Forum Replies Created
-
Posts
-
Hi, we are in the process of testing and will eventually add support for Monterey to our official list – it will more than likely make the next software update. Initial tests show that it is safe to update.
One issue that has been reported, and might be of interest to you, involves the playing of video in the Safari browser. Please check the article we have published in our KB here:
Laggy audio in YouTube on Safari with NoMachine 7.7.4
https://www.nomachine.com/AR10S01142.Hi, please take a look at this similar topic https://forums.nomachine.com/topic/nomachine-black-screen-after-login#post-32529. There is also a link to an article in our KB which has some tips for trouble-shooting. Let us know if this helps.
Hi, we’d say that the major iOS and Android update is actually behind schedule. The reason is that the upcoming version 8 for desktop took more time than initially expected. Especially the major features that it will bring with it. The good news is that we plan to release the new version for mobile just after we release version 8 for desktop. The main problem with both the iOS and the Android versions is that we had to update the SDK used, for both. This required more time than expected, especially with the “further interactions” with the user, mandated by “policies”. But again, good news! New versions coming just after version 8 for desktop!
Just to clarify the use of the shortcut to fullscreen on macOS.
Ctrl-Alt-F sends the NoMachine player window to full screen on all operating systems. This is to be consistent across all OSes that we support, so multi-platform users can adopt the same shortcut regardless of what OS they are connecting from.
We also made it so Command-Alt-F still remains for users connecting to remote macOS computers. If you want to send the remote application running in the session to full-screen, you can.
Thanks very much for taking the time to provide this feedback. In version 7 we redesigned the interface in order to make the opening of, and access to, multiple sessions faster because this is the most common use we have found amongst our users and what our users asked us for more frequently. The connection links were removed from the systray to put these recent connections in the Machines panel which can be reached in two clicks (one click on the monitor in the systray, one click on ‘Main window’). This, by the way, also allows us to declutter the !M systray icon: a space that we need as we move forward with our development roadmap.
It could be this known issue
Black screen occurs when rebooting macOS 11 (Big Sur) or when making logout
https://knowledgebase.nomachine.com/TR08S10335I would try the workaround provided. If that doesn’t help, you should contact the support team via your customer area if you have a valid subscription.
Hmm, we’re not able to reproduce so far. Try disabling ‘Use acceleration for displaying’ in Server settings -> Performance (on the computer you want to connect to). Does it make any difference?
If not, would you be available to try debug version and then submit logs to us? We’ll send you instructions.
Hi, I’m assuming you’ve installed the latest version both sides and that you are connecting to a free NoMachine installation, or have you installed one of our other products there? What’s the desktop environment installed there?
If you tell us the theme you’re using, we’ll try and reproduce the cursor-to-caret issue again. As for point 2, we have not been able to reproduce, but we’ll try again. Point 3, we have two upcoming features which might be what you are looking for:
Guest Desktop Sharing – https://knowledgebase.nomachine.com/FR01S04059
NoMachine Network – https://knowledgebase.nomachine.com/FR09S04214I immediately bump into the username and password issue
With this do you mean that your users don’t want to use their system username and password? To connect using NoMachine you need a valid system account on the remote computer you want to access. The user names can be a local account or a LDAP account or an AD account. I suggest you take a look at the Enterprise Desktop and check the guide, section 10:
https://knowledgebase.nomachine.com/DT10R00171#10
You can also find further info about usernames here:
Point 1) Are you using the default Windows theme for the cursors? You can check this in Settings -> Personalization -> Themes ? Do you have the same problem with the cursor when you attach a monitor to the server (not sure if you can check that or not).
Point 2) This has been reported by many Windows users and it’s not dependant on NoMachine in that case.
I’d check to see if there any updates for your Windows OS.
Regarding point 3, I understand you want to use a password to log in to the desktop when connecting via NoMachine. It’s not possible to log in with NoMachine without a password unless you have configured your Windows to open the appropriate policy. (see here: https://knowledgebase.nomachine.com/AR05L00802). Editing the NoMachine setting in this case won’t bypass the policy that has already been configured on the remote Windows host, so please check what has been set with regards to this policy.
I also suggest you take a look at this article with regards to username formats which are supported:
Username formats supported to log-in to NoMachine by password authentication
https://knowledgebase.nomachine.com/AR03S01118Have you enabled ‘Grab the keyboard input’ in the Player?
If you are referring to this problem in 2019 which has since been fixed https://forums.nomachine.com/topic/apple-key-combinations-like-cmdspace-i-e-spotlight-do-not-work, you should make sure you are using the latest version of NoMachine on both client and server sides.
If you are using the latest version of NoMachine, provide the steps to reproduce the problem, clarifying what macOS versions you are using.