Britgirl

[Britgirl]

Hi, both of your recent topics are public. In https://forum.nomachine.com/topic/fullscreen-mode-across-x-monitors I had requested logs and we were waiting for those 😉

We can use this topic and I will close the other one to not create confusion.

Note I am using a trial version of Enterprise Desktop, is this expected since I haven’t paid for it yet?

No, this is not expected. Just a quick note about evaluation software; all our evaluation software functions exactly as what you would download and activate if you had a subscription.

Please use the link https://kb.nomachine.com/DT07S00243 for the instructions to enabled and gather the logs.

Also confirm your environment, this is what you wrote in the other topic:

1) Client: Windows 10 Pro (systeminfo version: 10.0.19044 N/A Build 19044 ) — NoMachine version — 8.4.2 free
Server: Windows 11 Enterprise (systeminfo version: 10.0.22000 N/A Build 22000 ) — NoMachine version — 8.4.2 Enterprise desktop

2) Are you now using 8.5? It would be better to update if you are not because we will investigate on 8.5.

3) The exact steps to reproduce the crash. E.g start session 1 to Windows server, start session 2 to Windows server, move mouse to….? etc

4) Confirm the number of monitors on client and server side.

 

[Britgirl]

What version are you using? If you are not using the latest client, please download and update your installation. What version is on the server?

Right click on the connection file in the Machines panel and select ‘Edit connection’. Send us the screenshot.

Logs would also be useful at this stage.  Please follow the instructions here and submit them to forum[at]nomachine[dot]com.

https://kb.nomachine.com/DT07S00243

[Britgirl]

Can you update to the latest version? If the problem persists, please open a new topic.

[Britgirl]

This is a known issue affecting keyboards in general, not only magic keyboard, and has been dealt with on the forums as well. https://forum.nomachine.com/topic/arrow-and-space-keys-dont-work-in-version-8-4-2#post-44027

You can track the Trouble Report’s status here:

Hardware keyboard doesn’t work correctly on iPad
https://www.nomachine.com/TR04U10847

[Britgirl]

Ok, thanks for letting us know.

[Britgirl]

Are you using the latest version, 8.5? We aren’t able to reproduce. Upon uninstallation all adapters are also removed. Look in
System/Library/Extensions/ for nxaudio.kext and /Library/Audio/Plug-Ins/HAL/ for ‘NMAudio.driver’ and ‘NMAudioMic.driver’.

[Britgirl]

Hi,
first check the article here to make sure that your encoding set-up is supported
https://kb.nomachine.com/AR10K00706

What video cards are on the server and player sides?

You can you send us the logs from both server and player sides of an affected session

Please consult the instructions here: https://kb.nomachine.com/DT07S00243 and submit them to forum[at]nomachine[dot]com making sure to use the title of the topic as the subject of your email. Thanks!

[Britgirl]

Hi, I’m glad that the answer helped.

I was meaning that the version of NoMachine installed on the server is not a graphic one.

I’m still not sure what you mean, but nevermind. Should you have other questions, it helps for us to know what exact product(s) you installed. If you are not sure, the person in charge of the server can query can this by executing sudo /etc/NX/nxserver --version from a terminal on the server.

[Britgirl]

So to confirm, the client side (device where you connect from) is Windows (10 or 11) and you are connecting to macOS Big Sur or Monterey? Or are you connecting from macOS to Windows?

[Britgirl]

You are requesting “unattended access”, can I assume for guests?

The server.cfg key PhysicalDesktopAccessNoAcceptance lets you set “owner, trusted, administrator”. You can set it to PhysicalDesktopAccessNoAcceptance administrator,trusted,system,owner,guest, so all users will be able to connect without the owner’s authorization.

You can set this key from the command line. See attached excerpt.

Attachments:

1. 

   command-line.png
   

[Britgirl]

We’ve tested with the latest 8.5 and the latest Slackware and don’t have issues with sound.

Are you using Pipewire? Is the Slackware machine headless?

Please tell us the output of sudo grep Audio /usr/NX/etc/node.cfg.

I take it that you are using the Free Edition?

[Britgirl]

Hi,

trying to use my workstation (Windows 10 2H22)

Do you mean this is the server where you have installed the Free Edition?

If it is, what OS and version are you connecting from? If the Windows 10 machine is the OS you are connecting from, what OS and version is on the server side?

The reason I am asking is because you wrote “virtual display”. Virtual displays are available only with Linux products.

 

On Mac it gives me problems as well.

Same question here. Are you connecting from a Mac? What’s its version?

[Britgirl]

Perhaps you uncommented the ConnectPolicy and enabled xsessions=1? You should check the ConnectPolicy key.

ConnectPolicy autocreate=1,autoconnect=0,automigrate=1,desktop=0,dialog=0,xsessions=1,udp=1

See section 12 in https://kb.nomachine.com/DT06O00142 (version 6)
Other useful information can be found here:

How to run a virtual desktop environment on Linux different from the default one with NoMachine
https://kb.nomachine.com/AR04K00667

Connecting to virtual desktop sessions in NoMachine
https://kb.nomachine.com/AR07K00681

[Britgirl]

The forum can only handle the latest version, which is now v8. It would be better if you contacted the support team by opening a support enquiry. Something happened when you re-installed your system which cannot be investigated here. That said, I’m not sure what you want to do 🙂 Keep openbox? Use another window manager/desktop environment? Mate, XFCE?

We can give a few pointers.

1) output of ls /usr/share/xsessions shows openbox is installed. To check whether there any other window managers installed, check with grep ^Exec /usr/share/xsessions/*.

2) then you said you installed XFCE, but it’s not working correctly. If your environment is not working correctly, NoMachine can’t work either 🙂

3) Check this article:

How to run a virtual desktop environment on Linux different from the default one with NoMachine
https://kb.nomachine.com/AR04K00667

[Britgirl]

The logs were filtered out. Can you send them direct to forum[at]nomachine[dot]com?

You mentioned a solution that you found, was that in our forum?

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