_PRELOAD before the exec command.

    in reply to: Update process, remote, 3 monitors #29768
    Tor
    Participant

    Hi. Did you use the software update window already open and waiting on the screen? What are versions of ‘gksudo’ and ‘zenity’?

    in reply to: Nxplayer GUI doesn’t load #29737
    Tor
    Participant

    Hi. Thanks, data was enough to know that the process stops while connecting to the X server, but it is not clear why this happens. Could you please do the following and send by e-mail the file gdb.txt:

    – Execute /usr/NX/bin/nxplayer
    – Execute sudo gdb -p $(pgrep nxplayer)
    – In gdb run the following commands:
    set pagination off
    set logging on
    thread apply all bt full
    set logging off
    quit

    Note: the file gdb.txt will be owned by root, you’ll need to use ‘sudo’ to delete it.

    Tor
    Participant

    Hi again. We’ve confirmed the issue, it’s caused by the mouse event ID received through DeX which bypasses our code translating the right mouse button event. Because of such issue these events are handled like touch events, so if you keep pressed the left mouse button you should trigger the right button event (it’s the tap&hold gesture). However we’ve documented here your report:

    https://www.nomachine.com/TR09R09840

    Thank you!

    in reply to: Nxplayer GUI doesn’t load #29706
    Tor
    Participant

    Please run this command

    strace -v -f -o nxplayer.trace /usr/NX/bin/nxplayer

    and send the nxplayer.trace file to forum[at]nomachine[dot]com.

    Tor
    Participant

    Do you maybe mean the “Open in Low Resolution” mode available in bundle’s info? Right click bundle name, select “Get Info” and check the box.

    Tor
    Participant

    On another note, the right mouse button of a real mouse connected via USB is really difficult to trigger (something like: hold both buttons for two seconds). It seems to be related to right button emulation in touch mode. Is there a way to disable that?

    We’re checking it and so far we didn’t find workarounds. I’ll tell you more as soon as we complete the investigation.

    in reply to: File transfer suddenly disabled #29669
    Tor
    Participant

    Can you send also the ‘session’ file from client logs please? If you don’t want to make it public, you can send it to our forum support e-mail.

    in reply to: Lower-res remote down-scaling for Retina #29661
    Tor
    Participant

    No problem, retina displays are great but sometimes they bring a bit of confusion. šŸ™‚ Thank you for your report.

    Tor
    Participant

    The last output was helpful, now we can say why the authentication is getting ignored, but the reason why this happens is still unclear. Could you run this command and send the output to our e-mail address (it’s a bit verbose):

    ps ax -eww -o pid,ppid,user,uid,ruser,ruid,svuid,gid,rgid,svgid,args | grep nx

    Thanks.

    in reply to: Lower-res remote down-scaling for Retina #29637
    Tor
    Participant

    When I view the display settings in NoMachine for the Windows connection, I donā€™t see a ā€˜scalingā€™ setting.

    I was talking about the Windows display settings, you can see the dialog attached to this post.

    But then I cleared ā€œOpen in Low Resolutionā€ and restarted NoMachine on the Mac, and it *still* behaves as if the Mac had lower resolution than the Windows machine.

    Did you try to restart your macbook? Do you use default retina configuration, or is it scaled to More Space?
    Do you mind compressing and sending the directory ‘.nx’ in your home to forum[at]nomachine[dot]com? Thanks.

    in reply to: NoMachine in KDE system tray icon context menu broken #29623
    Tor
    Participant

    Sorry Martin, I forgot to follow up on my proposal by asking you to contact us at forum[at]nomachine[dot]com, so we can send you the testing binary.

Viewing 15 posts - 166 through 180 (of 620 total)