Bilbotine

[Bilbotine]

Hi rahulsinghrox701,

The upload of logs failed. Can you please send them to forum[at]nomachine[dot]com, referencing the topic as subject.

Thanks in advance

[Bilbotine]

Hello boospy,

Do you use domain users/LDAP/ActiveDirectory? Do you have non standard restrictions for users?

Could you tell us how exactly you created the nxhtd user?

A standard set of logs will be helpful for the investigation. Please gather them as described in:

https://www.nomachine.com/DT10O00163#1.1

and send to forum[at]nomachine[dot]com, referencing the topic as subject.

[Bilbotine]

Hi viethoc,

Before investigating further, can you please check the firewall on your mac machines and make sure you use the correct IP addresses ?

If it doesn’t help, please send us more details, including client and server logs, via e-mail to forum[at]nomachine[dot]com, referencing the topic in the subject field.

Logs can be gathered following this procedure: https://www.nomachine.com/DT10O00163

 

[Bilbotine]

Hi Babok,

Indeed, the article you mention answers your question 🙂

[Bilbotine]

Hi dhsto,

Please try to set the EnableUPnP key in /usr/NX/etc/server.cfg from EnableUPnP to none, and let us know if that helps!

Note that UPnP or NAT-PMP is required for automatic port-mapping. Without UPnp, it will be necessary to configure the router manually and open the requested port.

 

[Bilbotine]

Hi jjgalvez,

The upload of your logs failed. Please collect logs (both server and client sides), following the procedure explained in this document https://www.nomachine.com/DT10O00163, and send them to forum[at]nomachine[dot]com, making sure to reference this forum topic.

Thank you

[Bilbotine]

Hi davide445,

The development team is working on it, and it will be released soon. But I cannot tell you if it will be in the next release or in the following one.

You can tick the box at the bottom of the feature request (‘notify me’) in order to receive an e-mail when it is released.

[Bilbotine]

Hi cro,

We have not been able to reproduce the same problems, but you should also change the other *.cfg key:

from:

AvailableSessionTypes unix-remote,unix-console,unix-default,unix-application,physical-desktop,shadow

to:

AvailableSessionTypes unix-remote,unix-console,unix-default,unix-application,physical-desktop,shadow,unix-xsession-default,unix-xdm

in both:

/usr/NX/etc/node.cfg

/usr/NX/etc/server.cfg

Let us know if this helps!

[Bilbotine]

Hi davide445,

In case you still need it, here is the script:

#!/bin/bash

$(sudo grub-reboot “$(grep -i ‘windows’ /boot/grub/grub.cfg|cut -d “‘” -f2)” && sudo reboot)

You can name the script reboot2windows

Give it the right to execute – chmod +x reboot2windows

And start it with sudo – sudo ./reboot2windows

[Bilbotine]

Hi LordCalvin,

Can you please send us the logs by e-mail to forum(at)nomachine(dot)com, making sure you reference the topic as subject.

If needed, the procedure to gather logs is explained here: https://www.nomachine.com/DT10O00163

Furthermore, could you please also tell us the Ubuntu version you are using, the NoMachine version & protocol you are trying to use, and explain the network setup of Ubuntu as you mention about being behind NAT.

Thank you in advance

[Bilbotine]

Hi uncled,

You can use:

wget https://download.nomachine.com/download/6.9/Linux/nomachine_6.9.2_1_amd64.deb

sudo dpkg -i nomachine_6.9.2_1_amd64.deb

Please also read the article “How to install NoMachine from the command line on Linux”: https://www.nomachine.com/AR01L00775

 

[Bilbotine]

Hello bpowell,

Can you please send us the logs by email ? You can send them to forum(at)nomachine(dot)com, making sure you reference the topic as subject.

Thanks

[Bilbotine]

Hello YourCall,

Can you please check your public IP (not ipv6), and tell us if it’s different than the one displayed in the bottom of the NoMachine window (like on the getting started window) ?

If it’s different, it could be a double Nat configuration. Which means that you have two routers. One is facing the internet and one is on your local network. In this case, you need to set port forwarding on both (you can also find guidelines on the internet, for example from there: https://portforward.com/router.htm).

It is possible that the first router is from your provider, so you need to ask your Internet Service Provider to forward the port for your router IP.

Can you also send us the output of these commands, to allow us to verify if UPnP is enabled:

"C:\Program Files (x86)\NoMachine\bin\nxserver.exe" --upnpmap

"C:\Program Files (x86)\NoMachine\bin\nxserver.exe" --upnpstatus

[Bilbotine]

Hi ozinfotech,

Thank you for the logs! Can you tell me if the reinstallation helped ?

[Bilbotine]

Hi YourCall,

Let me try to summarise from the beginning 🙂

NoMachine allows to access another computer using an IP address. The host machine has two IP addresses: a private IP address assigned to the computer and a public IP assigned to the router. If you connect to the NoMachine Server over the internet, you are actually connecting to the router, which must then forward this connection to the host machine. Please refer “Using NoMachine for remote access to a computer over the internet” section from the website https://www.nomachine.com/getting-started-with-nomachine  to get the public IP from remote host.

Instruction from the website should be enough to connect. But if there is a problem, you need to verify if your remote public IP displayed on the NoMachine Player is the same as displayed on https://www.whatismyip.com/ in the “Your Public IPv4 is” section. If the IP is different – connecting over the Internet will require manual configuration of the host computer’s firewall and router.

If those options are not possible, what you need is NoMachine Network (https://www.nomachine.com/FR07J02731) which is coming soon.

[Author]

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