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Hi Gary,
It seems you forgot the attachment, or it was not accepted by the forums tool, as we can’t see any error. Can you please resend it here or to forum[at]nomachine[dot]com, referencing the topic as subject ?
Thanks!
Hi blandy,
We need more information to help you; can you please send us a set of logs from the Mac to forum[at]nomachine[dot]com, making sure to reference the topic in subject.
The procedure to collect NoMachine logs is explained here, if needed: https://knowledgebase.nomachine.com/DT11R00181
Thanks!
Hi ToastyMarshmallow,
We need more information to help you; can you please send us a full set of server logs to forum[at]nomachine[dot]com, making sure to reference the topic in subject.
The procedure to collect NoMachine logs is explained here, if needed: https://knowledgebase.nomachine.com/DT11R00181
Thanks!
Hi Patrick,
I confirm your assumption, but recommend to test the product to make sure it corresponds to your needs.
Concerning your follow-up question: by default, only privileged system users (root or ‘sudo’ users on Linux and Mac, administrator users on Windows) are allowed to connect to the physical desktop of the Cloud Server host. You can disable it by setting in the server configuration:
EnableAdministratorLogin 0
Let us know if you need further help.
@mcvitas I resent the email. Please let me know if you still don’t receive it 🙂
Concerning the authentication failure: if the problem occurs again, could you send us a new set of logs ?
Hi Patrick,
Based on your description, the best setup is NoMachine Cloud Server + NoMachine Enterprise Desktop.
If you need failover ability, a second NoMachine Cloud Server will be needed. More information about this setup in the article here: NoMachine – Setting up highly available centralized access to remote physical desktops – Knowledge Base
You can download the free client + a free for 30 days evaluation version of our products here: NoMachine – Download Enterprise Remote Access Solutions
Currently, Cloud Server’s licensing and pricing model is based on the server’s physical CPU core – not counting hyper threading.
In the upcoming v8 release, the current Cloud Server will be replaced with Enterprise Cloud Server and will have a fixed cost. The CPU cores count will no longer apply.
Hi hpb,
We are still unable to reproduce the problem.
Logs would indeed be useful, you can send them to forum[at]nomachine[dot]com, referencing the topic as subject.
We need logs of player and server both from rpi machine, plus server.cfg and node.cfg. – to check if some option(s) were changed, which provokes the problem.
Thanks!
Hi MacGP,
There was an error during the upload of logs. Can you please send them to forum[at]nomachine[dot]com, referencing the topic as subject ?
Can you also explain us how you want to use that Smart Card Authentication (a step by step description would be nice), as we wonder if the USB will be needed, or not, do achieve what you want to.
Thank you!
Hi Loulou,
Thank you for letting us know, we are glad you’ve found a workaround that works!
Best Wishes 🙂
Hi arlinsandbulte,
I don’t have a date, but the release of version 7 should happen in the very near future.
Hi jasgg,
Can you please collect the installation logs ( C:\Users\%USERNAME%\AppData\Local\Temp\Setup Log 2020-…-…. logs ) to help us investigating ?
and send them to forum[at]nomachine[dot]com, referencing the topic as subject.
Thank you.
Hello sakedong,
In order to investigate your problem, can you first tell us what OS and version is installed on the target PC and if you reboot or shutdown the PC ?
Windows 10 has a known issue of not shutting down properly (see a workaround proposed on that website https://www.easeus.com/resource/computer-cannot-shutdown-how-to-fix-windows-10-automatically-restarts.html). Does your problem occur as well when you are not connected with NoMachine to the PC, or not ?