Britgirl

[Britgirl]

Hi, this is not possible I’m afraid. How NoMachine prioritizes monitors depends on how they’re set in the systems settings.

[Britgirl]

Remove the #, check that WaylandEnable=false in your custom.conf , save and reboot the OS.

[Britgirl]

Hi

are there special rules in Active Directory for the user which is trying to connect and can’t? E.g the user needs to change password in the next login? If you send us logs from the NoMachine Windows server host where you are trying to log in, these might help. To do that you need to enable debug, reproduce the problem and zip up the logs. Please send them forum[at]nomachine[dot]com making sure to reference the title’s topic as the subject of your email. Instructions are available here: https://knowledgebase.nomachine.com/DT11R00182#2

Just to clarify because you mentioned a simultaneous connections, the free version of NoMachine permits one incoming connection. If you want unlimited connections to the desktop (and all users will see the same desktop) you need Enterprise Desktop.

 

[Britgirl]

At a glance, it seems like a problem with access to the local xserver. Could something have changed on the system that would trigger this? Having a look in the session directory from var/log/node/ could reveal something useful.

It’s impossible for us to know why this is happening without taking a look at the logs. First of all, I would update to 7.8.2 if possible because there have been several releases since 6.9.1 and we can’t be sure that this isn’t related to something we already fixed. If the problem is still there after updating, enable debug, restart the server and then gather the logs up. Send them to forum[at]nomachine[dot]com making sure to use the title of this topic as the subject of your email. Instructions for enabling debug are available here: https://knowledgebase.nomachine.com/DT11R00182.

[Britgirl]

What version and product of NoMachine software are you using on the Linux side?
What is the distro?
What’s the desktop environment?

Is it headless?  See the tips here:

Connecting to Linux headless machines with NoMachine
https://knowledgebase.nomachine.com/AR03P00973

Is Wayland used?

Notes for connections to Linux physical desktops running Wayland
https://knowledgebase.nomachine.com/AR02P00969

Is it a virtual machine? If so, check this article:

Connecting to a Wayland-based desktop running in a Linux virtual machine
https://knowledgebase.nomachine.com/AR04R01083

[Britgirl]

Hi, we’re still working on this. We’ll update the topic once we have some news about a possible solution.

[Britgirl]

The server shouldn’t be making any sound at all whilst someone is connected to it. And from what you write, I understand this is not happening.

Please, when you’re connected to the server, open the menu with ctrl-alt-session, go to Devices, select Audio and take a screenshot and attach it here. This will show me what I indicated in my previous reply when I referred to the Connection Menu Guide, picture 18.

Also please tell me the versions of Windows both sides otherwise we won’t be able to investigate.

[Britgirl]

Just a quick update on this. We decided to order a Logitech MX Keys for Mac to investigate, which we are in the process of doing now.

[Britgirl]

The licenses cannot be stored in another location. However, upgrading /updating the software as per the documentation’s instructions is a safe procedure and does not touch the server.lic files unless users remove the entire .nx directory.

[Britgirl]

Upon connecting the person sitting in front of the computer you are connecting to should see the mouse being moved. Can you tell us a bit more about your set-up? What Windows version on the client side, what Windows version is on the computer you want to connect to remotely?

 

 

[Britgirl]

This is a functionality supported in, for example, NoMachine Workstation, of the Terminal Server range. Take a look at this page: https://www.nomachine.com/terminal-server.

[Britgirl]

We aren’t able to reproduce this. By default the sound on the server-side is muted and audio is heard within the session.

Please take a look at https://knowledgebase.nomachine.com/DT10R00167?#6.1 (section on Audio).

Note that pressing mute (Fig. 17) will mute sound in the session. Is this your case?

Can you tell me if the checkbox ‘Mute audio on server’ in Fig 18 is ticked or not?

[Britgirl]

Hi, Please provide clear steps describing the problem you are encountering.

I’m not sure what you mean by “close out of the service”.

You’ve downloaded the packages from the Arch repository and I don’t know whether those packages are the same as the official ones that you can download from our website, or whether something has been changed. Installing packages from the NoMachine website onto your computers requires admin privileges.

I was never prompted for a password setup or account setup.

In order to access a remote computer using NoMachine you need a system account on that remote computer. You use the credentials of the account (username and password) in the NoMachine login prompt. Are you the administrator of the computer you are accessing or is it managed by someone else?

[Britgirl]

Hello,

as yet we haven’t made public an exact time frame or date of the release of version 8. It’s currently in its final stages and we’ll publish any news right here in this forum 😉

[Britgirl]

Try disabling the ‘Use acceleration for display processing’ option in the Server settings -> Performance panel on the Windows machine.

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