zaq

[zaq]

Hello higrys

We couldn’t reproduce the problem in our laboratory. Could you
reinstall NoMachine again and reproduce problem?

1. Uninstall NoMachine:

sudo dpkg -P nomachine

2. Remove all directories:

sudo rm -rf /usr/NX /etc/NX /var/NX

3. Check architecture of your OS:

uname -a

If the output include: x86_64 x86_64 x86_64 GNU/Linux
you should use x64 package:

nomachine_5.2.21_1_amd64.deb

if you got: i686 GNU/Linux or i386 GNU/Linux
please use x32 package:

nomachine_5.2.21_1_i386.deb

4. Install NoMachine.

x64 system:

sudo dpkg -i nomachine_5.2.21_1_amd64.deb

x32 system:

sudo dpkg -i nomachine_5.2.21_1_i386.deb

5. Gather logs and reproduce the problem like in this link:

https://www.nomachine.com/DT07M00098#1

and send packed logs to forum[at]nomachine[dot]com.

[zaq]

Hello EddieA

Could you set in your Slackware /usr/NX/etc/node.cfg:

DefaultDesktopCommand "/usr/bin/startSession.sh"

Put attached script to /usr/bin/ and set this permissions:

chown root:root /usr/bin/startSession.sh

chmod 555 /usr/bin/startSession.sh

and try to run NoMachine connection to your Slackware.

• This reply was modified 8 years, 8 months ago by zaq.
• This reply was modified 8 years, 8 months ago by zaq.

Attachments:

1. startSession.sh_.tar.gz

[zaq]

Hello,

You can simply remove broken NoMachine installation:

sudo dpkg -P nomachine

sudo rm -rf /usr/NX /etc/NX /var/NX

and install again

• This reply was modified 8 years, 8 months ago by zaq.

[zaq]

Yes it’s a bug, it’ll be fixed in a next release.

[zaq]

Hello iainhallam

When you installed package nomachine_5.2.11_1_x86_64.rpm you
shouldn’t install nomachine-enterprise-client because nomachine
‘server’ package also includes ‘client’ part. If you need on
your machine only NoMachine client, please just run as root:

/usr/NX/scripts/setup/nxplayer --update

This fixes the problem with ‘Applications’ menu entry.

If you need installed server and client parts on your machine,
please remove existing package:

rpm -e nomachine-enterprise-client

and install again:

rpm -i nomachine_5.2.11_1_x86_64.rpm

[zaq]

Looks like you are trying to connect by SSH protocol to the port 4000.
To fix this you can create a new connection in nxplayer and use
default settings or you can change your current connection:

1. Open nxplayer and find icon of your current connection.

2. Click right mouse button on the connection.

3. From a context menu choose ‘Edit connection’.

4. In ‘Protocol’ field choose NX.

5. In ‘Port’ field set 4000.

6. Accept your changes by clicking ‘OK’ button.

After the fix if you still have problem, please try connect again.
Wait until error shows up in nxplayer and then click ‘Save logs’
button. Please save and send the log file to us.

[zaq]

Hello,

I can see that you use package for 32 bit OS. Could you confirm that you have x32 Ubuntu?
Please run in terminal:

uname -a

uname -p

or in Unity Search:

System Settings -> Details -> Overview -> OS type

if in output you find i686 or 32-bit, please send to forum[at]nomachine[dot]com
output from installation and a packed log directory:

/usr/NX/var/log

If you have 64 bit OS, please try:

https://www.nomachine.com/download/download&id=1

sudo dpkg -i nomachine_5.1.44_1_amd64.deb

• This reply was modified 9 years, 3 months ago by zaq.

[zaq]

Hello Hugga,

Do you use on your PCs Active Directory or similar technology?
Is ‘nx’ a domain user?

Could you zip whole log dir on both machines (PC1,PC2):

C:\ProgramData\NoMachine\var\log

and sent to forum[at]nomachine[dot]com, please.

[zaq]

Hello Greenrose,

Could you zip whole log dir:

C:\ProgramData\NoMachine\var\log

and sent to forum[at]nomachine[dot]com, please.

Is it something unusual in settings of your PC?
Is the OS installed on a USB drive? Is it a virtual machine?

[zaq]

Hello Canufrank

Looks like your computer processor is 32-bit. NoMachine needs 64-bit CPU.

You can check this by run in terminal:

1. CPU name:

sysctl -n machdep.cpu.brand_string

“Core Solo” or “Core Duo” CPU it’s 32-bit only

2. Check if your CPU supports 64-bit:

sysctl hw.cpu64bit_capable

[zaq]

Hi,

open a terminal and tell me the output of this command:

sw_vers

uname -a

If the output of ‘uname’ includes i386 or x86please send also this packed dir:

tar czf log.tar.gz /Library/Application\ Support/NoMachine/var/log/

Please use this e-mail:

forum[at]nomachine[dot]com

if they are too large to attach in the forums.

[zaq]

Hello,

We have prepared a debug package and can send you the link.

Please send logs from the installation, even when everything will be ok:

forum[at]nomachine[dot]com

[zaq]

Hello,

You can use this command as a workaround:

sudo bash -c "echo \"manual\" > /etc/init/nxserver.override"

This will be fixed in the next release.
You can track this issue by enabling “Notify me when the TR is closed.”:
https://www.nomachine.com/TR01N06343

[zaq]

Hello,

Looks like you uninstalled partially your previous version of NoMachine.
The right uninstall command is:

sudo dpkg -r nomachine

When you do update, uninstallation isn’t necessary.

In your situation you can do this:

1) sudo dpkg -r nomachine

2) sudo rm -rf /usr/NX /etc/NX /var/NX

3) sudo dpkg -i nomachine_5.0.63_1_amd64.deb

• This reply was modified 9 years, 10 months ago by zaq.
• This reply was modified 9 years, 10 months ago by zaq.

[zaq]

Hello Jenefa

You most likely used ‘sudo’ a few commands earlier. Remember that
usually ‘sudo’ doesn’t prompt for password again if you’ve already
entered it. Password prompts depend of your OS configuration.
Are you sure that you use appropriate package for your OS architecture?
Packages ‘amd64’ for 64 bits and packages ‘i386’ for 32 bits.

The right command to install NoMachine Free on Ubuntu x64 is:

sudo dpkg -i nomachine_5.0.53_1_amd64.deb

More about NoMachine’s installation you can find in:

https://www.nomachine.com/DT07M00078&dn=

Are you sure that nxserver isn’t running? Do you see NoMachine Monitor
in your system tray? It’s a white-grey icon with ‘!M’ near system’s
clock.
If you don’t see it, could you check OS processes by run this command
in terminal:

ps aux | grep nx

Basics of NoMachine you can find here:

https://www.nomachine.com/getting-started-with-nomachine

[Author]

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