Bilbotine

[Bilbotine]

Hi Erik,

The logs would be helpful to understand what goes wrong.

Can you please send them by email to forum[at]nomachine[dot]com, making sure to reference the topic as the subject of the email?

Thank you!

[Bilbotine]

Hi huishi,

We suggest to check and follow the instructions in the article “How to connect over the internet to NoMachine behind a NAT router” (https://kb.nomachine.com/AR04S01122)

Please let us know if you still encounter this connection timeout or if the problem is solved!

Best regards,

[Bilbotine]

Hello fleure,

The logs would indeed be helpful to understand what went wrong.

Can you please send them by email to forum[at]nomachine[dot]com, making sure to reference the topic as the subject of the email?

Thank you!

[Bilbotine]

Hi Dmitry,

Unfortunately, live user migration between servers for Linux desktops cannot be done by NoMachine. But you can check lower layer solutions, by example by some kind of virtualization solution.

Best regards,

[Bilbotine]

Hi Piter,

The files you added to your post were unfortunately not uploaded correctly.

In order to investigate, we need to check them; can you please resend them by email to forum[at]nomachine[dot]com, making sure to reference the topic as the subject of the email?

Thank you!

[Bilbotine]

Hi jdslavin,

You can modify the global setting in the file – server.cfg .

The command nxserver --useredit USERNAME --screensharing yes stores this settings in the redis DB, that cannot be modified manually.

As for uploading files, some types of documents cannot be uploaded because it has been restricted for security reasons. This is why w always recommend to send us logs via email

[Bilbotine]

Hi BlueNGray,

One of your files was too big and couldn’t be uploaded (“CPU-Usage-hw-decode-disabled.png”).

Can you please send it by email to forum[at]nomachine[dot]com, making sure to reference the topic in subject ?

Thank you!

[Bilbotine]

Hi Frank,

Thank you for your feedback.

Can you please enable logs, reproduce and send us by email to forum[at]nomachine[dot]com, making sure to reference the topic in subject ?

Furthermore, can you show us these keys

PhysicalDesktopAccess
PhysicalDesktopMode
PhysicalDesktopAccessNoAcceptance

[Bilbotine]

Hi khawkins.sfdc,

Thanks for your post, we tested and reproduced a similar problem with version 7.10.1.

That said, upgrading to the freshly released version 8 seems to fix the problem.

The universal package for Mac is suitable for both Intel and M1 processor, please try it.

Your feedback will be appreciated!

[Bilbotine]

Hi jdslavin,

From a terminal you can check with nxserver –useredit USERNAME –screensharing yes. This applies to a specific user.

Also, in the server.cfg check that PhysicalDesktopSharing is set to ‘1’. This key applies to the whole server.

Does this help?

[Bilbotine]

Hi MastaG,

Thank you for the logs, we’ll have a look and come back to you soon.

[Bilbotine]

Hi Yuan,

Please check our article “How to connect over the internet to NoMachine behind a NAT router” for such a connection problem: https://kb.nomachine.com/AR10R01099

Let us know if it does not solve your problem 🙂

[Bilbotine]

Hi BlueNGray,

You can check the following link to find out more about collecting usage on Windows:

https://docs.microsoft.com/en-us/troubleshoot/windows-server/performance/troubleshoot-high-cpu-usage-guidance

Is that what you are looking for, or did I misunderstand you ?

We look forward to your update on the CPU usage 🙂

Best regards,

[Bilbotine]

Hello lavadrop,

To make sure this is the same issue, can you please send us server logs to forum[at]nomachine[dot]com, making sure to reference the topic in subject ?

If needed, here’s the procedure to collect NoMachine logs: https://knowledgebase.nomachine.com/DT11R00181

PS: if you tried to attach logs or a screenshot in your post, it unfortunately failed – you can share them by e-mail.

 

[Bilbotine]

Hi Paul,

Thank you for the screenshot. Can you please confirm what is the OS on server and client sides ?

[Author]

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