zaq

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Viewing 15 posts - 1 through 15 (of 87 total)
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  • in reply to: Uninstall on macOS not complete #46964
    zaq
    Participant

    Hi Danchirillo,

    We weren’t able to reproduce the problem. Looks like uninstall scripts
    wasn’t run.
    In which way did you uninstall NoMachine:
    1) moved NoMachine.app to trash bin,
    2) removed /Applications/NoMachine.app dir from terminal,
    3) removed /Applications/NoMachine.app dir from SSH session?

    Did you see message boxes requested password and administrative
    privileges for NoMachine Uninstall (screenshots attached)?

    Do you still have /Library/Application Support/NoMachine/var/log. If
    yes, could you pack the dir and send to forum[at]nomachine[dot]com?

    Could you send also output from commands:

    which bash

    ls -l /bin/bash

    id nx

    in reply to: Session negotiation failed between Windows #46830
    zaq
    Participant

    Hello RedBoss,

    Could you let us know which local policies were missing?
    Do you also use Active Directory?

    in reply to: Installation on Macos 14 Sonoma problems #46829
    zaq
    Participant

    Hi,

    We weren’t able to reproduce the problem on MacOS 14. Could you collect logs
    like it is described in:

    https://kb.nomachine.com/DT07S00243?s=collect%20logs

    and send to forum[at]nomachine[dot]com.

    From which version did you do upgrade of MacOS?
    Do you know which version you had installed before NoMachine update?

    A possible solution can be approving NoMachine mandatory security permissions:
    – Screen Recording,
    – Accessibility.

    A related article:

    https://kb.nomachine.com/AR11Q01061

    in reply to: No folder in Application Support #46541
    zaq
    Participant

    Hi,

    In your first post you reported lack of:

    /Library/Application Support/NoMachine

    In the directory there are NoMachine installation logs. Because of missing
    log dir I asked you about system installation logs:

    /var/log/install.log

    Now you confirmed that you have /Library/Application Support/NoMachine
    and you sent NoMachine nxinstall.log. In the log file I couldn’t find reason
    of your problems. Please send another pack of logs as it’s described in:

    https://kb.nomachine.com/DT11R00182

    A possible solution can be approving NoMachine mandatory security permissions:
    – Screen Recording,
    – Accessibility.

    A related article:

    https://kb.nomachine.com/AR11Q01061

    in reply to: Installation on Windows 10 fails with Application Error #46540
    zaq
    Participant

    Hi,

    Helpful will be full set of logs, you can pack whole log directory:

    %PROGRAMDATA%\NoMachine\var\log

    usually – C:\ProgramData\NoMachine\var\log

    You can send it to forum[at]nomachine[dot]com. If it’s possible you can also
    send screenshots of the errors.

    Is it x32 or x64 operating system? Which version do you use now?
    Did the problem happen before or on previous versions everything was ok?

    in reply to: No folder in Application Support #46486
    zaq
    Participant

    Hello Luca,

    we would need some additional information, could you please send to us part of system installation log?

    The path to the file is:

    /var/log/install.log

    You can send us the whole file or just the part related to NoMachine.
    The NoMachine part starts from line:

    Installer[63841]: NoMachine  Installation Log

    and ends:

    Installer[63841]: PackageKit: Registered bundle file:///Applications/NoMachine.app/ for uid 501
    installd[2151]: PackageKit: Removing client PKInstallDaemonClient pid=63841, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
    Installer[63841]: Running install actions
    Installer[63841]: Removing temporary directory “/var/folders/t1/tsyt3p3n26535k7zkprz_6cc0000gn/T//Install.63841aOvI28”
    Installer[63841]: Finalize disk “Macintosh HD”
    Installer[63841]: Notifying system of updated components
    Installer[63841]:
    Installer[63841]: **** Summary Information ****
    Installer[63841]:   Operation      Elapsed time
    Installer[63841]: —————————–
    Installer[63841]:        disk      0.01 seconds
    Installer[63841]:      script      0.00 seconds
    Installer[63841]:        zero      0.00 seconds
    Installer[63841]:     install      27.20 seconds
    Installer[63841]:     -total-      27.21 seconds
    Installer[63841]:
    Installer[63841]: IFDInstallController BC600 state = 5
    Installer[63841]: Displaying ‘Install Succeeded’ UI.

    Alternatively during installation you can call log window by clicking Command + L (⌘L). In the installer log window choose:

    Show All Logs‘ and after that ‘Save‘.

    Please send the file with installation logs to forum[at]nomachine[dot]com.

    in reply to: Cannot install NoMachine from deb or tar #43557
    zaq
    Participant

    Hello Mysticle31,

    It looks like you have a problem with installation directory permissions /usr.
    They should look more or less like:

    drwxr-xr-x. 13 root root 226 Mar 22 14:16 usr

    in reply to: NoMachine default install fails on Windows 11 #43535
    zaq
    Participant

    Hello,

    This looks like an issue we already discovered when Firefox is in use.
    The described behaviour is strictly related to how Firefox handles
    the executable, in particular we found that it sets the ‘PreferSystem32Images’
    flag before running the .exe application.

