Bilbotine

[Bilbotine]

Hi YourCall,

We apologise if the previous explanations were not clear enough.

Thank you for the logs; I shared them with Kroy. But since they are logs from client side only, they didn’t help us find out what the problem is.

Based on what you describe, it seems to be a network configuration problem.

We guess that the UPnP is enabled, which should be enough to connect.

All IP verification should be done on the server side. If the public IP you get from the finding IP website is not the same as the public IP in the NoMachine Player window: this is a problem. Can you try to forward the port on the router manually ? (see the article “How to connect to NoMachine when the server is behind a NAT router or a firewall”: https://www.nomachine.com/AR11L00827)

Just to check: did you use the instructions from “Getting started with NoMachine” (https://www.nomachine.com/getting-started-with-nomachine) ? If not, please have a look as they might be helpful.

[Bilbotine]

You are welcome, we are glad we could help!

[Bilbotine]

Hi ThumbOne,

We have a shortcut for changing the monitor quickly, it is set by default to Ctrl+Alt+<Monitor Id>.

You can check and change all the other shortcuts in the Menu of Input preferences; there is a “Shortcuts” button which shows the list of available shortcuts.

 

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[Bilbotine]

Hello Dermot,

Thank you for reaching out to us.

“for example if the z800 is the hub, and it’s got a z820 connected via RGS, a trusted user could log on to the z800  via NoMachine, and control the z820’s as needed – does this seem a realistic use case? would one licence do for this use?”

Yes, you don’t need more licenses.

 

“can I re-set the password after each session easily/quickly?”

NoMachine can use it’s own passwords DB to separate system and NoMachine access

It is easy to change NX password with just one nxserver command.

To use the NoMachine Password DB:

Edit /usr/NX/etc/server.cfg on the Enterprise Desktop host and set (remove

the pre-pending # from the key name):

EnablePasswordDB 1

Then set the NoMachine password for an existent system user:

sudo /etc/NX/nxserver –passwd USERNAME

You can use the same command above to change the NoMachine password for that user at any moment

Ref. https://www.nomachine.com/DT02O00125#10.1

For more info, you can have a look at this related forum answer: https://forums.nomachine.com/topic/username-and-password and at the NoMachine Enterprise Desktop – Installation and Configuration Guide (https://www.nomachine.com/DT02O00125).

 

“does the software offer a scaling option for the UI”

Yes it does.

 

“I will download and test, should I download the Enterprise Desktop for the z800, and then the free version for my laptop and to send to clients so they can access the z800?”

Yes

 

“is there an advantage to having the free version installed on my z820’s/620/420 when they already have RGS up and running?”

NoMachine Free is for private use; the article https://www.nomachine.com/AR03P00972 explains the difference between the private and the commercial use. If you have a professional use of the software, it requires therefore to adopt a licensed product.

If you want to connect to the end-point host by Nomachine instead than by RGS, you need to install Nomachine Enterprise Desktop there. Did you see that you can download a free 30-days evaluation version (here: https://www.nomachine.com/download-enterprise#NoMachine-Enterprise-Desktop)

[Bilbotine]

Hello YourCall,

Can you please send us the logs of the problematic Windows machine, it will provide us more information. You can send them to forum(at)nomachine(dot)com, making sure you reference the topic as subject.

If needed, the procedure to gather logs is explained here: https://www.nomachine.com/DT10O00163

[Bilbotine]

Hi Juerg,

Can you please tell us, if the issue occurs when you are connecting to the login screen or if it doesn’t?

Thanks

[Bilbotine]

Hello Swmmrman,

Thank you for sharing, we are glad that it works for you!

If you want to work on the audio problem, we can support you – just let us know.

Best regards,

[Bilbotine]

Hello davide445,

“Since is working for the first I suppose there is no need to configure port forwarding or UPnP on my local router”

If it’s a local connecion then there is no need to configure anything, and there is no specific configuration that need to be done on Windows 10 to make him accept a connection; it should work out of box.

Can you please send us logs, it will provide us more information. You can send them to forum(at)nomachine(dot)com, making sure you reference the topic as subject.

If needed, the procedure to gather logs is explained here: https://www.nomachine.com/DT10O00163

[Bilbotine]

Hi Juerg,

We have a trouble report that could be related: “Caps lock is no longer synchronized when it’s enabled whilst user is connected to the Windows 10 login screen” (https://www.nomachine.com/TR11P08979).

Can you check and tell us if your reproduce that issue on the Windows login screen ?

[Bilbotine]

Hello Eugene,

Having analysed your scenario further, we are sorry that it doesn’t work over the internet.

NoMachine Network is the product you need.

You can tick the box in the feature request to be notified when it is released: https://www.nomachine.com/FR07J02731

[Bilbotine]

Hi soldier89757,

here’s the summarised explanation.

nxd is NoMachine service for NX protocol, it is like sshd, it is listening (by default on 4000 port) and accepting user connections;

nxserver: nxserver –daemon process is responsible to start and monitor all NoMachine processes (nxd, nxnode, nxhtd) and to detect the physical session. Every user connection is handled by separete nxserver process;

nxhtd is the service for NoMachine web access;

nxnode: this node is responsible for the actual session, physical or virtual.

[Bilbotine]

Hello catalina,

Thank you for reaching out to us.

This feature is currently in production, but no release date has been set yet.

We have a Feature Request for it (https://www.nomachine.com/FR03M02897), you can tick the box at the bottom (‘notify me’) in order to receive an e-mail when it is released.

Best regards,

[Bilbotine]

Hello svanimisetti,

Thank you for reaching out to us.

This feature is currently in production, but no release date has been set yet.

We have a Feature Request for it (https://www.nomachine.com/FR09H02385), you can tick the box at the bottom (‘notify me’) in order to receive an e-mail when it is released.

Best regards,

[Bilbotine]

Hi Eugene,

Thank you for contacting us.

Before going further, can you confirm that you followed the procedure explained here: https://www.nomachine.com/getting-started-with-nomachine

If yes, we will need to investigate further.

Thanks in advance for your feedback.

[Bilbotine]

Hi merl77,

Can you confirm that you are on a physical session, and if you use nouveau drivers or proprietary ?

If you use proprietary, we suggest to try a different version of these drivers.

Please also tell us the version of the drivers, to allow us to try to reproduce the problem.

[Author]

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