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Hi YourCall,
Let me try to summarise from the beginning 🙂
NoMachine allows to access another computer using an IP address. The host machine has two IP addresses: a private IP address assigned to the computer and a public IP assigned to the router. If you connect to the NoMachine Server over the internet, you are actually connecting to the router, which must then forward this connection to the host machine. Please refer “Using NoMachine for remote access to a computer over the internet” section from the website https://www.nomachine.com/getting-started-with-nomachine to get the public IP from remote host.
Instruction from the website should be enough to connect. But if there is a problem, you need to verify if your remote public IP displayed on the NoMachine Player is the same as displayed on https://www.whatismyip.com/ in the “Your Public IPv4 is” section. If the IP is different – connecting over the Internet will require manual configuration of the host computer’s firewall and router.
If those options are not possible, what you need is NoMachine Network (https://www.nomachine.com/FR07J02731) which is coming soon.
Hi ozinfotech,
The update might be the cause of this problem – we therefore recommend to reinstall the NoMachine client on the Windows machine.
It would be useful to know more information about the authentication method you are using, which protocol, etc.
Could you also set in the Player’s preferences privacy the option “Don’t delete log files on exit”, reproduce the problem and send us the (zipped) .nx directory inside the home dir of the user ? You can send them to forum(at)nomachine(dot)com, making sure you reference the topic as subject.
Hi YourCall,
We apologise if the previous explanations were not clear enough.
Thank you for the logs; I shared them with Kroy. But since they are logs from client side only, they didn’t help us find out what the problem is.
Based on what you describe, it seems to be a network configuration problem.
We guess that the UPnP is enabled, which should be enough to connect.
All IP verification should be done on the server side. If the public IP you get from the finding IP website is not the same as the public IP in the NoMachine Player window: this is a problem. Can you try to forward the port on the router manually ? (see the article “How to connect to NoMachine when the server is behind a NAT router or a firewall”: https://www.nomachine.com/AR11L00827)
Just to check: did you use the instructions from “Getting started with NoMachine” (https://www.nomachine.com/getting-started-with-nomachine) ? If not, please have a look as they might be helpful.
Hi ThumbOne,
We have a shortcut for changing the monitor quickly, it is set by default to Ctrl+Alt+<Monitor Id>.
You can check and change all the other shortcuts in the Menu of Input preferences; there is a “Shortcuts” button which shows the list of available shortcuts.
Hello Dermot,
Thank you for reaching out to us.
“for example if the z800 is the hub, and it’s got a z820 connected via RGS, a trusted user could log on to the z800 via NoMachine, and control the z820’s as needed – does this seem a realistic use case? would one licence do for this use?”
Yes, you don’t need more licenses.
“can I re-set the password after each session easily/quickly?”
NoMachine can use it’s own passwords DB to separate system and NoMachine access
It is easy to change NX password with just one nxserver command.
To use the NoMachine Password DB:
Edit /usr/NX/etc/server.cfg on the Enterprise Desktop host and set (remove
the pre-pending # from the key name):
EnablePasswordDB 1
Then set the NoMachine password for an existent system user:
sudo /etc/NX/nxserver –passwd USERNAME
You can use the same command above to change the NoMachine password for that user at any moment
Ref. https://www.nomachine.com/DT02O00125#10.1
For more info, you can have a look at this related forum answer: https://forums.nomachine.com/topic/username-and-password and at the NoMachine Enterprise Desktop – Installation and Configuration Guide (https://www.nomachine.com/DT02O00125).
“does the software offer a scaling option for the UI”
Yes it does.
“I will download and test, should I download the Enterprise Desktop for the z800, and then the free version for my laptop and to send to clients so they can access the z800?”
Yes
“is there an advantage to having the free version installed on my z820’s/620/420 when they already have RGS up and running?”
NoMachine Free is for private use; the article https://www.nomachine.com/AR03P00972 explains the difference between the private and the commercial use. If you have a professional use of the software, it requires therefore to adopt a licensed product.
If you want to connect to the end-point host by Nomachine instead than by RGS, you need to install Nomachine Enterprise Desktop there. Did you see that you can download a free 30-days evaluation version (here: https://www.nomachine.com/download-enterprise#NoMachine-Enterprise-Desktop)
Hello YourCall,
Can you please send us the logs of the problematic Windows machine, it will provide us more information. You can send them to forum(at)nomachine(dot)com, making sure you reference the topic as subject.
If needed, the procedure to gather logs is explained here: https://www.nomachine.com/DT10O00163
Hi Juerg,
Can you please tell us, if the issue occurs when you are connecting to the login screen or if it doesn’t?
Thanks
Hello Swmmrman,
Thank you for sharing, we are glad that it works for you!
If you want to work on the audio problem, we can support you – just let us know.
Best regards,
Hello davide445,
“Since is working for the first I suppose there is no need to configure port forwarding or UPnP on my local router”
If it’s a local connecion then there is no need to configure anything, and there is no specific configuration that need to be done on Windows 10 to make him accept a connection; it should work out of box.
Can you please send us logs, it will provide us more information. You can send them to forum(at)nomachine(dot)com, making sure you reference the topic as subject.
If needed, the procedure to gather logs is explained here: https://www.nomachine.com/DT10O00163
Hi Juerg,
We have a trouble report that could be related: “Caps lock is no longer synchronized when it’s enabled whilst user is connected to the Windows 10 login screen” (https://www.nomachine.com/TR11P08979).
Can you check and tell us if your reproduce that issue on the Windows login screen ?
Hello Eugene,
Having analysed your scenario further, we are sorry that it doesn’t work over the internet.
NoMachine Network is the product you need.
You can tick the box in the feature request to be notified when it is released: https://www.nomachine.com/FR07J02731
Hi soldier89757,
here’s the summarised explanation.
nxd is NoMachine service for NX protocol, it is like sshd, it is listening (by default on 4000 port) and accepting user connections;
nxserver: nxserver –daemon process is responsible to start and monitor all NoMachine processes (nxd, nxnode, nxhtd) and to detect the physical session. Every user connection is handled by separete nxserver process;
nxhtd is the service for NoMachine web access;
nxnode: this node is responsible for the actual session, physical or virtual.
Hello catalina,
Thank you for reaching out to us.
This feature is currently in production, but no release date has been set yet.
We have a Feature Request for it (https://www.nomachine.com/FR03M02897), you can tick the box at the bottom (‘notify me’) in order to receive an e-mail when it is released.
Best regards,
Hello svanimisetti,
Thank you for reaching out to us.
This feature is currently in production, but no release date has been set yet.
We have a Feature Request for it (https://www.nomachine.com/FR09H02385), you can tick the box at the bottom (‘notify me’) in order to receive an e-mail when it is released.
Best regards,
