Britgirl

[Britgirl]

Hi, this is  the expected behaviour. We will evaluate how to improve this behaviour, so that the status of numlock on server is not forcibly off. Just so we understand your use case correctly, are there two users involved in this scenario? One connecting and one already on the desktop locally?

[Britgirl]

Hi, can you attach the image to a reply here or send to forum[at]…and we can upload it. Do not paste the image into you reply 😉

[Britgirl]

You say “older mac”. Can you tell us the model?

“Blackening out” – do you mean that you see a blackscreen in the NoMachine session window when you connect from the new macbook model to the old mac?

[Britgirl]

Please update to the latest release.

Miltonvo, if you continue to have problems, we’ll need to see the logs. You can follow the instructions here and then submit them to forum[at]email.com

https://kb.nomachine.com/DT07S00243

Bluesmanuk, it could be a different issue. Confirm the distro and version and where you downloaded the NoMachine software from.

[Britgirl]

Connecting to the NX Server via SSH connection requires an Enterprise product installed there. If you have the free version installed on Google Cloud, you should connect using NX. Alternatively you can tunnel an SSH connection using the tips here:

Connecting by SSH to a NoMachine host in version 4 or later
https://kb.nomachine.com/AR10K00728

[Britgirl]

Update to the latest version please. If the issue continues, open a new topic with details of OS versions and clear steps on how to reproduce.

[Britgirl]

Hi, can you update to the latest version and tell us if you still encounter the problem? We’ve still not managed to reproduce the issue.

Submit logs from the player side and we’ll take another look.

Be sure that the Don’t delete log files on exit checkbox is selected in UI -> Settings -> Player -> Security panel before launching the client to reproduce the problem. Do not close the client once problem has been reproduced.

Then collect logs manually: create a compressed archive of the .nx directory in the user’s home. On Windows the .nx folder is hidden. To find it, write the following in the address bar or the file browser:

%USERPROFILE%\.nx

Otherwise navigate through the computer folder till the user’s home and digit .nx in the navigation toolbar to reach it. Path can be similar to: C:/Users/nomachine/.nx

[Britgirl]

Can you update to the latest version 8.7 and tell us if you have the same issue? A similar issue was reported on Debian and a fix was released in the maintenance update of today: https://kb.nomachine.com/TR07U10920

[Britgirl]

A similar topic was posted here with the same workaround: https://forum.nomachine.com/topic/windows-display-scaling-nomachine-makes-it-blurry

[Britgirl]

A portable package is planned and work was already started. We had other priorities in the meantime though and work was temporarily suspended.

[Britgirl]

We are not aware of a similar problem.
So that we can attempt to reproduce, please tell us:

1) macOS version on affected machine
2) NoMachine version on affected machine

[Britgirl]

You can try to see if that helps.

[Britgirl]

It looks similar to this problem:

Xorg crashes after certain events sequence
https://www.nomachine.com/TR07U10939

Please check if setting the following key in node.cfg helps:

DisplayServerExtraOptions "-eventdelay 0"

 

[Britgirl]

Can you attach the screenshot which didn’t attach? Don’t paste, but use the attachment tool “Upload attachments”.

Also, tell us:

– did you update from an earlier NoMachine version?And what version are you using now?

– specify the OS client side and also server side.

In NoMachine version 8, UPnP/NAT-PMP is disabled by default in the Free Edition. To get access to your computer over the internet, NoMachine’s UPnP/NAT-PMP port mapping must be enabled by hand (‘Server settings -> Ports’ -> Select the service and click on Configure); or alternatively, your router can be configured with the appropriate port-forwarding rule.

[Britgirl]

Hi, we aren’t able to reproduce the issue – we checked with all the latest Win 11 updates as well.

We will need logs with debug enabled from the Windows you are connecting to (the one which keeps turning “desktop shared” on and off).

Please follow the instructions here for Windows:

First Step: Enable Debug Level on the Problematic Server/Node Host
https://kb.nomachine.com/DT07S00243

Once you’ve enabled debug, go to your other Windows machine and start a connection. Reproduce the problem. Gather the logs.

You can send your attachment to forum[at]nomachine[dot]com making sure to use the title of this topic as the subject of your email.

[Author]

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