    Do you use Firefox to directly run installation? Here is a related article:

    https://kb.nomachine.com/TR12T10715

    and here you can track fixing the bug by Mozilla:

    https://bugzilla.mozilla.org/show_bug.cgi?id=1802834

    in reply to: Removing NX User from MacOS Ventura Lock Screen #43452
    zaq
    Participant

    Hello,

    Unfortunately in the logs package there is missing nxinstall.log. The log file tell us more what happened wrong
    during installation. But now you have hidden user nx. We cannot disable “Other Users” option in NoMachine
    installation process but you can do it yourself by using command in your terminal. To disable “Other Users”
    option please type:

    sudo defaults write /Library/Preferences/com.apple.loginwindow SHOWOTHERUSERS_MANAGED -bool FALSE

    If you want to enable it back use:
    sudo defaults write /Library/Preferences/com.apple.loginwindow SHOWOTHERUSERS_MANAGED -bool TRUE

    in reply to: Removing NX User from MacOS Ventura Lock Screen #43297
    zaq
    Participant

    Hello Nairb,

    Is it fresh installation of NoMachine?

    Did you do a MacOS update last time?

    Could you create a compressed tar.gz archive of the
    /Library/Application Support/NoMachine/var/log directory
    and send to forum[at]nomachine[dot]com.

    Please also check output of this command:
    defaults read /Library/Preferences/com.apple.loginwindow HiddenUsersList | grep nx

    Anyway you can try to hide the user by running;

    sudo /usr/bin/defaults write /Library/Preferences/com.apple.loginwindow HiddenUsersList -array-add nx

    zaq
    Participant

    Hello

    We need more info, could you prepare log package as is described in:

    https://kb.nomachine.com/DT10O00163#1.1

    Pls run this commands one after another:

    1. /etc/NX/nxserver --version

    2. sudo /etc/NX/nxserver --shutdown

    3. ps -efja | grep nx

    4. sudo systemctl start nxserver

    5. systemctl status nxserver

    6. ps -efja | grep nx

    and send output, the logs package to forum[at]nomachine[dot]com.

    Which distribution of Linux do you use?

    in reply to: Cannot create the home directory for the nx user #39808
    zaq
    Participant

    Hello McVitas,

    Looks like you have a problem with creating a profile of user nx.
    There are 2 possible reason:

    1. Do you use domain users/LDAP/ActiveDirectory? Do you have non
    standard restrictions for users?

    2. It’s possible that default user profile on your host might be
    corrupted. You can try to create few user accounts and check if
    it’s possible to login on their desktops. If you experience any
    problems, please refer to this Stack Overflow thread:

    https://superuser.com/questions/947398/cant-login-with-new-local-users-in-windows-10

    zaq
    Participant

    Hello bge22

    Looks like you have a problem with creating a profile of user nx.
    There are 2 possible reason:

    1. Do you use domain users/LDAP/ActiveDirectory? Do you have non
    standard restrictions for users?

    2. It’s possible that default user profile on your host might be
    corrupted. You can try to create few user accounts and check if
    it’s possible to login on their desktops. If you experience any
    problems, please refer to this Stack Overflow thread:

    https://superuser.com/questions/947398/cant-login-with-new-local-users-in-windows-10

    in reply to: Server.lic license file — alternative location? #38300
    zaq
    Participant

    Hello,
    Your license files look ok. You shouldn’t have problems during the update. To be sure that everything will be right after the update, you can check expiration dates:

    sudo grep Expiry: /usr/NX/etc/*lic

    in reply to: Server.lic license file — alternative location? #38125
    zaq
    Participant

    Hi,

    In log files you have a line:

    NX> 701 Running: '/etc/NX/nxnode' --validate.

    I was able to reproduce it only when:
    – I don’t have /usr/NX/etc/node.lic,
    – but I have /usr/NX/etc/node.lic.sample.

    I haven’t reproduced a situation with disappearing server.lic. Probably there is also something wrong
    with your file. Maybe node.lic and server.lic were from different NoMachine products(?)

    Before update, your /usr/NX/etc/ lic files should look like this:

    $ ls -l /usr/NX/etc/*lic*
    -r-------- 1 nx   root 885 mar 31 18:35 /usr/NX/etc/node.lic
    -r-------- 1 root root 894 mar 31 18:35 /usr/NX/etc/node.lic.backup
    -r-------- 1 nx   root 817 mar 31 18:34 /usr/NX/etc/server.lic
    -r-------- 1 root root 823 mar 31 18:34 /usr/NX/etc/server.lic.backup
    $ sudo grep "Product Id:" /usr/NX/etc/*lic*
    /usr/NX/etc/node.lic:Product Id:            LEDSN
    /usr/NX/etc/node.lic.backup:Product Id:             LEDEN
    /usr/NX/etc/server.lic:Product Id:            LEDS
    /usr/NX/etc/server.lic.backup:Product Id:             LEDE

    There could be missing *lic.backup files if you didn’t use nxplayer’s GUI for replacing licenses.

Viewing 15 posts - 1 through 15 (of 87 total)