Britgirl

[Britgirl]

Not at the moment. Should this change, we will be in touch 🙂

[Britgirl]

We tried to reproduce similar behaviour on Oracle Linux but without success. For us everything installed and  NoMachine worked out-of-the-box (default Oracle Linux).

In the NoMachine logs you sent us there is no indication given as to why the gnome session fails. There could be something in the system logs or userhome/.xsession-errors which you can check yourself?

[Britgirl]

It could be related to the drivers on the client-side Linux machine you mention. You said you’ve tried connecting from Fedora 36, Ubuntu 22.04 and OpenSuse Tumbleweed. Are these distros tested from the same machine, so you are just changing the Linux distro, or are you connecting from different Linux machines?

Logs would be useful from both sides of a problematic session, so we can eliminate possible causes.

https://kb.nomachine.com/DT11R00182
https://kb.nomachine.com/DT11R00181

Send them directly to forum[at]nomachine[dot]com or attach here.

[Britgirl]

12336 5272 09:56:16 006.256 ClientSession: Failing reason is ‘A connection timeout has occurred while trying to connect to ‘xxx.xx.xxx.xx’ on port ‘4000’. The issue could either be caused by a networking problem, by a firewall or NAT blocking incoming traffic or by a wrong server address. Please verify your configuration and try again.’.

 

You said it was working until the other day. Could something have changed on the server side? E.g could the IP address have changed?

[Britgirl]

To understand what is happening and why the session negotiation failed, we would need to see the server-side logs. Can you follow the instructions here and submit them to forum[at]nomachine[dot]com?

Collect server side logs automatically
https://kb.nomachine.com/DT11R00182

[Britgirl]

As far as we know there is no change, between the 7.8 and the 7.10 that could cause this slow down, and even more so this slow down after roughly half an hour.

Anyway we found this post in a forum:

https://www.linuxliteos.com/forums/other/major-lag-after-wake-up-from-suspend/

But in this case it’s not just the NoMachine session that would slow down, but even the physical display.

Did you check whether the physical display slows down?

[Britgirl]

Hi, it’s not quite clear what you would like to be able to do with NoMachine. NoMachine can, of course, connect to a mix of remote servers from one computer at the same time, each session being a single NoMachine window. These session windows can be connections to a full remote desktop or, in the case of Linux virtual desktop sessions (in NoMachine Terminal Server products) they can also be rootless sessions, what NoMachine calls ‘custom session’. In that case, the session window is of the single application e.g firefox.

Are you referring perhaps to rootless sessions?

So that we can understand better, could you explain in steps what your use-case of NoMachine would be?

[Britgirl]

We found some issues with Fluxbox WM which could be related to the problem you encountered, and they will be queued up for investigation and fixing. One thing we did find similar to your issue was that the desktop shared button remained grayed out even if the desktop was available (so a session could be started). As a workaround you could go back to Linux Mint.

[Britgirl]

NoMachine should just allow to downsample a 10-bit desktop to 8-bit.

Yep, that’s definitely required and we are already in the process of developing this. What I wanted to say is that we don’t plan to  “natively” support “10-bit displays”.

why should I e-mail attachments to the forum?

Indeed, the forum does accept attachments, but on occasion they can get filtered out either for security reasons or sometimes because the file might be too big. Hence why I suggested to send the files directly to our email address so they could be uploaded manually. But you don’t need to now as we managed to recuperate them.

[Britgirl]

Check that  “Show remote cursor pointer” in the Input panel of the Player settings is enabled.

[Britgirl]

Hi, the logs you attached don’t seem to be complete and don’t show that a Windows installation even took place. Can you reinstall NoMachine for Windows from scratch, reboot and try again? If you still cannot connect, we need complete server side logs as per instructions here: https://kb.nomachine.com/DT11R00182.

You can send them directly to forum[at]nomachine[dot]com.

[Britgirl]

Hi,

were showing at the bottom (upside down) in a different language

NoMachine does not change the language of the system on which you install it. During installation of NoMachine you can select the language to use. Did you install NoMachine yourself? What language did you select?

Regarding the ‘upside down’. This has been dealt with already in our forums. Please take a look at, for example:

https://forums.nomachine.com/topic/view-upside-down-on-mac#post-33018. Check whether the tips in our knowledge base article are helpful: https://kb.nomachine.com/AR09S01139. It seems to be a problem of permissions which is also dealt with in this article: https://kb.nomachine.com/AR11Q01061.

If these tips don’t help, please provide:

– version of macOS
– version of NoMachine on connecting client
– version of NoMachine on the computer you are connecting to.

And please provide screenshots showing the problems encountered.

[Britgirl]

Hi, the attachments should be sent directly to forum[at]nomachine[dot]com for this reason your attempts to reply with attachments have not be published.

In any case, support for 10-bit color is not currently available and it’s not in our future roadmap.

[Britgirl]

Does this happen in all applications that you are using in the remote desktop session or just one application (name of program?)?

[Britgirl]

Hi, what is the exact Mint version, and what desktop environment is running there?

[Author]

Posts